GOLDXCHANGE Reviews 111

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Very impressed. First class service. Rarely do do companies exceed expectations, but GoldXchange did. Received their pack for sending off gold . Called about the default insurance value (£750) being t... See more

Company replied

Rated 5 out of 5 stars

Well, I am impressed. The mailing pack (Special Delivery) was received AM and returned PM, and less than 24 hours later a good offer was received which I accepted and the money was transferred into... See more

Rated 5 out of 5 stars

Needed to raise some cash towards a new roof! Found Cheshire gold xchange online and got an excellent quote via email for a few gold items I had inherited. Didn't like the idea of sending in post, so... See more

Rated 5 out of 5 stars

I was very wary about sending jewellery through the post and didn’t feel comfortable about whether I would get a true valuation, but, I have had the most satisfactory experience with this company. The... See more

Company details

  1. Gold Dealer
  2. Cashback Provider
  3. Coin Dealer
  4. Gold and Silver Trading Company
  5. Jewelry Buyer
  6. Scrap Metal Dealer

About GOLDXCHANGE

Written by the company

Honest and Transparent Service

GOLDXCHANGE is a family-run business with over 60 years of combined experience as jewellers, valuers and precious metal buyers.

Our experienced testing team use a combination of the latest XRF and traditional testing methods to quickly and accurately test every item sent to us and to produce a great offer for your items.

Over the last 20 years we have built a reputation for honesty and transparency and in the process we have bought over £100 million worth of scrap precious metals from over 200,000 satisfied customers.

Our simple buying system allows members of the public to sell old, broken or unwanted precious metals at market leading rates through a fast and transparent process that can deliver cash for your scrap precious metal in as little as 48 hours.

Same Day Payment - We will pay you direct to your bank account on the same day that you accept our offer, often within 2 hours!

Customer Service - Customer Service is at the heart of everything we do. Our excellent team are on hand to answer any questions that you have and we offer a genuine 100% Satisfaction Guarantee. If you are not delighted with our offer we will return your precious metal items to you free of charge.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Rated 5 out of 5 stars

Don't bother with the high street shops…

Don't bother with the high street shops offering best prices paid. I was offered a paltry amount but when I used goldxchange I received 2 and a half times the amount. The whole experience took just 2 days and was totally professional.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. First class service. Rarely do do companies exceed expectations, but GoldXchange did. Received their pack for sending off gold . Called about the default insurance value (£750) being too low. Was advised to pay the postage myself and they would reimburse, Paid £20 at the post office to increase the insurance to £2500. Offer was received the next day with refund added for the postage. Money was in the bank all within 24 hours form posting.

18 March 2026
Unprompted review
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Thank you for taking the time to review our business.
Replying to your review gives us the opportunity to clarify the procedure for customers wishing to send in parcels with a value in excess of our standard £750 insured limit as insurance cover on our free pouches cannot be increased.

If you wish to sell items valued in excess of £750, please call us on 0333 358 2020 to access alternative fully insured shipping options.

Thank you again for your kind review and we hope to be of service again in the future.

Rated 5 out of 5 stars

Really fast turnaround

Really fast turnaround! Posted my free envelope and got an offer the next day ... accepted that and the money was in bank in less than 10 mins! Got a great price on the items too! Would definitely recommend!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Company !

Well, I am impressed. The mailing pack (Special Delivery) was received AM and returned PM, and less than 24 hours later a good offer was received which I accepted and the money was transferred into my bank shortly afterwards.

Like some reviewers mentioned I was initially a little wary of sending high value things in the post but after reading all of the excellent reviews here I was convinced all would be ok. It was.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I was very wary about sending jewellery…

I was very wary about sending jewellery through the post and didn’t feel comfortable about whether I would get a true valuation, but, I have had the most satisfactory experience with this company. They were quick to value, make an offer and transfer the money to my bank account. The gold value calculator on the website is really useful. I have already recommended this company to friends.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Sold my gold to this company

Sold my gold to this company. Twice.
Envelope arrived quickly, easy to do to send, straight to post office. Next day the company received and I had my valuation by phone. Very good prices paid in both instances. Honest company, extremely nice people. Money in my bank by close of day. Thank you.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

Absolutely excellent service from start to finish. I sent a small parcel of scrap using their prepaid envelope, and by 2pm the next day a pleasant and helpful assistant called with a very competitive offer. I accepted, and the money was in my bank the very same day. I was extremely impressed and would not hesitate to use GoldXchange again.

17 December 2025
Rated 5 out of 5 stars

My gold exchange experience

The whole process was so efficient and quick. The envelope arrived the next day. I had a query so phoned and spoke to an advisor who was very helpful and polite. I posted my gold and the offer was very acceptable. I accepted the offer by email and the money was in my account. I wouldn’t hesitate to use them again.
Highly recommended.

27 November 2025
Rated 5 out of 5 stars

Amazing service

When I looked at the website and valued my pieces using the calculator I thought it sounded too good to be true and surely there must be charges not mentioned here. How wrong. I eventually sent off one piece, received an offer the same day the parcel arrived, accepted the more than expected offer and the money was in my account later that day. I have since sent another 2 items with the same excellent response. A truly amazing service, highly recommended.

19 November 2025
Rated 5 out of 5 stars

Fast, friendly and very professional service

I had some old gold to sell and chose to use Goldxchange, because of the very good reviews and very competitive prices.
I received the packet to return my gold and sent it off. Next morning one of the team called with a valuation, and by early afternoon, they had transferred the money.
They did call me twice (initial valuation and then to confirm bank details) and their team member was very friendly, polite and professional.
It was easy to deal with Goldxchange and their service was excellent throughout.
I can highly recommend them!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't speak highly

Can't speak highly. The process of selling my gold was so simple and the valuation i received was terrific. Very happy and cannot rate these people highly enough

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Needed to raise some cash towards a new…

Needed to raise some cash towards a new roof! Found Cheshire gold xchange online and got an excellent quote via email for a few gold items I had inherited. Didn't like the idea of sending in post, so took a day trip from East Midlands to Warrington for personal visit. Easy to find and friendly prompt attention. Even got a bit more cash than expected and instant direct payment into my account there and then. Really pleased with the whole experience, thank you!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

More cash than local dealer

I made an online request for an envelope late afternoon and, received it in the post the following day. I promptly filled with an unused gold item and returned in the post the same day. By lunchtime the next day I received my quote. I was delighted with my quote as it was £80 more than I’d been offered at my local dealer. The cash was then deposited in my account within the hour after accepting.

15 September 2025
Rated 5 out of 5 stars

Brilliant service

Have used the service twice and received offers very close to what I was expecting. Both times the payment was in my bank account in less than 30 hours after posting the packages to them. Excellent service, incredibly easy to use, and does exactly what they advertise. I shall certainly use them again and recommend them to friends and family.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Got a fantastic price for a chain and bracelet

Got a fantastic price for a chain I sent through and then also for a bracelet. If you know the weight of your gold they have a calculator online that tells you how much you will receive. This is by far the best company to send your gold to , I looked into many before deciding on goldxchange. They send out prepaid envelope using special delivery and the money is in your account next day. I took my gold to two local companies and got quotes for £200 less per item .

19 August 2025
Unprompted review

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