James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
Asks customers to review
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Prompt efficient service with…
Prompt efficient service with recommendations given immediately.
17 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good product and experience with Chubb
Good product and experience with Chubb, but mostly because we have a great local engineer who has looked after us for a number of years, Ted.
10 July 2026
Reply from Chubb Fire & Security UK
Dear Tino,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good staff
Cort Lewis has been with you for many years now and is always courteous, professional and very personable. A credit to your company and hence why I still deal with you.
16 July 2026
Reply from Chubb Fire & Security UK
Dear Patrick,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer phoned us to agree a time…
The engineer phoned us to agree a time to visit, arrived at the agreed time and solved the problem in a few minutes.
16 July 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Timely and efficient
17 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from a very competent…
Excellent service from a very competent engineer on his first visit to service our system.
17 July 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
always well done.
10 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Golland,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We have been using CHUBB for last…
We have been using CHUBB for last twenty years and never had any issue.
The staff is very professional and courteous.
10 July 2026
Reply from Chubb Fire & Security UK
Dear Imran,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Appointment made with ease and…
Appointment made with ease and technician called beforehand on day of appointment. Clearly knew what he was doing and was very pleasant in the process.
17 July 2026
Reply from Chubb Fire & Security UK
Dear Peter
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Peter,
We are glad to hear that you are satisfied with the service, Your feedback is valuable to us.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Too expensive
Too expensive
Chubb want paying before the work is done.
Ive emailed them to say ive found a reputable company more than half their costs.
They haven't replied.
10 July 2026
Reply from Chubb Fire & Security UK
Dear Julie,
We are very sorry to hear about the issues you faced in regards to pricing. We would appreciate the opportunity to address your concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Alison,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Pleasant experience
Phone call from engineer about an hour before he was due to arrive was very helpful.
Very polite and efficient individual.
17 July 2026
Reply from Chubb Fire & Security UK
Dear Barbara,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good Service
They were really prompt, kept me informed throughout and nothing too much trouble, when they arrived they fixed the problem straight away
17 July 2026
Reply from Chubb Fire & Security UK
Dear Steve,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer arrived at the booked time and…
Engineer arrived at the booked time and sorted the problem within ten to fifteen minutes
17 July 2026
Reply from Chubb Fire & Security UK
Dear William,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Brian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Steve continues provide excellent
Steve continues provide excellent, professional service. He identifies the problem and always goes the extra mile to help.
15 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
This is referring to Wayne who came out…
If this is referring to Wayne who came out to service our gates and repair , find him very informative and polite. Always does a good job.
16 July 2026
Reply from Chubb Fire & Security UK
Dear Wendy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quick and efficient
Quick answer on the dedicated engineer booking line. Efficient process.
13 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Nigel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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