James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... See more
Company replied
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
very polite and helpful thank you
22 July 2026
Reply from Chubb Fire & Security UK
Dear Liz,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We recently discovered that none of our…
We recently discovered that none of our fobs for the security alarm were not working. When I called the Company, the staff member I spoke immediately understood my problem and arranged for a technician to supply and program some new fobs. The staff member was very polite and helpful
22 July 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Vanessa,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The representative was familiar with…
The representative was familiar with our system and gave it a very thorough check.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent and reliable service…
Excellent and reliable service engineer. He just gets on with the service and provides feedback.
15 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Elderfield,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very friendly and professional …
Martin has been visiting for my annual service for a few years now. Really friendly and knowledgeable and would be happy to recommend.
21 July 2026
Reply from Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review for Martin! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
No disruption and kept in the know
Regular service with no disruption and kept informed as to status, requirements and recommendations.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Pugh,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
All went very smoothly.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Clive,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service Graham is a good engineer…
Great service Graham is a good engineer that does his job with pride
15 July 2026
Reply from Chubb Fire & Security UK
Dear George,
We are delighted to hear such positive feedback for Graham! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Tom the engineer was great and his…
Tom the engineer was great and his knowledge is second to none
15 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for Tom! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Jimmy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Julie,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
The annual service as carried out with…
The annual service as carried out with minimum fuss by a very enthusiastic engineer who obviously is extremely committed to giving a brilliant service to customers.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Mr Quentin Hill,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Thank you. Nothing makes it great that’s just…
Nothing makes it great that’s just advertising speak but it is reliable which is what is necessary.
15 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Tiley,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Engineer was professional and helpful…
Engineer was professional and helpful and resolved the problem
22 July 2026
Reply from Chubb Fire & Security UK
Dear Dianne,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Our engineer is always curious and…
Our engineer is always curious and works efficiently.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Sian,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Yearly Alarm Service
I was very impressed with the engineer who came to service our alarm system. he has come to us for a number of years now. This time he had an apprentice with him who was also very pleasant.
Keep up the good work.
22 July 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Although there was a mix up with…
Although there was a mix up with contract and attendance it was soon sorted and attendance carried out as planned
22 July 2026
Reply from Chubb Fire & Security UK
Dear Dean,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the initial mix up. Your feedback is valuable to us, and we will use it to improve our processess in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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