Churchill Living Reviews 

567
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful staff, beautiful property locations, and the exceptionally smooth, well-organized moving process provided by the team. People deeply appreciate the warm daily welcomes, outstanding emotional support, and dedicated guidance offered by friendly lodge managers throughout their entire journey. However, some reviewers were not happy with recurring maintenance problems, including intermittent hot water issues, and unexpected increases in backdated service fees. A few consumers also mentioned frustrating communication challenges, with ignored emails, poor service responses, and significant delays in getting assistance from management.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the moving process. Reviewers... See more

Location

Customers consistently note positive experiences with location, highlighting convenient access to town... See more

Service

People report positive experiences with service, highlighting professional and efficient assistance during... See more

Facilities

Customers had positive experiences with facilities, noting that apartments and communal areas are beautifully... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting an excellent standard of support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Aimee at Adam Lock Lodge today, on arrival we were warmly welcomed with a coffee & chat, we looked around the beautiful owners lounge and show apartments and were really impressed. Sadly, w... See more

Company replied

Rated 5 out of 5 stars

We moved in to Holyshute Lodge in April and we love being in our new apartment. Everyone has made us feel welcomed. Amanda, the lodge manager is fantastic. She is so approachable,friendly and supporti... See more

Company replied

Rated 5 out of 5 stars

Dear Nicky We would both like to thank you for your professionalism,excellent communication,and genuine care went above and beyond. Thank you for always being there to answer our questions and gu... See more

Company replied

Rated 5 out of 5 stars

Cleaves lodge have been amazing Alison has been so supportive helpful and understanding cannot fault her Please ensure she receives this feed back as it is 100% deserved. I feel very confident in my... See more

Company replied


Company details

  1. Retirement Home
  2. Construction Company
  3. Retirement Community
  4. Retirement Scheme Provider

Written by the company

Churchill Living build one and two bedroom properties exclusively for the over 60s. Churchill create thriving communities that offer an enhanced lifestyle, peace of mind and freedom to live life at its best. With over 20 years experience in the industry trust us to provide a quality aparmtent that you can be proud to call home!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

567 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(567)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Worthington Lodge in Hythe

Worthington Lodge in Hythe is exceptional due to the manager Liz who goes above and beyond her duties to help all the residents here.
She really is the heart of the community and cares about her residents. Regularly organising events and coffee mornings to get residents together
It is a lovely atmosphere here
The apartments are nice but plumbing leaves a lot to be desired as does the hot water system but it is in an excellent location near bus routes and shops with the sea and canal nearby for lovely walks
The car park is tiny but as the buses are outside it is not a problem
A very nice place to live.

12 June 2025
Unprompted review
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Reply from Churchill Living

Thank you for taking the time to share your feedback, it is great to hear that you are enjoying so many positive aspects of your life at Worthington Lodge and we'll be sure to pass on your comments to Liz and the wider team.

Rated 5 out of 5 stars

Special Thank You

I would like to say a special thank you to Michelle Hird the Lodge Manager at Gilbert Lodge Beeston. She has gone more than the extra mile for me during the last 10 months to help with settling my aunt into her new apartment and the trauma of her having to go into the local Care Home for respite care. Michelle is an excellent, caring Manager who deserves a 5plus star review. I would also like to thank Tracey Kent who enabled the purchase of the apartment to go through very smoothly and quickly and again she also went the extra mile to be helpful. Thank you both

7 June 2025
Unprompted review
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Reply from Churchill Living

This is great to hear, thank you very much for taking the time to share such positive feedback which we'll be sure to share with Michelle, Tracey and the wider team. We wish you many years of happiness at Gilbert Lodge!

Rated 5 out of 5 stars

Very pleased

We could not be more pleased about our experience in buying and moving into our excellent show apartment at Lewis Carroll Lodge, Cheltenham, Glos. Sales executive Abbie and manager Yan have been incredible in helping us to settle in and fellow apartment owners have been very welcoming and friendly. We would recommend Churchill Living to anyone.

6 June 2025
Unprompted review
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Reply from Churchill Living

Hi Ron, thank you very much for this positive review it is much appreciated and we're very glad to hear that you are settling in so well at Lewis Carroll Lodge thanks to Abbie and Yan's support!

Rated 5 out of 5 stars

We first viewed Beck Lodge just before…

We first viewed Beck Lodge just before Christmas 2024, when we met with Vivien and Lisa they made us feel at home and were very attentive to all our needs. We moved in late January and had no issues with the moving process, as the team were very efficient and helpful. Since being here we’ve continued to be well looked after by the whole site team, Sue has been excellent and make our family welcome when they visit. So far so good

5 June 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for taking the time to share this positive feedback. We put a lot of effort into supporting our customers throughout the moving process and afterwards, so it's great to hear that you experienced this with your move to Beck Lodge. We wish you many happy years in your new apartment!

