Churnet Valley Railway (1992) PLC Reviews 

14,196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and volunteers who provide highly attentive service, ensuring that every visitor feels genuinely welcomed and valued throughout the entire day. People also mention the delicious meals, well-maintained carriages, and wonderful scenic views enjoyed during their relaxing and memorable railway journeys. Some reviewers were not happy with unexpected delays, noting that the train remained stationary for long periods or that certain route trips fell short of expectations. Some people also felt that certain minor issues like food temperature or a lack of communication during unexpected stops could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming and friendly demeanor throughout... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting well-organized journeys and friendly... See more

Product

Clients share positive opinions on product quality, highlighting that the food is consistently delicious,... See more

Quality

Customers had positive experiences with quality, highlighting that meals were delicious and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more

Company replied

Rated 5 out of 5 stars

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more

Company replied

Rated 5 out of 5 stars

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more

Company replied

Rated 5 out of 5 stars

Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(14,196)

4,587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great day.

A wonderful welcome from the volunteer staff began when we arrived at the car park and continued at the station shop.
The carriages were immaculately restored and clean. Everyone of the staff were so polite and pleasant to talk to.
The scenery on the journey was lovely.
A fabulous experience. Thank you.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

We had a lovely trip

We had a lovely trip, staff were kind, friendly & knowledgeable. The cake was delish & the brews were hot. Lovely scenery & a change from a coffee shop!

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Well worth the visit

I booked this as it popped up on Instagram and it wasn't too far away for us to travel. It was so good, the volunteers are so helpful, we were checked in without any issues and then straight onto the dining cart. The seats and the carriage and so comfortable and clean, the staff are super friendly on board and the weather was on our side so the scenery was beautiful. Highly recommend for a day out whether youre a "train" person or not.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Much more comfortable temperature this…

Much more comfortable temperature this trip compared to two weeks previously. Train ran at its normal speed which gave added ventilation during the journey. The food was served nice and hot. Overall real value for money and very enjoyable.
Staff, as always, were very pleasant and happy to assist where needed.

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely views

Lovely views, lovely food and friendly staff.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A lovely relaxing train journey whilst…

A lovely relaxing train journey whilst enjoying coffee and a piece of cake.

All staff warm and welcoming.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A chuffing great day out!

The staff/volunteers at Churnet Valley are so friendly and welcoming, it starts as soon as you enter the carpark! Tea room was reasonably priced and good quality. A lovely ride through beautiful countryside with announcements along the way to keep you informed.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

The staff how welcoming they were and…

The staff how welcoming they were and how tidy the station was tea room very hood

19 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great day

We had a visit for thirty of our singing group.
They all had a great time and thought what good value the Spuds and Steam package was.

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Butty and brew trip

This was our second trip and the only criticism I have is totally out of your control. Nature has bloomed since the last time and some of the views we enjoyed last time weren't available because of the trees/foliage.
When I booked, I was convinced I'd booked one gluten free breakfast bacon roll. However, just whilst I was waiting for my husband to be ready, I flicked through the printout of our booking and was mortified to see there wasn't a gf option booked, so I quickly cooked my own and brought it with me. When I booked in I mentioned this to the lady and she checked and there was indeed a gf bacon roll booked for me; just a shame it didn't show on my printouts of the booking. Maybe something to check with your system?

22 August 2026
Rated 5 out of 5 stars

Booked as a Father’s day gift the…

Booked as a Father’s day gift the Bacon Butty and Tea. Both parents were thrilled. Beautiful countryside and the Bacon Bap was huge such a lovely experience .

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

As always the journey was exceptional…

As always the journey was exceptional and the staff always smiling. Myself and family members just loved the train rides. We live locally and to spend 2 hours at night or day on the train is just bliss listening to the chug chug of the train moving and the whistle x

14 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Both of us had a great time ,food was…

Both of us had a great time ,food was fantastic that's good coming from a ex chef lol , This was a early birthday present for my wife for the 25th ,the only let down was I did ask if the staff could sing Happy birthday to my wife but sadly this didn't happen:( but it didn't spoil our day .
Well done 👏 everyone.

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely day out,very friendly staff…

Lovely day out,very friendly staff ,would recommend

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great experience and service from all…

Great experience and service from all the staff involved.
Lovely breakfast.

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Thanks for a great afternoon

Thanks for a great afternoon.
Great to see everyone in uniform and well presented. Really well organised, everybody happy to help, service on the train was excellent. The curry was very tasty.
Ride through the countryside was nice.
Plenty of car parking space. Maybe could have a few more disabled places.
Maybe for future, if there was somewhere to get of and stretch legs while the engine changed ends.

22 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Booked for the breakfast train which…

Booked for the breakfast train which proved to be excellent. Food very good and served piping hot. Comfortable spacious seats. Staff very pleasant and enthusiastic. All at a very reasonable price. Well done would highly recommend

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Fantastic Experience Staff were Amazing…

Fantastic Experience Staff were Amazing and atentative at all times of the Journey the food was fantastic it was such a pleasure from start to finnish and were allready looking for dates to try other evening's on there in the near future

21 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Being met on arrival and directed o the…

Being met on arrival and directed o the correct coach and allocated seating.

Even to the inforrmation on the toilets.

21 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Absolutely amazing day we were…

Absolutely amazing day we were celebrating a Birthday ,just perfect!!

23 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

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