Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great company
I’ve been working with this company for over three years, and they’ve consistently been reliable, professional, and easy to work with. Their communication is excellent, and they always deliver high‑quality work on time. Highly recommended.
21 January 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your loyalty and wonderful feedback! We truly appreciate your trust over the past three years and are delighted to hear that our communication and service continue to meet your expectations.
Thank you.
Ryan
Pop up virus removal…
Quick reply and sorted solving virus before harmed pc.
14 January 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your review! I’m glad I could respond quickly and remove the virus before it caused any harm. Always here to help!
Thank you.
Ryan
Great customer service with our phone lines
My organisation has been using Chess for longer than I've worked here - I think we might be in our 4th year with them... Currently they manage over 100 phone contracts for us.
Everyone I've spoken to and worked with have been great, so helpful and can sort any problem we present to them :).
Currently my contact is Danielle - she's very quick to reply and when we speak (on email or on the phone) she's so friendly and a joy to work with.
Thanks for everything!
Many thanks,
Naomi
7 January 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danielle (Mobile Solutions Specialist)…
Danielle (Mobile Solutions Specialist) is so helpful. Whatever I ask of her she always does her best to accommodate or find solutions to what I've asked of her. She's a friendly member of the Chess team.
14 January 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Quick and efficient service as always!
13 January 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danille resolved two major issues for…
Danielle resolved two major issues for us, one on delivery and one on procurment, the service was exceptional and communications were frequent and very helpful. Well done Danielle, we will ask for you again next time !!
7 January 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Gareth and sim replacement
Gareth, my Chess contact, responded to my need for a sim replacement so fast: he helped me in minutes. Sorting and sending out a replacement. Supa fast. Great service. Thank you:)
7 January 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Gareth was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Ryan
Exceptional service
Andy Rushton has been exceptional in dealing with my issues and the switch of my air time provider
8 January 2026
Unprompted review
Reply from Chess
Good morning
Thank you for sharing your experience! We’re thrilled to hear that Andy provided exceptional support and made your switch seamless. We appreciate your trust and look forward to continuing to assist you
Thank you.
Ryan
Helpful Company
After a slightly tricky start, Gareth at ChessICT has been extremely helpful in getting our phone contracts into line.
8 January 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your feedback! We’re delighted to hear that Gareth was able to get everything sorted and provide the support you needed. We appreciate your patience and look forward to continuing to assist you.
Thank you
Ryan
Scented Stocks florist
I'm very unhappy with this company. I cancelled my account at the end of November. Services ceased on December 4th in which i paid my final bill. It's January 6th and i keep getting emails for different payments. I have signed no contract and the portal service is very unreliable. When I get in contact by telephone I feel like I am taking to a robot.
6 January 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and a member of our team will be in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Chess ITC
Chess ITC - Andy Rushton.
Great advice, support, options and solutions provided for our contract renewal.
24 December 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We’re thrilled to hear our advice and support made your contract renewal smooth and successful
Thank you.
Ryan
Verry Happy
Really happy with the service we received from Danielle @ Chess.
18 December 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback! We’re delighted to hear you had a great experience with Danielle. Your kind words mean a lot to us!
Thank you.
Ryan
Restored Faith
I had started to lose my faith in Chess, but after speaking with Georgia Lowe who actually took the time to understand my issue, and within an hour she had called me back and had it resolved. Georgia has solely restored my faith.
I wish there were more people like Georgia in this world :)
18 December 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for sharing your experience! We’re thrilled to hear that Georgia was able to provide the support you needed. We’ll make sure your kind words reach her—it means a lot!
Thank you.
Ryan
In thought I had a complicated problem!
In thought I had a complicated problem. I have a business contract for broadband services but due to retirement, I needed to swap this to a domestic contract. I foresaw problems but Chess made it perfectly easy and pain-free. Special shout-out to KerryAnne Farmer-Tomblin who provided excellent service and communication throughout.
16 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you for your kind words! We’re so pleased Kerryann made the process simple and stress-free for you. Your feedback means a lot to us!
Thank you.
Ryan
Danielle Cook has been great to work…
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, and makes everything feel straightforward. It’s reassuring knowing things are in good hands with Danielle.
16 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you for sharing this! We’re delighted to hear Danielle has made everything so easy and efficient for you. Your confidence in her support means a lot to us!
Thank you.
Ryan
Samsung tablet purchase
Excellent and extremely quick service from Gareth regarding the purchase of a Samsung Galaxy tablet and all the associated set requirements. The tablet was purchased for a team member who was able to be up and running without any issues in a very short period of time thanks to Gareth's help.
8 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re thrilled to hear Gareth provided such quick and excellent service, ensuring everything was set up smoothly. Your team member’s seamless experience means a lot to us!
Thank you.
Ryan
Fantastic service, as always
I contacted chess today ,to get another mobile contract ..fantastic service i spoke to one of the contacts (alvin) very professional and very quick ,all completed within 10 mins ,would highly recommend, ive used chess for over 6 years now ..never had an issue ✔️
12 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind words and for being a loyal customer for over 6 years! We’re thrilled to hear Alvin provided such quick and professional service. Your recommendation means a lot to us!
Thank you.
Ryan
Very Helpful
11 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you for your feedback! We’re glad to hear you found our service helpful.
Thank you.
Ryan
Gareth has been consistently helpful…
Gareth has been consistently helpful and professional for many years. He has always obtained great deals for all my businesses, and for my own contracts. Highly recommended.
11 December 2025
Unprompted review
Reply from Chess
Good morning
Thank you for your amazing feedback! We’re thrilled to hear Gareth has consistently provided great support and deals over the years. Your recommendation means a lot to us!
Thank you.
Ryan
Alvin was very knowledgeable and…
Alvin was very knowledgeable and helpful. He answered all my queries, quickly created a quote incorporating all our requirements!
19 November 2025
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re delighted to hear Alvin was able to assist you so efficiently and meet all your requirements
Thank you.
Ryan
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