Chestertons Reviews 

3,033
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting specific individuals for their outstanding support. Many people appreciate the excellent service and customer support, noting efficient problem resolution and prompt communication. However, some customers also noted significant delays in maintenance issues and a lack of responsiveness from certain property managers. A few other people also felt that some staff exhibited unhelpful or arrogant attitudes, and in some cases, failed to properly manage situations or ignored concerns.

What people talk about most

Staff

Users consistently report positive interactions with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professionalism, care, and... See more

Customer service

Customers had positive experiences with customer service, often praising individuals for being helpful,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers expressing frustration over unreturned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure dealing with the team at Chestertons. Super responsive, helpful, and genuinely easy to work with. We had an issue with something at the property and they had a handyman out in good t... See more

Company replied

Rated 4 out of 5 stars

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consiste... See more

Company replied

Rated 5 out of 5 stars

I would like to personally thank Teddy Toklaty from the Wandsworth common branch. His professionalism and care were outstanding, while helping us finding a new home. Many thanks!

Company replied

Rated 5 out of 5 stars

We have a contract with Chestertons in Kew to manage an apartment we own and let out. We recommend them as managing agents and we are very satisfied with the help and advice we have received to date... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,033)

375 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality tenants fast

Chestertons have been very effective at letting my property, getting new tenants evrytime with virtually no delays. Ryan has been particularly effective and professional in property management.

13 January 2026
Unprompted review
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Reply from Chestertons

Thank you, AF! We're thrilled to hear about your positive experience with Ryan and our property management team. It's our goal to ensure a smooth letting process, and your feedback motivates us to keep up the great work! We appreciate your trust in us.

Rated 5 out of 5 stars

A throughly professional long-established company

Chestertons have always found me a tenant very quickly in the difficult short let market. They are an old established reliable company and I can thoroughly recommend them. Ryan Briggs, a property manager at Camden, has always been extremely helpful and efficient and I usually turn first to him with any problem.

12 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Barbara, for your fantastic review! We're thrilled to hear that our team, especially Ryan, has provided you with reliable service in a challenging market. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future!

Rated 5 out of 5 stars

Excellent service from Pa-Reis…

Excellent service from Pa-Reis McAllister

1 December 2025
Unprompted review
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Reply from Chestertons

Thank you, Maen! We're thrilled to hear you had an excellent experience with Pa-Reis. Our team strives to provide top-notch service, and your feedback means a lot to us!

Rated 3 out of 5 stars

Megan Lumb was great, more generally a bit up and down

Generally Megan Lumb in the team was great to deal with - responsive and very helpful with negotiating our tenancy. However it did feel like quite a change once we had an agreed offer - the referencing process, identity checks and getting the contract agreed was quite clunky and slow and needed persistent chasing from us and felt quite unprofessional at times. Overall however we have found a great flat and have made it through the admin eventually!

7 January 2026
Unprompted review
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Reply from Chestertons

Thank you for your feedback, Robbie. We're glad to hear that Megan provided great support during your tenancy negotiation. We apologise for the challenges you faced during the referencing process and appreciate your patience. Your experience is important to us, and we’ll work on improving our processes, your feedback has been shared and is appreciated. Enjoy your new flat!

Rated 5 out of 5 stars

Review for Risida Geeganage

This review is for my property manager Risida Geeganage who was so helpful during my tenancy. The apartment I rented had a few maintenance issues crop up during my stay that required extensive coordination on Risida’s part. She took on that burden and kept me apprised in the most timely ways. I was also undergoing medical treatment at that time, and I appreciated her compassion in scheduling appointments around my hospital visits. Risida excels in communication, the most important skill for a property manager.

16 May 2025
Unprompted review
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Reply from Chestertons

Thank you for sharing your experience, Deborah! We're thrilled to hear about Risida's exceptional support during your tenancy. Her dedication to communication and compassion truly makes a difference. We appreciate your feedback and wish you all the best!

Rated 5 out of 5 stars

Ann Dickson

Ann Dickson, our Property Manager, has been outstanding and incredibly supportive. She is always proactive, efficient, and consistently friendly. Whenever I encountered issues with the property, Ann responded quickly and worked diligently to resolve them. Her management has truly been exemplary. Happy new year.

14 November 2025
Unprompted review
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Reply from Chestertons

Thank you, Akudo! We’re thrilled to hear about your positive experience with Ann. Her dedication and support truly make a difference. Wishing you a wonderful new year!

Rated 3 out of 5 stars

We worked with Chestertons to rent a…

We worked with Chestertons to rent a flat. The flat was landlord managed, therefore they only worked with us during tenancy start and end period. For the paper work everything was okay. But there was a disagreement with the landlord while we are moving, they were not involved at all and mentioned that this is landlord managed property, they cannot be part of it.

2 January 2025
Unprompted review
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Reply from Chestertons

Thank you for your feedback, E.D. We appreciate your insights and understand the importance of effective communication throughout the rental process. We regret to hear of your frustration during your move that is being managed directly with your landlord. If you feel we can be of any support please do let us know.

Rated 5 out of 5 stars

Thank you!

My partner and I got the super professional advices and supports from Tsion Teswfay and Danielle Lisbon, with every prompt follow-up and responses during the holiday season. Thank you so much!

30 December 2025
Unprompted review
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Reply from Chestertons

Thank you, Celly! We're thrilled to hear that Tsion and Danielle provided you with exceptional support, especially during the holiday season. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

5-star service

My partner and I really appreciate the professional and prompt facilitation and support from Danielle Lisbon and Tsion Tesefay!

