Cherryjackpot Reviews 31

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I've been playing the Slots at Cherry Jackpot for several years now and I can tell you first hand that their Slots are as fair or even better than any land based casino you will go to. The payouts are... See more

Company replied

Rated 1 out of 5 stars

Worst Online Casino platform I've ever played! They will give you 40-70 free spins & your lucky to Win .50 throughout these spins! Just with this alone, I'll never spend my money on this platform. Its... See more

Company replied

Rated 5 out of 5 stars

My wired money came through fine on my bank checking account, and the fee charged by Cherry Jackpot was reasonable. The transaction took much longer than it should have because, for some reason,... See more

Company replied

Rated 5 out of 5 stars

What an experience. I recently switched to this casino a few weeks back and 'WOW' I'm glad I did. After playing a few times in a week, I hit a large win. I was congratulated by the staff, and moving... See more

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3.9

Great

TrustScore 4 out of 5

31 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Won Once - then never again

I'm not a big fan of RTG slots. I did win one time but never again. The rollover (40x )is too high compared to the other sites I play at. Although you have great coupons, if I never win, what good are they?

I don't understand how I can make so many deposits yet never win a dime.

20 January 2024
Unprompted review
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Reply from Cherryjackpot

Hi Jacqueline, thank you for your response, we appreciate all feed back good or bad as it helps us improve as a casino.

I have checked over the account and can see your RTP is at just over 95%.

I am sorry to hear that your recent gaming has brought along a win but I do hope you can turn this around soon.

We also have some free spins arriving tomorrow (31st Jan) so be sure to check those out and who knows they could be the winning spins!

Rated 4 out of 5 stars

Would recommend to àny who wish to try their luck!

The staff is attentive and helpful however payout times via BTC take longer than advertised if you request payout from Thursday to Sunday bearing in mind high volumes and staff operating hours. They are quick to resolve any issues and have always delivered on paying out winnings though they should incorporate the cost of network transfer fees into payouts so winning patrons do not incur said network fees from their total payouts. Overall good experience, payouts could be a little faster and smoother, staff is attentive, helpful and friendly, decent variety of games to choose from though alot of them are essentially the same game with minor alterations and the only negative really is the claim for RNG you will noticeably always win more frequently and in larger sums when using coupon codes and they come with absurd playthrough limits and conditions like limited betting sums that are affected by bet multipliers etc... would recommend this casino to anyone who plays regularly and wants to try their luck!

17 January 2024
Unprompted review
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Reply from Cherryjackpot

Hi William,

Thank you for you feedback, we really do appreciate it! I am sorry to hear about your Bitcoin pay out taking longer than advertised, sadly if your pay out requested was made on the Thursday then the weekend will add an extra 2 days to the total, due to the cashier team working Mon- Fri

We do advise that all pay out requests do take 3 business days to be approved once requested and the account has been verified .

Rated 1 out of 5 stars

$50415 not being paid by CheeryJackpt casino

USER : Pardan88
Unfortunately I'm not able to receive my big win from cherryjackpot casino for the past 4 months.
They asked me for extra documents, after my account was already verified, which include a video of myself which I sent them. On Aug 2nd 2023 they sent me an email that the 3rd party ( game provider) investigating my win but since then all they did is to close my account. I submitted a complaint at casinoguru and they reopened my account. Unfortunately, Im still not being paid my winnings

31 July 2023
Unprompted review
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Reply from Cherryjackpot

Hi Dani, thank you for your feedback, I am sorry to hear you had issues with your pay out - If you wish to provide your account username I will be more than happy to review the account and see what has happened here

Rated 1 out of 5 stars

Fun casino/ horrible payout process

Cherry Jackpot is a fun casino. You will do good on the slots. The only complaint is when it comes to payouts. They claim 48 hours for bitcoin, this is false. They claim two days for identity verification. This is also false. I’ve had to give everything but my left arm as verification and am told one night I’m verified, then the next morning I have more things to turn in. I’m pretty sure my ID, my credit card statements, my utility bill, and my tax return are more than ample, but was told it still needed to be verified but the cashier’s (that don’t work weekends). So my 48 hour payout will ultimately take 8 days. Like I said, the games are fun, just don’t expect to get your winnings in a timely fashion. I found it more satisfying to dump the money back into the games, and put my money into the casinos that actually have quick payouts.

21 September 2023
Unprompted review
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Reply from Cherryjackpot

Hi Andrew,

I hope you are well,

I am sorry to hear about your withdrawal experience with us.

The '48 hours' for Bitcoin is how long it will take to arrive in your wallet once sent, we do ask for up to 3 business days for funds to be approve once requested.

If you wish to comment your username I will be more than happy to check over the account and see why the verification took so long as we do advise 48 business hours for them to be approved

Rated 5 out of 5 stars

It is easy to get to and east to…

It is easy to get to and east to deposit. Only thing I don't like is that yall don't offer loyalty chips

7 June 2023
Unprompted review
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Reply from Cherryjackpot

Thank you for your kind words Casey! Don't forget we have a new game today and it's also week 2 of Freebie Friday tomorrow! Check your emails for some special offers!

Rated 5 out of 5 stars

I love the bonuses

I love the bonuses. I do have a problem with deposits. For some reason one of my cards won't work. I only have two cards I use so it does make depositing a bit difficult. But i do enjoy playing at your sites. Support staff are fabulous as well. Have a great day!

9 May 2023
Unprompted review
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Reply from Cherryjackpot

Thank you for your feedback Tamara! If you would like to reply with your username, I will be more than happy to take a look at your deposits and see if there are any noticeable issues we can fix!

Rated 5 out of 5 stars
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Reply from Cherryjackpot

Thank you for your kind words Lori! Don't forget we have a new game today and it's also week 2 of Freebie Friday tomorrow! Check your emails for some special offers!

Rated 5 out of 5 stars

Cherry Jackpot is fair and fun!

Cherry Jackpot has all the slots I enjoy playing...and...they actually pay you when you win!! It did not take weeks to receive my payout like other casinos, so that was nice. Also, everyone I've chatted with online or on the phone have been kind and helpful.

1 June 2023
Unprompted review
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Reply from Cherryjackpot

Thank you for your feedback Wendy!

Rated 3 out of 5 stars

There's never any loyalty bonuses or…

There's never any loyalty bonuses or anything really. You pay you get cash back . That's it. But the staff is nice.

10 June 2023
Unprompted review
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Reply from Cherryjackpot

Hi Jazmyn! Thank you for your feedback, We do have some free spins out today for our new game launch! Check your emails for a code for some free spins!

Rated 5 out of 5 stars

Your customer service is quick

Your customer service is quick, caring and friendly. The payout I received came quickly and effortlessly. Your bonuses are consistent and fair

11 June 2023
Unprompted review
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Reply from Cherryjackpot

Thank you for your feedback J! Massive congratulations on the win, hopefully the first of many

Rated 5 out of 5 stars

A good one!

Together with sharkroulette (single zero roulette) one of my favorite casinos to play!

hassle-free payouts, that's what for me is a major key criteria

19 September 2020
Unprompted review
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Reply from Cherryjackpot

Thank you for your kind words Dominique! Congratulations on your win!

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