The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
Churchill has been great over the years with my car insurance. So you can imagine my surprise that they have sent me a renewal which is £100 more expensive than last year! I can only presume you have... See more
Company replied
The webste and application process are straightforward. They also don't gazump the price after the first year. The increase was in line with inflation.
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Things were sent out to me in the post
26 May 2026
Reply from Churchill
We appreciate your feedback. Alex
Disappointed to see my premium rise…
Disappointed to see my premium rise again despite another year of no claims.
23 May 2026
Reply from Churchill
Hi Graham. We appreciate your feedback, and we're sorry to hear you were unhappy with the quote we provided. Please send us a message using the link below if you'd like to discuss the renewal. Rach
m.me/churchill
LOAN CAR DURING REPAIR
LOAN CAR DURING REPAIR. HIRE CAR AND MY CAR COLLECTED AND RETURNED. KEPT INFORMED BY DLG REGULARLY. HAD TO ASK FOR REPAIR INFORMATION. HAVE NOT BEEN INFORMED OF LIABILITY OF CLAIM OR COST.
7 April 2026
Unprompted review
Reply from Churchill
Hi Geoff. We appreciate your feedback regarding the repair process. We understand your concerns about the claim liability and cost information. Your feedback is valuable to us, as we're always looking for ways to improve. Rach
Prices in Scotland for home insurance…
Prices in Scotland for home insurance have gone down since 2025 according to a number of news articles. Yet Churchill increased my home insurance by 15% this year. When queried (what is frustrating to do via their messaging app), they only provided the copy paste "it can be due to many different factors" answer.
26 May 2026
Unprompted review
Reply from Churchill
The advice you've been given is correct. There are many reasons why the cost of insuring your home may have changed at renewal. Alongside personal details about you and your home, we also look at general trends and any changes in the insurance industry. This could be inflation, the cost of parts and labour, the amount of people who claimed last year and weather conditions. All of these factors can result in the cost of successful claims increasing. We do understand your frustration and appreciate your honest feedback. Kirsty
DISGRACEFUL BEHAVIOUR !
DISGRACEFUL BEHAVIOUR !! Lies ,Deceit and Attempted Cover Up without any apology
Case Number 226739597/3 [CC247047600]
Churchill have had a blatant disregard for customer service whilst handling my case
Churchill told multiple lies including "the fact my car and personal belongings would be safeguarded "already knowing it had been sent to salvage
Churchill also told me I had an option to buy the car but I later found out the car was disposed of two weeks earlier, another lie
I have a recording of Churchill employee Chelsea admitting that Churchill " had messed up " and then telling me in the same call they had done nothing wrong
I had £750 worth of personal belongings in the car that i couldn't access because the boot door was damaged and was told my belongings would be safeguarded another lie
I eventually tracked my personal belongings down from the salvage yard and they were all soiled/ruined
My car was completely undervalued and they wouldnt pay me out the true market value and then they tried to fob me off with a paltry " hush" payment
Its important to acknowledge this review is based on fact and not posted emotionally
Stay well away for Churchill, as they just do and say whatever they want without any consideration for the customer.
Note to the Churchill team posting review replies:
Dont waste your time with your standard hollow, non relevant answers
"sorry to hear about your experience,"
"We hope we can reach an outcome you're happy with"
"please contact our complaints line etc"
because this saga has already being dragging on for three plus months, with the complaint unsatisfactorily addressed by Churchill hence causing extreme stress and hardship ( which you would be aware of if you could be bothered to cross reference the claim number )
Financial Ombudsman instruction prepared:
Really Pathetic treatment of an honest customer !
You should all be ashamed of your behaviour !
5 February 2026
Unprompted review
Disgusting….I told 2 customer service…
Disgusting….I told 2 customer service team members I would not be renewing my policy, but they took the money any way and will not refund for 5 working days. No money to pay for groceries or other bills 😢
26 May 2026
Unprompted review
Reply from Churchill
We're sorry to hear what's happened, Mary. If you haven't raised this already, please get in touch with our Facebook team on the link below and they'll be able to look into this. Kirsty
m.me/Churchill
Easy to do and brilliant all round…
Easy to do and brilliant all round experience. Price good .
25 May 2026
Reply from Churchill
What can we say, Rosemary; we aim to please! Kirsty
Good experience
Churchill rep was helpful and understanding and as a result was able to resolve my issue and arrange my renewal in an efficient manner.
25 May 2026
Reply from Churchill
Customer service is very important to us, Andrew, so we're pleased to see your comments. Kirsty
Good service understand the person…
Good service understand the person involved in car accident
25 May 2026
Unprompted review
Reply from Churchill
We're glad we could assist during a difficult time, Pravin, and hope everyone is OK. Thank you for your review. Kirsty
Excellent quote from Churchill…
Had a very high renewal quote from existing building insurance company and they would not match Churchills quote for the same item.
22 May 2026
Reply from Churchill
It's great to see you've saved by joining us, Lindy! Welcome to Churchill. Kirsty
Another year, another firm to fill
Always a relief when you complete a form like this.
25 May 2026
Unprompted review
Reply from Churchill
We hope you found things easy to arrange with us, Mike. Thank you for your honest feedback. Kirsty
Reply from Churchill
We're delighted to have you with us for another year, Donald. Kirsty
Reply from Churchill
We're pleased you found our documents easy to access, Susan. Thank you for your custom. Kirsty
Competitive price for services offered
Competitive price for services offered. Quick and easy to set up.
25 May 2026
Reply from Churchill
We're glad you found our services competitively priced and easy to set up. Thank you for your five-star review! Nathan
Great service
25 May 2026
Reply from Churchill
We're glad the service has been great. Thank you for the positive review. Nathan
Reply from Churchill
Thank you for your kind words, Brian and thank you for the five-star review. Nathan
Reply from Churchill
We're so glad we could help and make things easy for you. Thank you for the five-star review. Nathan
Reply from Churchill
We're glad we could remain competitive. Thank you for the positive review. Nathan
I did not like the chatbot
I did not like the chatbot, although it was quite efficient
It would however have been helpful to talk to someone.
21 May 2026
Reply from Churchill
Hi Christine. We appreciate your feedback. We do have a dedicated phone team here to help if you need us. Nathan
Reply from Churchill
Thank you for your kind words and for the five-star review. Nathan
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