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CHO Reviews 25,448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, often noting items are exactly as described and meet expectations for excellence. Many people appreciate the competitive pricing, finding great value compared to other retailers. The delivery service is consistently highlighted for its speed and efficiency, with parcels arriving promptly and in good condition. However, some customers also noted issues with delivery times, experiencing delays even when paying for expedited shipping. A few other people also felt that some items were advertised incorrectly or did not fit as expected, leading to returns. There were also occasional mentions of receiving faulty products or incorrect sizes, and some found the return process to be slow or costly.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, competitive pricing, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and great prices for... See more

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Quality

Customers had positive experiences with quality, frequently praising the good quality of products like polo... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was exactly as described. This company offer good quality men’s polo shirts at good prices. Delivery is always quick and have not come across any issues with them. Would recommend this company.

Rated 5 out of 5 stars

This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from... See more

Rated 5 out of 5 stars

I’ve purchased quite a few things from Cho now cheapest Gant clothing out there I cant fault them kept me informed with delivery time A1 service

Rated 5 out of 5 stars

I have used CHO on numerous occasions and have always found their service to be of the highest order. Quality products sold at a very competitive price and delivered on time.Well done again.


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Outerwear Store
  4. T-Shirt Store
  5. Underwear Store

About CHO

Written by the company

CHO Fashion & Lifestyle

Founded in 1999 as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global retailer supplying a wide range of clothing, footwear and accessories.

Our vast womenswear and menswear collections boast internationally recognised brands including Barbour, Barbour International, Hugo Boss, Gant, Belstaff, Parajumpers, Armani, Hunter, Tommy Hilfiger, Lacoste, Timberland, Paul Smith and Birkenstock.

We are committed to continuously improving our offering and expanding our selection of fashion and lifestyle brands. The most recent brands we have had the honour of working with are Aquascutum, Colorful Standard, and Ilse Jacobsen.

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

There are regular updates showcasing our incredible range of fashion and lifestyle clothing, footwear, and accessories on socal media via our Facebook, Instagram, Pinterest, and Tiktok accounts.

People who choose to sign up to our newsletter emails can expect exclusive discount codes, early access to sales, and amazing updates about new brands and collaborations before any one else.

CHO Fashion and Lifestyle

Written by the company

We pride ourselves by treating all our customers exactly how we would like to be treat ourselves.
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Free UK Shipping on all orders over £75

Founded in 1999, We are a Family Run Business that you can trust - Read our Reviews!

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simple to order

Simple to order, arrived as communicated and the product is exactly as advertised. Anyone who can do that deserves more custom. Thumbs up from me

3 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your 5* review and your nice words, we are so happy that you feel this way about you experience shopping with us, we hope to see you shopping with us again soon :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Great customer service ecperience

Great customer service experience

16 February 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are so happy to hear that you had a positive experience shopping with us, we hope to hear from you again soon!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Boss & Birkenstock Pool Sliders

Easy to order, fast dispatch & delivery, items as described. All good, many thanks.

31 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are happy to hear this and hope that you get lots of wear out of your new slides!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, and the caps I ordered for hy husband were lovely.
Thank you.😊

1 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are very happy to hear this :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Hoodie is great

Hoodie is great, Fits perfect and t-shirts are just great

1 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your email, we are so happy to hear this! We hope that you get lots of use out of your new items :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Product lovely

1 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are so happy that you had a positive experience with us, we hope to hear from you again soon :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Boots arrived promptly

Boots arrived promptly, ahead of estimate. Good communications too

31 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are so glad to hear that Royal Mail delivered this item before the estimated delivery date, we hope to hear from you again soon :)

Thank you.

The CHO Team

Rated 5 out of 5 stars

Excellent service

Quick delivery. Perfect item. Very pleased thank you!

1 April 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your 5* review, we are happy to hear this and hope that you get lots of use out of your new gilet!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Very efficient and on time

Very efficient and on time
Very 👍 good

31 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a review, we are so happy to hear your kind words!

Thank you,

The CHO Team

Rated 5 out of 5 stars

This was my first time purchasing from…

This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from Lacoste directly.
Ordering online with CHO was straightforward and delivery price was included. My parcel arrived promptly.
The Lacoste item was new and excellent quality as expected. I have previously bought this hoodie on another occasion from a major department store and I am very fussy regarding condition and quality of any item I purchase online.
I can honestly say that I will order from CHO again. I am a very satisfied customer.

31 March 2026
Rated 5 out of 5 stars

barbour coat was the best price by a…

barbour coat was the best price by a mile quick delivery

30 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your review, we are so happy to hear this. We have been a stockist of Barbour since 1999 when we first opened our doors and due to our great relationship with them we are able to pass along some amazing discounts to our customers. We are so happy that you were able to take advantage of this!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Coat arrived on time.cant praise them enough

30 March 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your lovely review, we are so happy to hear your feedback about your experience shopping with us, we hope that you consider shopping with us again soon :)

Thank you,

The CHO Team

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