Rated 5 out of 5 stars

Peel Lodge

I visited Peel Lodge with my parents as they are looking at moving to retirement living. Jackie was so helpful and kind, both during our initial contact and our tour of the Lodge. She was thorough in explaining all the options available and took the time to understand their needs and concerns. The lodge is beautiful and well maintained and the staff we came in to contact with were helpful, professional and welcoming.

20 May 2025
Unprompted review
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Reply from Churchill Living

This is great to hear, we hope to welcome you and your parents back to Peel Lodge again soon and we wish you all the very best with their potential move.

Rated 5 out of 5 stars

Friendly helpful managers

Friendly helpful managers. Feel safe and secure. Great activities, excellent gardens. Ample parking, good selection of properties to buy or rent. Warm apartments and communal areas.

29 May 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for taking the time to share all these positive aspects about life in your Churchill apartment, we're very glad to hear it!

Rated 5 out of 5 stars

I was really impressed with my meeting…

I was really impressed with my meeting with Andrea, based at Headley Lodge in Ashtead, she was so thorough with the way the scheme worked, very friendlyandprofessional.
Thank you Andrea

21 May 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for this positive feedback, we'll be sure to share your kind comments with Andrea and the wider team.

Rated 5 out of 5 stars

Riverain Lodge, Taunton

After living in my large rural property for over 40 years, the steps & overall maintenance started to become too much and a worry for my family. My sons and I came to view Riverain Lodge, and thought it was the perfect match for what I needed. I still very much enjoy walking, socialising, getting out and about but being close to everything without the chores, garden and steps was what I needed. The overall Churchill package which helped me move, I wouldn't of been able to do it without, Jane @ Senior Move Partnership was outstanding, nothing was ever too much trouble, she got rid of so much of my belongings & went the extra mile even being at the Lodge on my move day to unpack everything, finishing by setting my TV up working later than her normal hours. Britannia Removals which again is part of the Churchill Package included in the purchase price of my apartment, were faultless. I really wasn't looking forward to moving in a way but they put my mind at rest & made everything seem so simple. Aimee the Sales Executive offered a very personal & genuine service, keeping in close contact all the way though & now I live here at the lodge, we often enjoy a chat in the beautiful gardens. Now I am settled, Riverain Lodge is a lovely place to be & it has given me what I need, I don't have to drive to get to places & I'm enjoying the social life here, including Fish & Chip Friday which is very popular!

23 May 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for this positive review, it's good to hear that you received so much help and support from everyone at Churchill throughout the moving process, and we're very glad to hear how much you are enjoying life at Riverain Lodge!

Rated 5 out of 5 stars

Vivien at Beck Lodge in Hampshire

I visited Beck Lodge in Hampshire with my mother-in-law who is looking for a retirement home. We were introduced to Vivien in the welcome suite who was helpful, professional & caring. Vivien answered all of my mother-in-law’s questions whilst showing us 2 properties on the ground floor, which was requested by my mother-in-law, as she wants some open space/a patio as well as the gardens, outdoor patio, guest suite & other amenities. We were both so impressed with the building, especially the owner’s lounge & walk in wardrobes in both homes. We had been invited to a ‘fizz & canapés’ afternoon with a lovely singer by Vivien when I called to request the viewings. We were very impressed with Vivien’s knowledge & ability to make us feel welcome.

21 May 2025
Unprompted review
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Reply from Churchill Living

Hi Jane, thank you very much for taking the time to share this positive feedback about your visit to Beck Lodge, it's great to know that Vivien was so knowledgeable and helpful and that you received such a warm welcome.

Rated 3 out of 5 stars

I will be completely honest

I will be completely honest. I visited Manns Lodge, Cranleigh, Surrey, with my 91 year old mother, a few months ago, out of curiosity. My mother is still fully independent, fortunately, and not suited to what's on offer at Manns Lodge. When the time comes she will be better suited to a live in carer at home. The staff were pleasant and the appartments nicely finished. I was disappointed to learn that there is only one alert button in the bathroom, of the one bedroom, and it is situated by the floor near the entrance to the shower. I may have missed a second one of course, but, don't think so. Apparently it is there due to the likely chances of slipping whilst getting out of the shower. I am a plasterer and found the painted breeze block walls on the staircases, industrial and certainly not high end. The prices for these appartments are extremely high and you would expect high end finishing throughout. At the time of the visit, there was no gated entrance, maybe this will come in time. My overall honest assessment is that whilst they may suit some perfectly, the location for example is excellent for a short walk to local shops, they are difficult to resell and on this fact, I cannot recommend

10 March 2025
Unprompted review
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Reply from Churchill Living

Hi Bruno, thanks very much for taking the time to share this feedback. We will certainly take on board your comments, and although it sounds like Manns Lodge is not the right choice for your mother currently we'd be delighted to welcome you back any time if you choose to reconsider.

