ChickenGuard Reviews 

Excellent service.
Our chicken guard motor stopped working, we sent it back (free postage) and they fixed it for free within a day! It was then posted straight back and is as good as new. The communication was quick and easy and I’m so glad we emailed and didn’t just go out and buy a new one.

Responsive and knowledgeable customer service, great product. We have used the Chickenguard automatic door openers for many years with great success. On our newest purchase, the motor was noisy. Customer service addressing this concern was excellent. They walked me through troubleshooting the issue and when not resolved, sent a new unit promptly, which works beautifully!

Our chickenguard had a problem with the display and I couldn't use it at all. We exchanged informations and photographs with the customer support service. It took only a few days until I received a new PCB Board, I can use again the chickenguard. I am very pleased with the service which has always been very helpful and quick ton answer when I had a problem.

Superb service. My 2nd chickenguard had a problem with the sensor but thanks to the wonderful people at chickenguard, the matter has been resolved quickly and efficiently. If only more businesses were as professional as Chickenguard. 10 out of 10 for customer service. I couldn’t be more pleased.

When buying my automated chicken door unit, I had many brands to choose from.
The Guarantee was a major factor 2nd to the price.
Chickenguard wasn’t the cheapest for sure. I’m glad I chose this device and this company.
I encountered a problem well after the expected guaranteed period, the problem was rectified for me straight away.
I can’t thank them enough for their attention and for rectifying the problem, my mornings are free again.

Kind Regards
David UK

Good product and AMAZING customer service

We’ve loved our Chicken Guard. We recently had an issue with it that I couldn’t sort at home, so they were super helpful.. arranged for a collection of the door, replaced the computer board and sent back very quickly. We’ve been very impressed with the high level of after care, aswell as the unit itself.

ChickenGuard Doors are great !! They withstand the extreme heat and cold of Texas. They are durable and dependable !! Great Product !!

I can't review the actual product yet because I still haven't received my order because there service is very bad:
14/01: ordered chickenguard all in one in grey
15/01: received mail than grey was out of stock but they could send a red one, but on their website only grey was avaible to order not red, so their website was not correct! I didn't want red so had to wait for the new stock (1 week they said)
27/01: more than a week had passed, still no door, so I had to mail again
27/01: received answer that there was a delay but the stock had arrived and would be sent within 24 hours
30/01 (when I write this review): still no door!!!

It's most unfortunate - and, these days rather uncomprehensible, as well - that you cannot regulate the sensitivity of the light sensor of the Chickenguard (pro). You can only (de)activate it, nothing more. Whereas I really would like e.g. to have a little bit less sensitivity so that the door closes about 5 minutes later than it does now.

Purchased a chicken guard pro kit solar after it was recommended by a friend. First unit wouldn’t power on. Second unit sometimes opens and closes on the sensor, sometimes doesn’t. When the door does open it doesn’t open fully despite numerous attempts to recalibrate. Chickenguard have always been quick to respond but refuse to replace a unit which is clearly not fit for purpose. Their response is that the unit won’t open in winter in Scotland as it’s too dark for the sensor to activate. And for issues with door calibration I need to have a chicken coop with a front at least 80cm high. I would NOT recommend this company under any circumstances.

Chicken Guard has excellent service and quality products. Our last Chicken door did not work properly and stopped working after two months. After that bad experience, we tried the Chicken Guard product. It has been very dependable. After a couple of years we had an issue and reached out to Chicken Guard service. They always respond quickly (within a day). I get to talk to a human and they solve the issue quickly. I am very pleased.

Bought the extreme unit some time ago, only fitted it 2 weeks ago and the motor has broken, it was professionally installed and was functioning as it should! After providing customer services with photos, videos and proof of purchase and a few hours jumping through hoops for them they offered me 20% off a new one when we had paid nearly £200 for the one that lasted 2 weeks! Not helpful and a waste of money! I will be trying the cheap Chinese ones now! I am looking for 5 units if anyone has a recommendation or a quality brand!

I ordered one of the Chickenguard doors and had a problem with the solar panel. This was immediately rectified with a replacement. Excellent service, would highly recommend.

Maribel replied to my request via email pretty much instantly. She identified my needs, kept me updated and dispatched the parts straight away. I have 4 all in one coops doors and wouldn't buy any other brand. The customer service is excellent and and a British quality product. Mike Buckley.

I asked technical question regarding solar voltage level and how it performs and I received very detailed answer.
Following is the response from Technical Support:
"
Thanks for your query.
Under usual conditions, when the batteries are being charge by the Solar Panel, the battery voltage will be anywhere from 4.8volts to 5.5volts. The Solar Panel will also read around 3 volts.
The Solar Panel/charging circuitry is designed to maximise the available power from the sun. When doing this, the circuitry pulls the available solar voltage down to 3v or there abouts to maximise the amount of available power. In other words, this is a normal solar voltage reading.
Please do not hesitate to contact us in case you may need any further assistance.
Kind regards,
"

Thanks again for your great support
Cheers

I had one of the older units which worked brilliantly for over five years. I upgraded to a newer model, but after only a few months it stopped working.

The build quality is poor, with weak parts and soldering, and the customer service has been unhelpful and frustrating to deal with throughout.

A real shame after such a good experience with the old unit. I cannot recommend the newer ones, there are much better options on the market now.

What a fantastic company and support team when so many others out there couldn't care less. The ChickenGuard door raiser and close kit is a great benefit for anyone thinking of keeping a few chickens. There are a number to choose from to fit your needs. All automated, so no longer heading out in a dressing gown to let out the chickens in early morning in summer and no need to go out in the cold of a winter evening to close the door when the hens are in. The Sensor setting allows the door to close depending on the amount of daylight it measures. If you have dozy hens, like me, who tend to want to remain outside after dusk you can lengthen the time the door remains open up to an hour after the sensor would close it.

Excellent product!
Makes looking after my pet chickens much easier. Setting the opening and closing time helps me keep them safe. Easy to set up and needed to change the battery only once in 5 years I’ve been using it. Highly recommend!

5*! would give 6 if I could. Love their products and customer service is second to none. I ordered a solar upgrade for my door opener which upon arrival did not work, so contacted them and they sent a whole new unit. Very impressed!