The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Proceed with caution
I would strongly advise anyone considering booking through Cheap Fly Shop to proceed with caution.
I booked flights from London to Phuket for myself and my two children after being shown a very competitive fare. Payment was taken immediately, and I received what appeared to be a booking confirmation stating that my booking was confirmed.
However, after taking my money, I was contacted and informed that the flights could not apparently be ticketed at the advertised price. I was then asked to pay an additional £600 per person for alternative flights. This significantly increased the overall cost of the booking and made the original advertised fare seem misleading.
What concerns me most is that the company took payment before being able to confirm and issue the tickets and then suggested that my money could be held for several days while they attempted to source alternative flights.
In my experience, this felt like a bait-and-switch sales tactic: advertise an attractive fare, take payment, then come back requesting substantially more money because the original fare is no longer available.
I have requested either the flights that were advertised and sold to me or a full refund.
Based on my experience so far, I would not book with this company again and would recommend that travellers carefully verify that tickets have actually been issued and that airline booking references and e-ticket numbers have been provided before assuming a booking is secure.
Further to this they made it very difficult to refund the money I had paid and once I get the money I will send you the time frame.
I suggest some of the people that gave 5 stars should also have noted that they were sold tickets that did not exist and then these cowboys go out and then try and find those tickets.
They are playing a game with people's money and holiday time.
I ended up getting a refund but I have to say I felt their sales team were very uneducated and aggressive.
I don't think a company like this will be around long
3 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear James,
We are sorry that you feel this way and would like to clarify the circumstances surrounding your booking.
The fare selected at the time of booking was a highly discounted promotional fare that remained subject to availability until ticket issuance. Unfortunately, when ticketing was attempted, the inventory associated with that fare was no longer available. In such situations, the only options available are the next available fare or alternative flight options offered by the airline or supplier. These options were presented purely for your consideration and were never mandatory.
We also wish to clarify that no funds were retained by our agency. Following your request to cancel, the booking was cancelled and the pre-authorized transaction was voided on the same day. This was not a refund process, as the payment had never been accepted, captured or settled. A voided pre-authorization simply releases the pending funds back through your bank's normal processing cycle.
We respectfully reject any suggestion of misleading practices. Throughout the process, we communicated the status of the booking, the available options, and the payment reversal.
We regret that we were unable to secure the original promotional fare and wish you the very best with your future travel plans.
Best regards,
Customer Support Department
Thanks for the service
I had an excellent experience booking my flight. The process was simple, fast, and easy to navigate. The customer service team was professional, friendly, and very helpful in answering my questions and ensuring everything was arranged smoothly. They provided clear information about flight options, pricing, and travel requirements, making the entire booking experience stress-free. I highly recommend their service to anyone looking for a reliable and efficient way to book flights. Thank you for the outstanding customer support!
3 June 2026
Reply from Cheapflyshop UK
Dear Farzana,
Thank you for your wonderful review!
We are delighted to hear that you had an excellent booking experience and found the process simple, fast, and stress-free. It's especially rewarding to know that our customer service team was able to provide clear information, answer your questions, and assist you throughout the process.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our service and support.
Thank you for choosing Cheapflyshop. We look forward to assisting you with your future travel plans.
Best regards,
Customer Support Department
My experience was very good
My experience was very good . Amy was an excellent to help me throught a very good price ticket.
2 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Walaa,
Thank you for your wonderful feedback. We are delighted to hear that you had a very good experience with our service.
It is great to know that Amy provided excellent assistance and helped you secure a great-value ticket. Your kind words and appreciation will certainly be shared with her.
We truly value your support and look forward to assisting you again with your future travel plans.
Kind regards,
Customer Support Department
Amy attended to be very nicely
Amy attended to be very nicely. Great service
2 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Amaka,
Thank you for your valuable feedback. We are delighted to hear that Amy assisted you in a friendly and professional manner and that you were pleased with the service provided.