Rated 5 out of 5 stars

This is my 2nd visit this year staying…

This is my 2nd visit this year staying in the guest apartment whilst visiting my Mother who is a resident of Tudor Lodge, Warwick Rd, Solihull. The lodge is very clean and The manager is exceptionally helpful to The residents & visitors alike. I feel fortunate that Tudor lodge offers this wonderful guest apartment.

16 May 2025
Unprompted review
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Reply from Churchill Living

Thank you Karen, we're very glad you enjoyed your visit and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Making research access possible.

Chris Kellow the Lodge manager at Truro, Cornwall has be so helpful in supporting us to bring research opportunities to the residents. Nothing is too much trouble, the venue is great and it has made it feasible for us to being this exciting opportunity to those that may not have accessed it out of the lodge. A great collaboration and partnership - Thanks!

19 May 2025
Unprompted review
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Reply from Churchill Living

Thank you for sharing such positive feedback about Chris and the excellent job he does, we'll be sure to share it with him and the wider team.

Rated 5 out of 5 stars

Vivien made us all feel so welcome.

Vivien made us all feel so welcome.It just became the obvious choice as the place re-home Mum at Beck Lodge when she down sized from her huge four bedroom house in Southampton.
The support has been on-goinging and I can't thank the team enough for what they've done.They've been incredible.

12 September 2024
Unprompted review
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Reply from Churchill Living

Thank you Kevin, this is great to hear and we hope your mum is settling in well at Beck Lodge.

Rated 5 out of 5 stars

My wife and I have been considering a…

My wife and I have been considering a one bed apartment at Manor Park Ruddington Nottinghamshire. Our contact there was Sales Executive Sally Astbury who was super helpful throughout the whole buying process. Unfortunately due to unforeseen health issues we had abort our plans. Sally and Churchills could not have been more sympathetic and helpful. B&C Nottingham

1 May 2025
Unprompted review
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Reply from Churchill Living

We're very sorry to hear that your move didn't happen as planned, but thank you very much for sharing such positive feedback about Sally and the team. We do hope to be able to welcome you back to Manor Lodge again at some point in the future.

Rated 5 out of 5 stars

Excellent Facilities

The facilities at Tregolls Lodge in Truro are excellent. It is always clean, in good order, and well presented. The manger there (Chris) is really helpful and supportive.

14 May 2025
Unprompted review
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Reply from Churchill Living

Thanks Mike, it's great to hear this positive feedback about Tregolls Lodge and we'll be sure to share it with Chris and the team.

Rated 5 out of 5 stars

Paddock Wood, Kent

We looked at the Paddock Wood Site and thought that it was a great location. Many local facilities within a 2 minute walk and many more not far beyond. No hills to climb and a thriving large village. Maggie was extremely helpful and Julie the manager was super too when she interrupted her event day to speak with us. Our meeting was conducted by Maggie however since it was a busy day for the manager. Maggie was really good, kind and professional. She knew her stuff and came up with answers and suggestions to all our concerns as we were looking for an apartment for our sister, a wheelchair user. I had no trouble recommending Churchills, Paddock Wood to my sister and I must leave it to her to decide where to go from here! Thank you Maggie.

8 May 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for this positive feedback which we'll be sure to share with Maggie and the team. We'd love to welcome you and your sister back at Paddock Lodge soon!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, with warm welcome and great support.
I am the Branch Manager for Nationwide in Paddock Wood and have joined the event today with my colleague. It was really lovely to be part of the community and to be able to education our customers regarding the support that we offer.
Thank you for having us x

8 May 2025
Unprompted review
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Reply from Churchill Living

Thanks Anna, we're glad you enjoyed the event and it was great to have you there, thanks very much for the feedback!

Rated 5 out of 5 stars

I attended on behalf of Nationwide in…

I attended on behalf of Nationwide in partnership with Dementia UK. I was given a warm welcome and provided information regarding the support we can give here at Nationwide.

8 May 2025
Unprompted review
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Reply from Churchill Living

Hi Richard, thank you very much for coming to visit our event and thanks for this lovely feedback.

Rated 4 out of 5 stars

The kitchen has very little storage space for a 2 bedroom flat if you enjoy cooking a

Overall, my experience with Churchill was good, although getting over the line was very stressful and things happened at the 11th hour. Julie, the sales person was very pleasant and helpful but my experience with the recommended solicitor was not smooth. I have been in for just over a week, so it’s rather soon to rate the development but it seems friendly.

2 May 2025
Unprompted review
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Reply from Churchill Living

Thank you very much for taking the time to share your feedback, we will take your comments on board and we hope you are now settling in well after your move.

Rated 5 out of 5 stars

Mandy ay Highbury Lodge has been most helpful…

We moved into our flat in Highbury Lodge on 19th March. The buyers of our house at the last moment wanted us to drop the price by £45,000. Mandy the sales rep helped us to come to a compromise and has been most helpful welcoming us to the flat.

19 March 2025
Unprompted review
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Reply from Churchill Living

Thank you for this excellent feedback, it's great to hear that you received so much support from Mandy and the team to ensure your move was a success.

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