Chrysalis Finance Reviews 

4,479
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,697 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the online application process is wonderfully simple and straightforward, making it extremely easy to spread the cost of medical treatments without unnecessary stress. Reviewers often highlight the exceptional customer support and wonderfully helpful staff who consistently keep them fully informed at every single step of the journey. Some reviewers were not happy with occasional clarity issues regarding exact first payment dates and unexpected advance notifications. A few people also felt that managing certain financial setup arrangements could occasionally feel a little bit awkward or complicated.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Service

Consumers find service to be exceptionally positive, praising the efficient and straightforward application... See more

Payment

Users describe positive interactions with payment options, highlighting how interest-free plans make medical... See more

Staff

Reviewers highlight positive aspects of staff, describing them as an efficient, reassuring, and friendly... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting great support and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more

Company replied

Rated 5 out of 5 stars

My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more

Company replied

Rated 5 out of 5 stars

It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want t... See more

Company replied

Rated 5 out of 5 stars

Easy to do Nice lady on other end Brilliant all paid for peace of mind when you are in the hospital awaiting operation Patricia Darch

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Non-Bank Financial Service
  4. Software Company

Written by the company

Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,479)

1,677 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made the process so easy

They made the process so easy. Everything was done so quick and professional.

3 August 2026
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Reply from Chrysalis Finance

James, we're delighted to hear that we made the process so easy for you and that everything was handled quickly and professionally. We know that arranging finance should be one less thing to worry about, so it's great to know your experience was smooth from start to finish. Thank you for taking the time to leave us such positive feedback, James! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

This company was excellent for funding…

This company was excellent for funding my dentist treatment recommend them.
Great company
Kevin

24 December 2025
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Reply from Chrysalis Finance

Kevin, thank you for your fantastic recommendation. We're so pleased that Chrysalis could help with funding your dental treatment and that you had such a positive experience with us. Helping customers access the treatment they need is at the heart of what we do, so your feedback means a great deal. Wishing you all the best, Kevin! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Everything sorted out quickly.


Everything sorted out quickly.

3 August 2026
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Reply from Chrysalis Finance

Thank you for your feedback. We're really pleased to hear that everything was sorted out quickly for you. We always aim to keep the process moving smoothly so that arranging finance doesn't add unnecessary stress. We appreciate you taking the time to leave us a review and hope you have a lovely rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 4 out of 5 stars

Straightforward process

Straightforward process

3 August 2026
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Reply from Chrysalis Finance

Jennifer, thank you for sharing your feedback with us. We're pleased that you found the process straightforward, as keeping things clear and easy to follow is something we really value. We appreciate you taking the time to review your experience with Chrysalis, Jennifer, and hope you have a lovely rest of your week. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars
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Reply from Chrysalis Finance

Zander, it's wonderful to hear that you found the application hassle-free. That's exactly how we want arranging finance with Chrysalis to feel - simple, clear and without added stress. Thank you for taking the time to leave us your feedback, Zander, and we hope you have a great rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

I was particularly impressed by their…

I was particularly impressed by their transparency, quick response times, and commitment to providing outstanding customer service.

27 July 2026
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Reply from Chrysalis Finance

Shamil, thank you for such thoughtful feedback. We're delighted that our transparency, quick response times and commitment to customer service stood out to you. Clear communication and being there when our customers need us are incredibly important to the whole team, so it's wonderful to know you had such a positive experience. Thank you again, Shamil, and we hope you have a lovely week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

How to afford my new teeth

Very easy to set up this one year loan which was done via my dentist, Dental Beauty.

3 August 2026
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Reply from Chrysalis Finance

Janet, we're so pleased to hear that your one-year loan was easy to set up through Dental Beauty. Being able to spread the cost of dental treatment can make things feel much more manageable, and we're glad the process worked smoothly for you. Thank you for taking the time to share your experience! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Quick

Quick, easy and fuss free - would highly recommend

28 July 2026
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Reply from Chrysalis Finance

Lorraine, thank you for your brilliant feedback and recommendation. Quick, easy and fuss-free is exactly the kind of experience we want to provide when you're arranging finance for treatment. We're delighted everything went so smoothly for you and really appreciate you taking the time to let us know. Have a lovely rest of your day, Lorraine! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy to use

Easy to use, quick and effective with no negative aspects👍

3 August 2026
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Reply from Chrysalis Finance

Thank you for the great review! We're really pleased that you found the process easy to use, quick and effective, with no negatives along the way. We aim to make arranging finance feel as seamless as possible, so it's fantastic to hear we delivered that for you. We really appreciate your feedback and hope you have a lovely day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Relief

It was made very easy for me to receive the interest free lone,it was great relief when I was offered the lone because it was just one less thing for me to worry about.Thanks very much.

