***UPDATE*** Following on from my review I did receive a new item, including all parts which I am very appreciative of. Still lack of communication from the company but have to say I am very please... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around t... See more
Company replied
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described. Would highly recommend, we have since gone on to buy more products from... See more
Company replied
Ordering process was easy. Parasol arrived quickly, very well packed and with excellent assembly instructions. The parasol is a quality build, robust and solid. It took two of us to assemble it but it... See more
Company replied
Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 63% Off
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Christow
Hi, thank you for your lovely review! We're so pleased to hear your indoor tree was just what you wanted. We really appreciate your support and hope you enjoy it!
I am over the moon with my new table.
I am over the moon with my new table.
Excellent quality, fair price, and fast delivery :)
9 July 2026
Reply from Christow
Hi, thank you for your fantastic review! We're delighted to hear you're so pleased with your new table and that you found it great quality and good value. We really appreciate your support!
Damaged linen basket
Linen basket was damaged which was evident prior to taking it out of packaging.
Return system and refund timing not good
9 July 2026
Reply from Christow
Thanks, Ruth, for getting in touch with us regarding your recent return.
We are sorry to hear about the damaged linen basket and your disappointment with our return process. We strive for the best experience for our valued customers and understand that this fell short.
I have contacted you directly on your Customer Service case to resolve this.
All the very best,
A fellow Ruth!
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you’re happy with your umbrella and that your delivery went smoothly. We really appreciate your support!
My sister in law was very happy with…
My sister in law was very happy with her birthday pressie!
9 July 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear your sister-in-law was happy with her birthday gift. We hope it brought a smile and is enjoyed for years to come!
Reply from Christow
Hi, thank you for your review! We're pleased to hear you're happy with your shed and found it straightforward to assemble. We hope you enjoy it!
I purchased the Shanghai parasol
I purchased the Shanghai parasol
In sage green which arrived on the time & date stated. I was informed throughout from buying to receiving. It was well packaged & exactly as the photo on line. Good quality.
I would recommend this company.
2 July 2026
Reply from Christow
Hi, thank you for your fantastic review! We're delighted to hear you’re pleased with your Shanghai Parasol and the service you received. Thank you for your recommendation and support!
Reply from Christow
Hi, thank you for your lovely review! We're so pleased to hear you love your water feature and that it arrived quickly and was easy to set up. We really appreciate your support!
I love shopping at Christow
I love shopping at Christow. My garden Bench was basic as reflected in the price but still solid and og good quality. I would recommend this product.
9 July 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear you're happy with your garden bench and its quality and value. We really appreciate your recommendation and continued support!
Reply from Christow
Hi, thank you for your fantastic review! We're delighted to hear you received quick delivery and great service. We really appreciate your support!
Arrived when they said it would
Arrived when they said it would, good value for money, easily put together, looks good.
9 July 2026
Reply from Christow
Hi, thank you for your great review! We're pleased to hear your order arrived on time, was good value, and easy to assemble. We hope you continue to enjoy your purchase!
I have used Christow before they are…
I have used Christow before they are quick to deliver and their goods are great quality.
1 July 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear you've enjoyed our quick delivery and quality products. We really appreciate your continued support!
Easy ordering process
Easy ordering process, good communication throughout and excellent product at a competitive price. Satisfied customer, who based on this transaction, would recommend this company.
9 July 2026
Reply from Christow
Hi, thank you for your great review! We're so pleased you enjoyed the easy ordering process and were happy with the quality and value. Thanks for your recommendation!
Rubbish customer service
Having ordered from Christow previously and being very impressed with their value for money and prompt delivery times we placed another order on 22nd June. However, part of the order did not arrive despite receiving an email to say it had been dispatched.
I have tried speaking to customer service but they are unable to speak to me because of data protection (my husband cannot access a phone during the opening time). He then sent emails and we have not had a satisfactory response and are still awaiting delivery of our parasol base!
Great company let down tremendously by below par customer service!!
11 July 2026
Unprompted review
Excellent customer service
I ordered a tressel table - unfortunately it was damaged but they sent a new one straight away and it’s been out to use and is great. I appreciate the swift customer service - which was via email and chat.
20 July 2026
Reply from Christow
Thank you for your wonderful review! We're sorry to hear your original table arrived damaged, but we're delighted we could resolve this quickly for you. We're pleased you're happy with your replacement and really appreciate your kind words about our customer service.
Reply from Christow
Thank you for your review! We're so pleased to hear you’re happy with your purchase and that your delivery experience was positive. We really appreciate your feedback and support!
Reply from Christow
Thank you for your lovely review! We're delighted to hear you were pleased with the quality of your products and that your delivery arrived promptly. We really appreciate your support!
Good company
I ordered something. It came quickly. It was what I ordered. It was a good product. It was a fair price. What else could I want?
15 July 2026
Unprompted review
Reply from Christow
Thank you for your fantastic review! We're delighted to hear your order arrived quickly, was exactly as expected, and offered great value for money. We really appreciate your support and hope to serve you again in the future!
Don’t use Evri Delivery service
Don’t use Evri Delivery service, they are consistently bad. Still waiting for them to pick up packages to be returned to Christow after making an arrangement for collection Monday and still waiting (Wednesday )
20 July 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Very poor communication
Very poor communication. Their returns system does not work - I am still awaiting a collection for a returned item nearly 2 weeks later, and Christow do not answer their emails and their phone system hangs up on you as they are “too busy”. Would not recommend or buy from again.
6 July 2026
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
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