A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had an alarm for many years and over the last few Chubb have been our provider Easy communication to setup appointments Contact advising ETA Discussed alarm check and options throughout visi... See more
Company replied
Helpful,polite, understanding person answered my initial phone call. Clear explanation of what would happen next in my request for an engineer visit. Engineer arrived a little later; rang me giving ar... See more
Company replied
I had to ring Chubb late evening to assist with my work premises alarm going off, it wasn’t my responsibility but I was the most local staff member. Chubb were very helpful & friendly & the engineer c... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Reply from Chubb Fire & Security UK
Dear Mr Stuart,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The attending engineer was excellent as…
The attending engineer was excellent as usual (Adam Angell)
11 September 2026
Reply from Chubb Fire & Security UK
Dear Anthony,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Steven,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
prompt and resolved issue
10 September 2026
Reply from Chubb Fire & Security UK
Dear Tracey Lea,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Professional service
Prompt attention as arranged, full service and customer update.
4 September 2026
Reply from Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
problem identified and repaired quick…
problem identified and repaired quick and efficiently
10 September 2026
Reply from Chubb Fire & Security UK
Dear QD Team,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Fabulous service
We are always very impressed with the speedy response, Thank you to Martin our local engineer, he is always polite and respectful of the surgery.
11 September 2026
Reply from Chubb Fire & Security UK
Dear Gill,
Thank you for your wonderful review for Martin! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
On time and efficient
On time. Very efficient.
All in order now.
No invoice received yet.
4 September 2026
Reply from Chubb Fire & Security UK
Dear Margaret,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Your feedback is valuable to us, and If you have any further comments or need assistance chasing the invoice, please feel free to contact us direct at GB_TrustPilotReplies@Chubbfs.com
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Leon was very helpful
Leon was very helpful, explained his actions and gave me a tutorial, clear concise information.
11 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Gary is very precise and efficient
Gary is always punctual, pleasant, precise and efficient at his job. Very pleased with the service.
10 September 2026
Reply from Chubb Fire & Security UK
Dear Claudia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Alan’s a credit to Chubb
Have had an alarm for many years and over the last few Chubb have been our provider
Easy communication to setup appointments
Contact advising ETA
Discussed alarm check and options throughout visit
Alan Kirkham is a credit to Chubb - excellent chap
16 June 2026
Reply from Chubb Fire & Security UK
Dear Stewart,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Cook n Dine,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Simon has been servicing our home for…
Simon has been servicing our home for 30 years. He is totally reliable, professional and pleasant.
10 September 2026
Reply from Chubb Fire & Security UK
Dear Margaret,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
First class Chubb representative.
Your technician was on time as arranged and carried out the maintenance of the fire extinguishers efficiently. He was friendly and answered my questions politely. In fact, a credit to your company.
(I cannot seem to alter the date, below, he visited on 09/09/2026).
10 September 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Neil
Neil, our regular engineer, is always professional, efficient, friendly and arrives when he says he will.
We appreciate having the same engineer each time rather than the change, which was made a while ago.
10 September 2026
Reply from Chubb Fire & Security UK
Dear Bridget,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Neil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
GO FOR THE BEST - CHUBB
I have been with Chubb for a very long time. On the very rare occasions there has been a problem (I can only remember one, but I am sure there may have been another in the mists of time), it was dealt with quickly and efficiently. The regular check-ups are excellent. We have had the same person for many years, which is great, as he knows the house and we are not having to show him around.
3 September 2026
Reply from Chubb Fire & Security UK
Dear John.
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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