30 December 2025
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review! We're thrilled to hear that Danielle and Tsion provided you with exceptional service. Your appreciation means a lot to us, and we're here to help whenever you need!

Rated 5 out of 5 stars

Risida Geeganage Property Manager

Risida Geeganage has been an excellent Property Manager to work with at Chestertons. Risida addresses any problems promptly and clearly explains what the possible solutions are. Her attention to detail has been exceptional. Risida is a real asset to Chestertons.

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you for your fantastic feedback, Mr. A Turner! We're thrilled to hear about your positive experience with Risida. Her dedication and attention to detail truly make a difference, and we appreciate you recognizing her efforts. Your support means a lot to us!

Rated 5 out of 5 stars

Reliable

Years or reliability

28 December 2025
Unprompted review
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Reply from Chestertons

Thank you, Mrs. Martin! We’re thrilled to hear that you’ve found us to be reliable over the years. Your trust means a lot to us, and we’re here to continue providing you with excellent service.

Rated 5 out of 5 stars

Good Property Managment

Property Management has been excellent, with Risida as the property manager. Risida is always friendly, professional, and easy to communicate with. Responses are timely, and any questions or issues are handled quickly and efficiently. Overall, Risida’s responsive service and clear communication make the experience smooth and very positive.

1 April 2025
Unprompted review
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Reply from Chestertons

Thank you, Queenie! We’re thrilled to hear about your positive experience with Risida. Providing excellent service and clear communication is our priority, and we’re glad it made your property management experience smooth. Your feedback is greatly appreciated!

Rated 4 out of 5 stars

Chestertons have rented our property in Wimbledon

Chestertons have rented our property for the last 20-30years.But over the last 3-4 years the service has been far from satisfactory. In fact I was looking out to
change the agents when Risida Geeganage took over the management of the property. Since then the management has been excellent. I hope it remains so.

23 December 2025
Unprompted review
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Reply from Chestertons

Thank you for sharing your experience, Gnanam! We're glad to hear that Risida has made a positive impact on your property management. Your feedback is invaluable, and we’re committed to maintaining the high standards you expect. Here's to continued excellent service!

Rated 5 out of 5 stars

Great property management

Risida manages my apartments at Chestertons currently. She is incredibly efficient, friendly and brilliant at giving me advice on issues relating the property and the tenants. She’s clearly very capable and hope she will stay as the property manager for my apartments for a very long time.

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you, Irena! We're thrilled to hear about your positive experience with Risida. Her dedication and expertise truly shine through, and we appreciate your trust in her to manage your apartments. We're committed to providing excellent service for you and your tenants!

Rated 5 out of 5 stars

Great customer service

We have found the whole process of renting through Chestertons very easy. The customer service and follow ups from the property manager Risida Geeganage have made the whole process very easy and we look forward to working with her in 2026!

22 December 2025
Unprompted review
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Reply from Chestertons

Thanks for the wonderful feedback, Nick! We're thrilled to hear that you found the renting process easy and that Risida made such a positive impact. We look forward to assisting you again in 2026!

Rated 5 out of 5 stars

Excellent property Management

My experience this year with Chesterton's property management service for our property in Brentford has been excellent thanks to our account manager Risida Geeganage. She has at all times been proactive, reliable and solutions focussed. She has been a pleasure to work with and is a credit to Chesterton's.

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you, Lesley! We're thrilled to hear about your positive experience with Risida and our property management service. It's great to know she provided proactive and reliable support. We appreciate your feedback and look forward to continuing to assist you!

Rated 5 out of 5 stars

A TOP PROPERTY MANAGER

Risida Geeganage is the best !
In what is a very difficult business trying to please all people at all times Risida is a true professional with great caring and understanding of the wants and needs of both the tenant and myself as the property owner
She is a delightful lady to work with and i look forward to having my property's managed by her for many more years . Donald Reedman

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Donald! We're thrilled to hear about your positive experience with Risida. Her dedication to both tenants and property owners truly sets her apart. We appreciate your trust in us and look forward to continuing this partnership for years to come!

Rated 5 out of 5 stars

Risida Geeganage…

Our Property Manager Risida Geeganage has been excellent this year. She is proactive, efficient and unfailingly pleasant, and her judgement on how best to manage our property has been first class. Many thanks and we will definitely be staying with Chestertons in 2026. Merry Xmas

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you for the fantastic feedback, Rory! We're thrilled to hear about your positive experience with Risida. Your satisfaction means a lot to us, and we look forward to continuing to support you in 2026. Wishing you a Merry Christmas and a wonderful holiday season!

Rated 5 out of 5 stars

Good all round!

We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.

22 December 2025
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, J N! We're thrilled to hear that you had a smooth transition and that Risida and the team provided excellent support. Your satisfaction is our priority, and we’re here whenever you need us. Looking forward to assisting you in the future!

Rated 5 out of 5 stars

A reliable Company

I found Chestertons a very reliable firm. They are managing my property with high professionality in a difficult context. I would especially mention the skills of Ms Risida Geeganage who is taking care of her job with patience, kindness and effectiveness.

22 December 2025
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for your wonderful feedback, Luigi! We're thrilled to hear about your positive experience with us and Ms. Geeganage. Our team is committed to providing exceptional service, and it's great to know we're meeting your expectations. We appreciate your trust in us!

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