Children's Beds Home Reviews 

So we bought a mattress from them which took Atleast 3-4 weeks to be delivered.

Upon delivery we found out it was the wrong mattress. Upon escalating this to the team we were told that it was a human error and we are going to get a refund. They scheduled to pick the incorrect mattress from our propert which was also collected within 2 working days. I reached out for the refund the following week and to my shock I was told that they won't give a refund unless the incorrect matters is collected

I am still to date trying to understand where in all this is a consumer fault. We paid for something which we never received and now won't get a refund until their incorrect mattress is collected which was collected last week.

Pathetic experience. Avoid if possible

Mixed bag of reviews below so I thought I’d share my experience… Ordered my son a new bed, didn’t pay attention to the fact the listing said 3 weeks, chased the company for an update after 2 weeks, I got an instant response on the same day! So I can’t complain at all… all I will say is pay attention to the listing before purchasing, these guys deliver Europe wide and so a lot of stock isn’t actually in the UK at time of ordering!
From my point of view, great customer service, great bed, my son loves it, that’s all that matters tbh!
Would use again!

The experiment at the shop was good but after sales service was far from good. Took a much longer time than stated for the bed to arrive in the UK from poland and customer service was condescending and not helpful, and hard to reach!

The shop has chosen to use a courier company that lies that delivery attempts have been made (i was at home waiting both time!)

I called the number more than 20 times and it’s never picked up. I emailed and thankfully got a response. However, the reply basically paraphase what I wrote about the failed delivery attempts and no card has been left. A screenshot was included but it repeats what I enquired in the email, after I have explained all the actions I have done. The customer service screenshot images from the courier company, as if I haven’t tried all the methods! (Again I have stated in my previous email)

. There’s no offer to contact the delivery company or to follow up, and was only directed to contact the parcelforce. They have done nothing and if I haven’t taken more drastic measures (including a few big notes at the main door and outside the house ) to the courier, i would have never received the bed

Quality is ok, but you can find similar ones from Etsy with way better customer service and delivery service . It might be little bit more expensive but definitely more efficient and stress-free. I’d highly suggest the company to look into their customer service, it’s not right to not address queries and completely disregard what I wrote in emails (a few emails)

Bought 2 beds which actually look nice. However, slats kept falling out on both beds and the smaller bed broke. By 6 months in, it was unusable and all our patching failed. Contacted company who said it was my fault, so no replacement. My fault that a bed for a 15month old broke? I couldn't comprehend it. Weren't the beds meant to carry heavier children as per their description? Bed lasted under 6 months with an under 2 year old child. Just poor quality but they won't admit it. Abysmal attitude.
Second bed in fairness is still OK apart from the slats, and it's now 8 months in.
I have beds that have lasted over 10 years, so wasn't really looking to buy a disposable bed this time. Unfortunately it appears I did. It's Ok until something goes wrong, then they refuse to take any responsibility.

Very happy with my bunk bed I ordered for my children's :) Bed came in good packaging and in very good quality. I paid £600 for the white bunk bed. Unfortunately one part of the bed was missing, but I just was enough to write an email and they sent me the missing part straight away. Thank you so much for the beautiful bed for my children's!!!!

Bed broke on assembly. No replacement offered. Insinuated I broke it. If you change your mind on something they charge you £80 to return it. Extortionate prices for the quality received. Disgusting service do not use this company!!

I rarely write reviews, but I have been so happy with my experience buying a bunk bed from this company that I had to give them the recognition they deserve! I experienced extremely good correspondence with customer service, and they addressed all of my concerns immediately. The bunk bed itself is very good quality and my 2 kids love it (and the color)! I also purchased mattresses with the bed, which are very comfortable and great quality as well. Add the free shipping from Poland to Denmark, and it was the cherry on top! I highly recommend a purchase from Children's Beds Home.

Haven't had single problem, they immediately send the mattress.

I wish I'd searched for reviews of this company before I ordered. They're absolutely abismal. Be sure to check facebook for more reviews. I suppose all might be fine until you have a problem. My problems started because the colour of the bunkbed looked very different to the photos on the website. The company argued with me that it looks different under different lighting conditions. Well duh, yes, everything does. I took my photos in daylight to show the true colour. The company argued by providing their own photos from bits of wood in their office under different coloured lights. They fail to realise that it's their responsibility to accurately describe the product, not mine. They ignored my requests to collect the product and issue a refund. If you want to return things yourself, they also make it almost impossible to do so with the various conditions they impose, including threatening you with the prospect of having to collect it yourself if it's damaged in transit on the way back to them. Which brings me to my final complaint... the bunkbeds were damaged in transit on their way to me, which is not surprising when you consider it takes 4 weeks to arrive from Poland and goes via multiple couriers. Now I'm waiting for replacement parts and they refuse to give me any kind of lead time. The company is simply not interested in good customer service, they take days to respond to emails, sometimes not responding at all, they have a bad attitude and want to avoid dealing with problems. It's been 7 weeks since I ordered and I'm still waiting. Do not use this company.

Amazing shop! Quick delivery, much quicker than expected. A front of a drawer was damaged. I wrote just one e-mail and they send a new one : )

The bed we bought (a bunk bed / Toby) the quality is excellent. My girls are over the moon!!!

Misleading information about location. Website shows as a Scottish company, yet package ships from Poland or Germany.
Received tracking number that was invalid for 5 days initially, also received two tracking numbers, one of which was an 'admin error'.
Package arrived opened, company not interested. Yet to attempt to build to see if there is any damage or parts missing - £20 for delivery, I'd expect better.