Regarding RT SMO WO 34766587: The work was done in a quick and professional manner. Unfortunately, I did not requested it, I signed it off as I was on site then. So that invoice has been rejected as i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We rang up and a very nice lady listened to our problem and made it possible for me speak to the engineer on our phone and he guided me what to do so I could read what the fault was so he knew what h... See more
Company replied
We have contracts with Chubb for various services. On this occasion it was the keypad door security system that was the problem, meaning that the only way in or our the front door was to use the ke... See more
Company replied
Gary your engineer arrived spot on the time he said he would .We have known him from previous visits over many years so we are completely happy to see him .Efficient polite friendly and a fellow Argyl... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book the engineer and prompt…
Easy to book the engineer and prompt attendance Many thanks
21 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Danny was very knowledgeable and great…
Danny was very knowledgeable and great to deal with
14 July 2026
Reply from Chubb Fire & Security UK
Dear Todd,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb FFE maintenance
We have been using Chubb for years to service and maintain our FFE, we find them to be reliable and honest knowing our school is safe if we ever have the misfortune of having to use and of the equipment. We always have the same engineer Brett who is very knowledgeable and efficient in the work he carries out.
20 July 2026
Reply from Chubb Fire & Security UK
Dear Jason,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I got a lovely surprise when I saw…
I got a lovely surprise when I saw Graham. He is the best. Very polite helpful and knows his job very well. I believe once you get a great person in the job you should keep them. Graham is that person.
Xx
21 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Irene,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Joe,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Peter,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers. We work to ensure the value reflects the quality, and your comments help a lot.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
He got the job done with no fuss.
21 July 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Kind and patient staff
The staff was a new on our premises and had the patience to locate all the devices and was kind enough to explain few things to one our staff
18 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Booked a maintenance visit over the…
Booked a maintenance visit over the phone, really easy process, spoke to a lovely bloke who was professional and courteous.
21 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
As always Chubb are just so good
As always Chubb are just so good, reliable, efficient and fabulous!
17 July 2026
Reply from Chubb Fire & Security UK
Dear Jayne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time, was very helpful and did a good job
15 July 2026
Reply from Chubb Fire & Security UK
Dear Anne-Marie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Scott has been coming for…
Scott has been coming for years....always efficient and responds to requests, if possible, for specific time for visit.
18 July 2026
Reply from Chubb Fire & Security UK
Dear Anne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
It was fairly easy to get through and…
It was fairly easy to get through and make an appointment for my annual inspection
20 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our fire panel is a right beep!
We had a beeping on our fire panel. We phoned for an engineer. The customer service agent was prompt, precise and efficient. An engineer called within half an hour, as promised, and the call out has been booked in.
20 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Brad,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great Staff
We are very fortunate as we have a regualr engineer who oversees our venue. Mark is exceptionally helpful, professional and really takes the time to ensure we are fully compliant plus understand all elements of our system.
11 July 2026
Reply from Chubb Fire & Security UK
Dear Louise,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
helpful and efficient operative
17 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful and the engineer is booked…
Very helpful and the engineer is booked for today
20 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mrs Newton,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.