3 August 2026
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Reply from Chrysalis Finance

Brian, thank you for sharing this with us. We're so glad that being offered interest-free finance gave you some relief and meant there was one less thing for you to worry about. We understand how important peace of mind can be when you're arranging treatment, and we're pleased we could make the process easy for you. Wishing you all the very best, Brian, and thank you again for your kind feedback. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very helpful

Very helpful

3 August 2026
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Reply from Chrysalis Finance

Thank you for your kind feedback. We're really pleased to hear that you found our team very helpful. Supporting our customers and making sure they feel comfortable throughout the process is extremely important to us. We appreciate you taking the time to leave us a review and hope you have a lovely rest of your week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy simple process with no puzzles.

Easy simple process with no puzzles.

3 August 2026
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Reply from Chrysalis Finance

Anura, it's great to hear that you found the process easy, simple and free from any puzzles. We always want our applications to be clear and straightforward, so we're delighted that everything made sense from start to finish. Thank you for your valued feedback, Anura, and we hope you have a wonderful day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Efficient Process

The options were well explained, application approval process extremely easy , the set up process was very efficient and the communication clear and timely.

28 July 2026
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Reply from Chrysalis Finance

Sue, thank you for such a detailed review. We're delighted that the options were explained clearly and that you found both the approval and set-up process easy and efficient. Clear, timely communication can make such a difference when arranging finance, so it's especially lovely to hear that this was a positive part of your experience. We really appreciate your feedback, Sue, and hope you have a lovely rest of your week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy solution

Straightforward and easy to apply
We were kept up to date with the plan and have been fully informed the whole way along.

13 July 2026
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Reply from Chrysalis Finance

Thank you so much for your lovely feedback! It's great to hear that you found the application straightforward and that we kept you informed throughout the process. We know arranging healthcare can already feel overwhelming, so we're pleased we could make the finance side as simple and stress-free as possible. Thank you for taking the time to share your experience, and we hope all goes well with your treatment.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Straightforward and fast

The experience was straightforward and fast generating a quick response.

28 July 2026
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Reply from Chrysalis Finance

Thank you for your wonderful review! We're so pleased to hear that you found the process both straightforward and fast, and that you received a quick response. Making healthcare finance simple and efficient is exactly what we strive for. We really appreciate your feedback.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Such a simple process from start simple and not over complicated …

Such a simple process from start to end with forms kept to a minimum for simplicity which is appreciated

30 July 2026
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Reply from Chrysalis Finance

Thank you for your kind review, Janet. It's fantastic to hear that you found the application process simple from beginning to end and appreciated the minimal paperwork. We work hard to keep everything as easy as possible, so your feedback means a lot to us. We hope you have a lovely week.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Excellent service easy to organise and…

Excellent service easy to organise and everything went without any issues at all.

30 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you for your lovely review, Kev. We're so pleased everything went smoothly and that arranging your finance was straightforward. It's great to know you had such a positive experience with us. Thank you again for your recommendation.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Quick, Clear and Straightforward process

I received a quick and clear response. It was a straightforward process to set up the financial arrangement.

30 July 2026
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Reply from Chrysalis Finance

Thank you for sharing your feedback, David. We're delighted that you found the process quick, clear and straightforward. We know how important it is to receive a prompt decision when arranging treatment, so it's great to hear we delivered that for you.

Many thanks,
Betty at Chrysalis Finance

Rated 4 out of 5 stars

Quick and well communicated.

The process was efficient and relatively easy to activate. The only issue, was the on-line payment system not working.

29 July 2026
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Reply from Chrysalis Finance

Thank you for your review, Peter. We're pleased to hear that you found the process efficient and easy to complete. We're sorry to hear you experienced an issue with the online payment system and appreciate you bringing this to our attention. Your feedback helps us continue improving our service. Thank you again, and we wish you all the best.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

I was surprised at how straightforward…

I was surprised at how straightforward and simple the application process was and delighted by the almost instant response

23 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you for your wonderful review, Mandy. We're so pleased that the application exceeded your expectations and that you received such a quick decision. We always aim to make arranging finance as simple and stress-free as possible, so it's lovely to hear this reflected in your experience.

Many thanks,
Betty at Chrysalis Finance

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