Your kind words and appreciation will certainly be shared with Amy. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Communication was on point and…
Communication was on point and detailed. Justin was professional with a friendly tone.
2 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Olukemi,
Thank you for your wonderful feedback. We are delighted to hear that the communication was clear, detailed, and helpful throughout your experience.
We are especially pleased to know that Justin provided professional service while maintaining a friendly and approachable manner. Your kind words and appreciation will certainly be shared with him.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
⭐⭐⭐⭐⭐ Outstanding Help from Crystal
⭐⭐⭐⭐⭐ Outstanding Help from Crystal
I would like to thank Kristen for her excellent support with my flight booking. She was very helpful, professional, and patient throughout the process. She answered all my questions and made the booking experience smooth and hassle-free. Her customer service was exceptional, and I truly appreciate the effort she put into helping me.
Thank you, Crystal, for your outstanding assistance. Highly recommended! ✈️🌟
28 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Crystal provided you with excellent support throughout your flight booking process.
It is great to know that she was helpful, professional, and patient while assisting you, and that she was able to answer all your questions and make the booking experience smooth and hassle-free. Your kind words regarding her exceptional customer service are truly appreciated and will certainly be shared with her.
Thank you for your recommendation and for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Do not buy anything from these people
Do not buy anything from these people, I bought a ticket but never got it, I’ve contacted them several times but each time I get different reasons as to why I still haven’t received my ticket……I still haven’t got my money back or my ticket!!!
I am now reporting them for fraud
As your now trying to say I do not exist ive spoke to mark since my review, manager, Kai, Scott ref cfs96812
1 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shirley,
We are sorry to read your review and understand your frustration.
However, after reviewing our records, we have been unable to locate any booking associated with the name and information provided in your review. Without a booking reference or additional details, we are unfortunately unable to verify the circumstances described.
We would also like to clarify that Cheapflyshop does not retain customer funds for unconfirmed reservations. Where a booking cannot be ticketed, any pre-authorized transaction is cancelled/voided from our side and the release of funds is then handled by the customer's bank in accordance with their processing timelines.
We take allegations of fraud very seriously and are confident that a review of the actual booking record will clarify the situation. We therefore kindly invite you to contact our Customer Support Team directly at support@cheapflyshop.com with your booking reference, passenger name, and any relevant correspondence so that we can investigate the matter thoroughly and assist you appropriately.
We remain committed to resolving any genuine customer concerns through direct communication.
Best regards,
Customer Support Department
Had a good service from Rose,she saved…
Had a good service from Rose,she saved me time on boarding, l would recommend her anytime of day she is patient and kind💯
1 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Rangarirai,
Thank you for your wonderful feedback. We are delighted to hear that Rose provided you with excellent service and was able to save you time during your boarding process.
It is especially rewarding to know that you found her patient, kind, and helpful. Your recommendation and kind words will certainly be shared with Rose, who will be pleased to know that her efforts made a positive difference to your travel experience.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
I booked my flight with Cheapflyshop…
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
1 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Anna,
Thank you for your valuable feedback. We are delighted to hear that your booking experience with Cheapflyshop was smooth and that you received your confirmation promptly.
We are also pleased to know that you were kept informed of any updates to your reservation and that our staff were helpful throughout the process.
Your support and kind words are greatly appreciated. We look forward to assisting you with your future travel plans.
Kind regards,
Customer Support Department
Justin offered toptier serviceI highly…
Justin offered toptier serviceI highly recommend and applaud him.
Kiddos Justin!
1 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Trisha,
Thank you for your wonderful feedback. We are delighted to hear that Justin provided top-tier service and made such a positive impression.
Your kind words, recommendation, and appreciation will certainly be shared with Justin. Recognition like this motivates our team to continue delivering exceptional customer service.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
david was great on the phone helped…
david was great on the phone helped with my booking process thankyou....
