A very pleasant and helpful company to deal with. We ordered a reconditioned lawnmower but they later phoned to say that they didn’t have any more so were sending us a new one for the same price. Very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not surprisingly with the evidence I had, I took to Small Claims Court, & today have received from HMPG a cheque for £1499.98 which includes Court & bailiff charges, my expenses & interest at 8%. I... See more
Cannot fault your product (petrol trimmer) does fantastic job and fab price with extra 10% off - excellent. But you really should look into your delivery drivers. Our parcel was left on the path... See more
Company replied
I wanted a simple and reliable mower, my last Mount field had lasted 20 years. This seemed to be the natural successor and Chipperfield could supply it at a very good price went elsewhere it was mostl... See more
Company details
Written by the company
Best Priced Lawn Mowers for Sale. We have Mountfield, Efco, Hayter and Maspot Lawn Mowers, Lawnflite, Moutfield Lawn Tractors on Sale. Free Next Day Delivery on All New Mowers.
Contact info
72 High Steet , AL2 1QN, St Albans, United Kingdom
- 01727 589053
- customercare@buyanddrop.co.uk
- chipperfield.co.uk
There website was easy to navigate and…
There website was easy to navigate and after placing my order it was delivered in a few days.
Excellent service.
15 July 2021
Reply from Chipperfield Garden Machinery
Dear Steven, Many thanks for your order and taking the time to lave us a review. Thanks for your feedback and we hope to see you again soon! Thanks Chipperfield
Reply from Chipperfield Garden Machinery
Dear Jonathan, thanks for your review and custom. We hope to see you again soon! Chipperfield Garden Machinery
Excellent in every way.
Excellent price. Free and very prompt delivery. Thoroughly recommended.
9 July 2021
Reply from Chipperfield Garden Machinery
Dear Dr Stratford, Many thanks for your review and custom. We hope to see you again soon! Chipperfield Garden Machinery
Good product but delivered by dumping…
Good product but delivered by dumping it in the garden
7 July 2021
Reply from Chipperfield Garden Machinery
Dear Andrew, thanks for your review and custom. We're sorry to hear about the courrier and we will look into this! We glad to hear everything is well with you order. Chipperfield Garden Machinery
Reply from Chipperfield Garden Machinery
Dear Pauline, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Terrible service mower was meant to be…
Terrible service mower was meant to be delivered in 2 days first got sent a broken one then next one took over a week to come, loafs of phone calls and messing me around would not use them again
2 July 2021
Reply from Chipperfield Garden Machinery
Dear Frankie, I'm sorry that it seems the courrier let you down. It seems we sent a replacement as quickly as possible and glad were able to resolve this. Many thanks Chipperfield Garden Machinery
SHOCKING CUSTOMER SERVICE
Shocking customer service. Made an order for a Mountfield HP46 mower for £209 and then got a call 3 days later telling me it was out of stock and they’d never be back in stock! That day the website price shot up £80 and stated they where in stock. When I pointed this out the lady told me they’d left it on so people could use it to compare models!!!! Why bother increasing the price and show in stock!! Got the feeling the price was wrong when I ordered it.
2 July 2021
Reply from Chipperfield Garden Machinery
Dear Chris, I'm sorry to hear this, Mountfield have had significant price increases recently and stock shortages- we try to keep our website as up to date as possible. With the recent frequent changes I'm sorry that on this occasion it seems stock wasn't reflected correctly. Chipperfield Garden Machinery
very fast and excellent product
24 June 2021
Reply from Chipperfield Garden Machinery
Dear Alan, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Appalling communication
Appalling communication - one week after paying over £1000 for a mower , they still couldn't tell us where it was - and according to the phone call they still can't tell us when it can be delivered, even though supposedly the courier has it , but cant track it as it's manually done! Would not recommend.
21 June 2021
Reply from Chipperfield Garden Machinery
Dear Denise, Many thanks for taking the time to leave a review. I'm sorry it seems we have let you down on communications, we have been very busy and I am very I am glad to see this was however resolved. Please do let us know if we can help in any other way. Many thanks Chipperfield Garden Machinery
Reply from Chipperfield Garden Machinery
Dear Ashif,, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
I can only give 1 star as goods still…
I can only give 1 star as goods still not delivered, and no response to my email regarding this
18 June 2021
Reply from Chipperfield Garden Machinery
Dear Geoffrey, Many thanks for the taking the time to leave us a review. We're sorry that there was an issue with stock for this product. We're truly sorry about this and for any inconvenience caused. It looks like we refunded this order, please do let us know if we can help in way. Many thanks Chipperfield Garden Machinery
The purchase process was fine no…
The purchase process was fine no problems whatsoever - I would have liked to see more detail on the delivery app regarding the expected time of delivery
16 June 2021
Reply from Chipperfield Garden Machinery
Dear Kenneth, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Mountfield instant repair.
Took my recently purchased mountfield in for a repair as the height adjustment had fallen apart. They took the mower away and it was fixed within 10 minutes. No paperwork, no invoice, no "we can't look at it for 8 weeks" as offered by another dealer. I was amazed, hence I'm bothering to write this review. Brilliant.
16 June 2021
Unprompted review
Reply from Chipperfield Garden Machinery
Dear Pauk, Many thanks for your review and Mountfield order - we hope to see you again soon. Chipperfield Garden Machinery
Great service,easy set up of lawnmower…
Great service,easy set up of lawnmower and really pleased with performance and cut
15 June 2021
Reply from Chipperfield Garden Machinery
Dear Maria, Many thanks for your review - it seems everything went well - but you left us one star- please do change it if you feel this is a mistake, it would mean a lot to us. Many thanks Chipperfield
very impressed with speed my order has…
very impressed with speed my order has been processed,
on day after ordering a very pleasant lady phoned to ask
if it would convenient to deliver the mower today, Friday.
It was agreed.
Received arranged phone call from Steve to say he would
be with me in about 3/4 hr. and he arrived around 2.15.
very nice chap, offloaded mower carefully explained the controls
showed me how it worked, let me try it out then garaged it for me.
in all would say he was with me about an hour, a pleasure to meet him.
11 June 2021
Reply from Chipperfield Garden Machinery
Dear Peter, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Reply from Chipperfield Garden Machinery
Dear Melvyn, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Poor customer service
My mower was delivered with parts missing. There was no explanation other than the delivery driver saying he would chase up the parts. Despite being in touch with “Customer Care” several times I still do not have the parts. I would have given no stars if that had been possible.
23 May 2021
Reply from Chipperfield Garden Machinery
Good afternoon
Im very sorry to hear this, can you advise what was missing? also do you have an order number so i can look into this for you?
Kind regards
Sally
Fast delivery and very courteous on the…
Fast delivery and very courteous on the telephone
20 May 2021
Reply from Chipperfield Garden Machinery
Dear James, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Awesome response and service from Neil…
Awesome response and service from Neil and Claudia - thank you.
Charlie (from Bushey Heath!)
12 May 2021
Unprompted review
Reply from Chipperfield Garden Machinery
Dear Charlie, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
Reply from Chipperfield Garden Machinery
Dear Paul, Many thanks for your review and order - we hope to see you again soon. Chipperfield Garden Machinery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.