Even though the board I purchased was delayed, I was given the option of selecting another board close to what I wanted. But I eyes was set on the one I selected, so I had to cancel my order. The s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made my order on 12/13, it did not even ship until 12/23 which I had to do some digging to find out it even shipped, as I received no shipping confirmation email. It still has not arrived, the last... See more
I was in the process of designing and making wooden 4 and 3 player boards with thoughts of presenting them as gifts to friends that I enjoyed playing with. When just as my design was getting finalize... See more
As a Quebecer, I first shopped for this game in Ontario with a merchant who disappointed me before. I thought that Boston, because of its proximity to Montreal and especially for the heart ties and th... See more
Company details
Written by the company
An Emporium of Chess and Board Games
Contact info
United States
- chessnboards.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stop using USPS!
I am not happy you shipped my item via USPS - they absolutely suck! I still don’t have my item and it appears as if USPS lost it. USPS told me to wait another 10 days before they would agree the item was lost. This was supposed to be a Father’d Day gift for my dad but I’ll be retuning it as soon as I get it.
No customer service at all
I ordered a very nice chess set, but unfortunately when it arrived, one piece was broken.
I contacted them via their webpage and two emails, but never got a reply.
Stay away!
Beautiful experience and pieces
The Ohme pieces delivered were just as described. They are perfectly finished and proportioned, were carefully package, and speedily delivered. Two burlap drawstring bags for the pieces were included which i greatly appreciate. Ordering was easy and communication with Chessnboards was consistent and professional. It was a pleasure doing business with them.
Beautiful Checkers Board
The carrier experienced a delay in the shipment. However, I received my order and the checkers board is beautifully crafted. Randy took care of all issues. Thanks to him for his responses. A happy ending!
Fantastic customer service
Randy was extremely helpful and courteous. He took the time to walk me through the website to find exactly what we were looking for. Chess n boards, by far, had the most unique chess pieces out there. I'd definitely recommend them.
Salesman showed concern for the right…
Salesman showed concern for the right related product for the sale very helpful was not focused on price point just a happy customer and the right product
Great service…Thank You.
I ordered the blue and silver pieces
I ordered the blue and silver pieces. These are clearly not blue. The are a dark bronze. I got the blue because it matches my living room. The brown ones don’t go with anything in the room and are just simply not what I ordered.
I purchased the American Ruffian chess…
I purchased the American Ruffian chess pieces. I was amazed by the craftsmanship and the fact that you can't even tell there's any felt on the bottom of the pieces. This is one of those companies you need to keep your eye on when you are researching chess pieces.
Chessnboards offers unbeatable value for quality products
Chessnboards carries an absolutely amazing selection of high quality products at such fair prices - the value just cannot be matched anywhere else. On top top of that, their communication was fantastic and the shipment was super fast. Will certainly order from them again!
Missing king: found!
Instead of a complete set of pieces, there were 2 white queens and the white king was missing in the set I purchased as a Christmas gift. I received a quick emailed response from the company after I emailed them about this and they sent out a replacement king piece and even offered a partial refund for my inconvenience. My son-in-law was very pleased with the set overall.
Excellent craftsmanship
Easy to purchase, quick delivery and the board is beautiful. Excellent craftsmanship!
My chess piece purchase was for a gift
My chess piece purchase was for a gift. Your website and checkout process was very easy to use!. Thank you.
Love my new chess pieces
Love my new chess pieces. Excellent quality and heavy pieces. Fast delivery
Part of order missing
I ordered a chess set for Father’s Day. Paid for rush shipping. The chess pieces came, however, the board did not. When I called they guy said he would check on it and call me back. After no call back I emailed the support email and got a message saying there is no such email. Extremely disappointed and would not advise this company or whatever it is. For $250 I expect better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