31 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Brian,
Thank you for your valuable feedback. We are delighted to hear that David was able to assist you with your booking process and provided excellent support over the phone.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Excellent service and very pleased
Excellent service and very pleased
Advisor forms were easy to use. Information was provided at each step of the process keeping me well informed. Changes were made quicker than expected.
Overall very satisfied.
31 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ajith,
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the service provided.
It is great to know that the process was easy to follow, that you were kept informed at every stage, and that the requested changes were completed more quickly than expected. Customer satisfaction is our top priority, and we are pleased that we were able to meet your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
It’s was good
It’s was good. The agent was helpful and very patient with me.
31 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Maguy,
Thank you for your feedback. We are delighted to hear that you had a positive experience with our service.
It is wonderful to know that our agent was helpful and patient while assisting you. Your kind words are greatly appreciated and will be shared with the team.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Amy was excellent over the phone with…
Amy was excellent over the phone with me very patient good experience communicating
30 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Kineh,
Thank you for your wonderful feedback. We are delighted to hear that Amy provided excellent service and that you had a positive experience communicating with her.
It is great to know that she was patient, professional, and able to assist you effectively over the phone. Your kind words and appreciation will certainly be shared with Amy.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
I think the guy who went above and…
I think the guy who went above and beyond today, was a great credit to your company.
They got my booking changed very efficiently.
30 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear David,
Thank you for your valuable feedback. We are delighted to hear that our team member went above and beyond to assist you and that your booking change was handled efficiently.
Your kind words are greatly appreciated and will be shared with the team. Feedback like yours motivates us to continue delivering the highest level of customer service.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Otchere,
Thank you for your feedback. We are delighted to hear that you were pleased with the assistance provided.
It is wonderful to know that our team member delivered excellent service and made your experience a positive one. Your kind words are greatly appreciated and will be shared with the team.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Amy was very hélpful with everything i…
Amy was very hélpful with everything i am really happy with her thank you
30 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jozef,
Thank you for your wonderful feedback. We are delighted to hear that Amy was very helpful and that you were happy with the assistance she provided.
Your kind words and appreciation will certainly be shared with Amy. Feedback like yours motivates our team to continue delivering excellent customer service.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Trapped into a missguided flight price
Trapped into a missguided flight price. Disgusting company.
30 May 2026
Reply from Cheapflyshop UK
Dear Michael,
Thank you for your feedback.
We are genuinely sorry to hear that you were dissatisfied with your experience. However, after reviewing your case, we understand that one of our travel experts, Brock, had already investigated the matter, communicated the relevant details of the booking with you, and provided a travel credit voucher as a goodwill gesture in an effort to reach an amicable resolution.
We would also like to clarify that airline fares are dynamic and subject to real-time availability, fare rules, booking class inventory, airline-imposed restrictions, and ticketing conditions. In some instances, fluctuation may arise between initially displayed fares and fares available at the time of ticket issuance, particularly where promotional or limited-inventory fares are involved.
Our records indicate that we made every reasonable effort to address your concerns and provide a resolution. Nevertheless, if you believe there are any outstanding issues that have not yet been addressed, we would encourage you to contact our Customer Support Team directly at support@cheapflyshop.com. This allows us to review the matter in detail and determine whether any further assistance can be provided.
We remain committed to resolving customer concerns through direct communication and will be happy to review your case again if necessary.
Best regards,
Customer Support Department
Justin have been very helpful in the…
Justin have been very helpful in the process of my check in as I was having issues with my app and boarding pass. Definitely knows how to handle customers.
30 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Justin was able to assist you with your check-in process and help resolve the issues you were experiencing with your app and boarding pass.
It is great to know that his professionalism and customer service made a positive difference to your experience. Your kind words and appreciation will certainly be shared with Justin.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Fantastic service
Fantastic service from BROCK
Very professional and polite
Thank you
30 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Brock provided you with fantastic service.
It is great to know that you found him professional, polite, and helpful throughout your experience. Your kind words and appreciation will certainly be shared with Brock.
Thank you for choosing our services. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
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