Chessgammon Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and feel of the products, often noting their impressive craftsmanship and value for money. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected and well-packaged. Reviewers also commend the exceptional customer service, describing staff as polite, professional, and very helpful in resolving issues and providing product information. However, some customers also noted occasional issues, such as backgammon counters lacking expected heft or a product arriving without engraving and later than scheduled. A few other people also felt that some items were damaged in packaging or appeared cheaply made, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often highlighting the craftsmanship and attention to detail... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and great support... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

I really loved my chessboard and chess pieces. Excellent quality. Exactly how it looked and was described on the website. I always find it hard choosing online and not in person but this company and c... See more


Company details

  1. Game Store

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding service from beginning to…

Outstanding service from beginning to end. Any queries were answered in no time at all. The product (backgammon set) arrived very quickly and the quality is fantastic. I highly recommend this seller and will most certainly use them again. Many thanks

6 January 2025
Rated 5 out of 5 stars

Quality Product…

The Backgammon set arrived well packaged and in excellent condition. I am delighted with the quality, it is beautiful, and will be a lovely Christmas gift for my husband.
Great customer service experience and fast delivery too. Highly recommend.

30 November 2024
Unprompted review
Rated 4 out of 5 stars

The device I received had defects and…

The device I received had defects and whilst I am certain I asked for the engraving, it didn’t seem to have registered on the order.

Thankfully, the customer services have been very prompt in rectifying the problem

26 November 2024
Rated 4 out of 5 stars

Nice decoration, expensive

I've bought 2 backgammon sets in last few years, just bought 1 as a gift. They are a bit expensive and the playing pieces just plastic, but the playing boards are well decorated and we love how the dice can spin when we throw and the anticipation waiting for it to stop

18 November 2024
Rated 5 out of 5 stars

Excellent customer service

I purchased a chess set for my grandson 18 months ago but unfortunately he broke one of the pieces and my grandson was distraught as he thought his set was ruined. I contacted Chess Gammon and spoke with a gentleman to ask if I could purchase a replacement. He asked me to send an email with a picture if the piece. This morning I received a parcel with the exact piece inside and my grandson is so happy. Customer service has been exceptional and would recommend this company to anyone that wanted a quality chess set

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Bought it for my uncle as a bday…

Bought it for my uncle as a bday present.
The item exceeded my expectations. It's beautiful, it feels luxurious and is well made. My uncle will love it.
The seller is very helpful and communication was excellent 👏 👌

23 October 2024
Rated 5 out of 5 stars

Excellent Customer Service

The customer service department was excellent. I could only take delivery on a particular day and they did everything they could to make sure that happened. They were quick to communicate and very understanding.

22 October 2024
Unprompted review
Rated 3 out of 5 stars

Dice far too small

The board was fine but the Dice, 10mm, and the doubling cube ,15 mm, together with the shakers were all ridiculously small. Not at all in keeping with a 24"(600mm) board.

7 October 2024

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