Checkr Reviews 694

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 341 reviews, reviewers had a great experience with this company. Many customers found the platform to be user-friendly, making it easy to fill out information and navigate the system. The service is often described as quick, efficient, and convenient, with many appreciating the speed of background checks and the ability to access reports easily. People also highlighted the professionalism and accuracy of the service, recommending it for its reliability. However, some people were dissatisfied with the customer service, noting a lack of live support and issues with AI agents not providing helpful answers. There were also complaints about the website's functionality, including problems with uploading resumes, viewing reports, and general navigation difficulties. A few other people also felt that the service could be slow or lead to delays in employment due to issues with processing or understanding local laws.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform user-friendly, simple, and... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme dissatisfaction, calling it... See more

Customer service

Customers consistently note negative experiences with customer service, primarily due to the lack of live... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing satisfaction with helpful... See more

Website

Users describe ambiguous interactions with the website, with some finding it convenient and easy to use for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I attempted to upload a resume 2 different times and it failed both times - I have also attempted to view my background check on a previous employer inquiry and have yet to be able to see it. Not su... See more

Company replied

Rated 5 out of 5 stars

I had a very smooth experience with checkr.com⁠�. The background check process was quick, transparent, and easy to follow from start to finish. I appreciated the clear communication and regular statu... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with these guys. This site was very convenient, while being free to use and access all your reports, it gained a loyal customer outta me! 😁

Company replied


Company details

  1. Software Company
  2. Drug Testing Service

Information provided by various external sources

Checkr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers. Find out more about Checkr at www.checkr.com.


Contact info

3.8

Great

TrustScore 4 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The process was very fast

The process was very fast

16 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Great to hear, Orville. We're glad the process moved quickly for you. Thanks for taking the time to share.

Ethan, Checkr Support

Rated 5 out of 5 stars

They were fast and professional

They were fast and professional

16 April 2026
Unprompted review
Checkr logo

Reply from Checkr

Thanks, Claudia! Fast and professional is exactly what we like to hear. We appreciate you sharing.

Ethan, Checkr Support

Rated 5 out of 5 stars

I really enjoy this job because it…

I really enjoy this job because it offers a stable, long-term income and a flexible schedule.

16 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Love hearing that, Danny. We're glad the experience has been a good one for you. Thanks for taking the time to share!

Ethan, Checkr Support

Rated 5 out of 5 stars

Good goo good

Good goo good

16 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Thanks for the five stars, Miguel. We appreciate you taking the time to leave a review!

Ethan, Checkr Support

Rated 5 out of 5 stars

Fast and kept me informed on progress

Fast and kept me informed on progress

15 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad to hear it, Angelia. Keeping things moving and keeping you in the loop is exactly what we aim for. Thanks for taking the time to share!

Ethan, Checkr Support

Rated 5 out of 5 stars

Be careful

Getting food on time

15 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Thanks for the five stars, Keonya. We appreciate you taking the time to leave a review.

Ethan, Checkr Support

Rated 5 out of 5 stars

Uberr background check

I’m a driver my experience driver and I got experience with Amazon

15 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad to hear the process worked well for you, Mohamesalem. Thanks for sharing.

Tony, Checkr Support

Rated 1 out of 5 stars

This is the worst background company I…

This is the worst background company I have ever worked with as an individual getting a background check. There is no live support. All you get is AI agent and they will not let you speak to a person. There are a health center is nothing but muck. It doesn’t answer any questions. All it does is direct you to common questions. You may need to know I would not recommend anyone use this product or this service provider. They don’t even have a live corporate number to reach Sales.

15 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Hi Andrea, I hear you and I'm sorry you haven't been able to get a straight answer. I want to be your point of contact on this directly. I'm going to send you a private message through Trustpilot right now.

Tony, Checkr Support

Rated 5 out of 5 stars

I would like to keep my job seriously…

I would like to keep my job seriously and make things better and make sure that my family is happy with my job and I would like to be able to keep my service clean and healthy be able to do things right and make sure the company is happy with my service be nice with my costumes make sure that they are happy with my service and I will recommend all my friends to join DoorDash company and be part of the team and thanks for let me join DoorDash company

14 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Really glad to hear it, Francisco. Best of luck with DoorDash!

Tony, Checkr Support

Rated 5 out of 5 stars

Good

I have great experience with you

13 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Really glad the experience was a good one, Rekha. Thanks for sharing.

Tony, Checkr Support

Rated 5 out of 5 stars

Im just glad there is a report I can…

Im just glad there is a report I can see most reports don't let you see so I appreciate that

13 June 2026
Unprompted review
Checkr logo

Reply from Checkr

Really glad that visibility was helpful, Amelia. Thanks for sharing.

Tony, Checkr Support

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