Chrono24 Reviews 

10,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, professional, and trustworthy service, highlighting the security provided by the escrow system and buyer protection. The website is easy to use, intuitive, and provides comprehensive information, making the purchasing process clear and smooth. Many appreciate the prompt and efficient delivery, with items often arriving quickly and well-packed, and products generally received as described and in excellent condition. However, some customers reported issues with products not being as advertised or having defects upon arrival, and a few also mentioned delays or problems with courier services.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently reporting that watches arrive exactly... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Website

Reviewers highlight positive aspects of the website, describing it as professional, secure, and easy to use... See more

User experience

Customers had positive experiences with the user experience, describing the entire process as very good,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

I would highly recommend Chrono24 to preowned wristwatch buyers. They are reputable. The payment system gives buyers additional security. Believe trustworhiness is the most important in buying preo... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(10,103)

759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The read the small print!

The viewing and buying process was easy from the App
Delay from purchase to receiving the watch was irritating. As was getting a VAT bill after agreeing a price. Partially my own fault for trusting an app and not then spending an hour reading small print when buying an item!!!!

7 May 2026
Rated 4 out of 5 stars

Easy transaction

Over all the transaction went perfectly, no problems.
My only concern was that the item description was misleading which meant that I had to purchase extra bracelet links to get the watch on. I suggested a refund of 50% of the cost of the links as a matter of good will. This matter was not followed up by your customer services.

2 May 2026
Rated 5 out of 5 stars

Great Watch, Great Communication

Excellent communication throughout and the watch arrived exactly as described. The dealer was professional, responsive, and accommodated my requests during the transaction. Packaging was secure and the watch was in very good condition. The only downside was the shipping experience with UPS, which was less than ideal, although this was outside the dealer's control. Overall, a very positive buying experience.

20 May 2026
Rated 5 out of 5 stars

Sublime Retail Experience.

Watch arrived in UK, after 11 days, via FedEx. Import and VAT payments paid online prior to receipt. Good communication from Chrono24 at appropriate moments in the Order process. Complete worry-free retail experience. Highly recommended!

26 May 2026
Rated 5 out of 5 stars

Loving the Chrono24 experience

Loving the Chrono24 experience, the website works well, all of the lists, filters and advice is spot on. Purchasing through the escrow system is secure and works well. My collection and knowledge are growing nicely, although my bank account is decreasing at a similar pace…

31 May 2026
Rated 5 out of 5 stars

Unusual way to shop

Originally I thought the Chrono website was a seller/distributor but after an enquiry I have found that they are acting as intermediate between a buyer and the seller; much like an eBay. I had to order the watch to another country as the seller would not post the goods to the UK. I got the confirmation it has been safely delivered and I will collect it in two month time.
Good & safe shopping experience with many emails to confirm the delivery, specs and tracking.

14 May 2026
Rated 5 out of 5 stars

Great service

Great service, great communication, fast delivery. I received the verified service very happy with the process.

5 May 2026

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