Regarding RT SMO WO 34766587: The work was done in a quick and professional manner. Unfortunately, I did not requested it, I signed it off as I was on site then. So that invoice has been rejected as i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We rang up and a very nice lady listened to our problem and made it possible for me speak to the engineer on our phone and he guided me what to do so I could read what the fault was so he knew what h... See more
Company replied
We have contracts with Chubb for various services. On this occasion it was the keypad door security system that was the problem, meaning that the only way in or our the front door was to use the ke... See more
Company replied
Gary your engineer arrived spot on the time he said he would .We have known him from previous visits over many years so we are completely happy to see him .Efficient polite friendly and a fellow Argyl... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Phil,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Jackie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Sally,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We had to call your engineer twice to fix the problem with our house alarm.
We had to call your engineer twice. The first one came and refitted the original type of magnet and connector on the door. This worked for two/three days and since Friday it stopped working again. We had another engineer on Monday (yesterday) which has fixed the alarm problem so far.
14 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Sharma,
Thank you for sharing your experience. We are happy that the door connector is now in working order, despite our engineer having to revisit. Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Chubb visit
The engineer was very helpful, courteous and quickly solved the problem with our system. As always a reliable service provided by Chubb.
14 July 2026
Reply from Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer was pleasant and courteous and…
Engineer was pleasant and courteous and knowledgeable as to what he was doing and thorough in his role. And was on time and respected my property.
20 July 2026
Reply from Chubb Fire & Security UK
Dear Margaret,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It was very efficient
14 July 2026
Reply from Chubb Fire & Security UK
Dear Maureen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Custom House Kitchen fire suppression system
Daniel who installed the system was very professional and carried out the work with no fuss. Also left the kitchen neat and tidy.
21 July 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Eamonn your chubb engineer is very…
Eamonn your chubb engineer is very efficient knowledgeable and a great asset to your company he was very courteous polite & good at his job
21 July 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Gas suppression system inspection
Inspection was carried out proficiently.
Clear explanation of upcoming changes - 10 year life of gas cylinders which means they will need replacing in 2027
14 July 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb service
Engineer arrived at the agreed time.Pleasant and professional.Explained why extinguishers needed to be replaced.Provided me with a reconditioned extinguisher to save on cost.
20 July 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Jackie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Dependable and friendly engineer
14 July 2026
Reply from Chubb Fire & Security UK
Dear Tim,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Just did what needed to be done.
14 July 2026
Reply from Chubb Fire & Security UK
Dear David,
Many thanks for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
New engineer this year (Jack)
New engineer this year (Jack)
He has been outstanding, very pleasant, very efficient.
21 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
5-star service. Reliable and responsive team. Whenever we book an engineer, they arrive quickly and resolve issues promptly.
We have been with Chubb Fire & Security UK for some time and have had an excellent experience. Their team is always easy to contact, and whenever we book an engineer, they arrive quickly and resolve issues promptly. Reliable and professional service throughout.
20 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I have been using Chubb for 10+ years…
I have been using Chubb for 10+ years the alarm had registered a faulty pir sensor and I reported it via phone. It was replaced that afternoon. All the staff I dealt with were friendly and professional. Very pleased with the service.
20 July 2026
Reply from Chubb Fire & Security UK
Dear Gloria,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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