A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had an alarm for many years and over the last few Chubb have been our provider Easy communication to setup appointments Contact advising ETA Discussed alarm check and options throughout visi... See more
Company replied
Helpful,polite, understanding person answered my initial phone call. Clear explanation of what would happen next in my request for an engineer visit. Engineer arrived a little later; rang me giving ar... See more
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I had to ring Chubb late evening to assist with my work premises alarm going off, it wasn’t my responsibility but I was the most local staff member. Chubb were very helpful & friendly & the engineer c... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Darren from chubbs is friendly and…
Darren from chubbs is friendly and professional. Quickly fixed the problem and showed us the correct way of using the system.
18 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Satisfaction with review.
As always, your service was carried out efficiently, and we had no problems, nor complaints.
5 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
very efficient service
12 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service
12 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
As always Simon was very professional…
As always Simon was very professional and came promptly and is always very careful around the house and does a great job
19 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Not as efficient as in the past and disruptive.
The guy who did the service was ok but while he was checking the internal alarm he let it sound for absolutely ages. Considering my shop was open for business at the time this wasn’t great. Usually when the alarm is having its yearly service, the alarm sounds for a while but this time it was a lot longer. Really annoying and disruptive. Also, I discovered the man servicing the alarm exiting my toilet as I went upstairs. He didn’t ask if he could use it and I found this to be quite impolite. This isn’t a construction site. It’s my personal shop, just like my home. I did tell him as much.
12 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear about the issues you faced with the unprofessional behaviour of our engineer. This is not reflective of our service standards.
Your feedback is valuable to us, and we will use it to improve our processess in the future.
If you have any further comments or need assistance, please feel free to contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A friendly prompt and efficient visit
14 September 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
arrived on time and dispatched business…
arrived on time and dispatched business quickly
11 September 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
17 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely expensive service charges
They are charging over £600 per year for a servicing contract but then charge again if any of their equipment fails – over £1000 this year for failed smoke detectors and replacement batteries, including an extra call-out charge because the engineer did not have the required smoke detector in his van. Their equipment seems very unreliable and the service very poor value.
18 September 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jonathan,
We are very sorry to hear that your overall experience
with us has been poor. This does not reflect our values and how we view our customers.
Your feedback is valuable to us, and If you would like to speak to our team, please feel free to contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best wishes,
The Chubb Fire and Security Team
When you have an alarm installed
Firstly, any alarm sytem being installed, must be RELIABLE. Secondly, the engineer fitting it must also be RELIABLE. Finally, the completed alarm system must be maintained twice a year or minor niggles (if they ever happen) sorted out quickly by a RELIABLE mobile engineer. The actual word RELIABLE comes from very early Greek scripts (BC)and there it spelt "RELI-CHUBB-ABLE".......say nah more!!!
18 September 2026
Reply from Chubb Fire & Security UK
Dear Mr White,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time, he was very polite, thorough and respected the fact we had family visiting worked around us with out any problem.
18 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Diane,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual maintenance check.
Thorough maintenance check. Very approachable. Respected our home.
18 September 2026
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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