Cheapflights Reviews 450

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Cheapflights.co.za is a SCAM. I tried to book a flight through them today and R10k was taken from my credit card by Bravofly. The bank won’t refund me as they say I gave my card details so it is not f... See more

Rated 1 out of 5 stars

Beware, after accepting my booking and payment, they simply cancelled a few days later. Their excuse was that their was an error in the booking, hence they cancelled the booking. In their email they... See more

Company replied

Rated 1 out of 5 stars

I received an email with prices and did a booking for the R592 from Cape Town to East London. When I reached the last page to do the payment the final price was R2100 (and I did check not to choose an... See more

Company replied

Rated 1 out of 5 stars

Scam scam scam!!!! Please don't use cheap flights! They advertise flights from agencies who are scammers. They took R25 000 of mine and I haven't gotten it back, they said I'd recieve a refun... See more

Company details

  1. Travel & Vacation

Written by the company

Currently Cheapflights is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.Cheapflights.co.za/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at Cheapflights is to help people experience the world by creating their favourite travel tools. With every query, Cheapflights searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

450 reviews

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Rated 1 out of 5 stars

Cheapflights.co.za is a SCAM

Cheapflights.co.za is a SCAM. I tried to book a flight through them today and R10k was taken from my credit card by Bravofly. The bank won’t refund me as they say I gave my card details so it is not fraud. This is totally unacceptable

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam!!!!

Scam scam scam!!!!

Please don't use cheap flights!
They advertise flights from agencies who are scammers. They took R25 000 of mine and I haven't gotten it back, they said I'd recieve a refund however I am yet to recieve it.
When I contacted cheapflights to ask them if the flights they advertise if it's from reputable agencies and they said yes.
However my money is gone.
And they don't care, even though it's their website that THEY advertise scammers on so they just ad bad as the actual scammer.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

I have forwarded requests for almost 2…

I have forwarded requests for almost 2 months and never got any response--I posted them once a week for 2 months

5 October 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello,

Thanks for leaving us a review.

We do our best to reply to our users within a short period of time.

Please provide more detail at: https://www.Cheapflights.co.za/support and we'll look into your report further.

Best,

William
Team Cf

Rated 2 out of 5 stars

One of my bags got lost in transit

27 September 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

I would suggest you reach out directly to the Airline you were flying with for further assistance regarding this situation.

More questions about Cheapflights? >> https://www.Cheapflights.co.za/support

Best,

Robert
Team Cf

Rated 4 out of 5 stars

The interface of the site is good

The interface of the site is good. I would have liked, however, to be able to see alternative suggestions a day or two at either side to be able to choose between dates where flights might have been cheaper.

26 September 2019
Unprompted review
Rated 1 out of 5 stars

I went to pick and pay Langebaan at…

I went to pick and pay Langebaan at Saldanha bay, Cape town on the 20th of Sep 2019 at 17H39 to pay for my flight, 2 cashiers tried everything they knew or can to assist me to pay for my online booked flight ticket but the system kept on saying invalid reference

21 September 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Selamolela,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

It seems that you had a bad experience with one of our partners.

Cheapflights does not have insight into your booking details. You'll need to keep working with the company servicing your booking for further assistance.

If you have further concerns/questions, feel free to reach out to our support team at:

https://www.Cheapflights.co.za/support

Best,

Robert
Team Cf

Rated 1 out of 5 stars

False advertising

Because you promise cheap flights on all the adverts... just to be disappointed EVERY SINGLE TIME!!! I have NEVER gotten a cheap flight EVER!

3 September 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Chrisna Els,

Thanks for leaving us a review and for using Cheapflights.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison website dedicated to bringing you the best deals. Once you have found what you are looking for we direct you to the relevant company to make your booking.

We do our best to show you as many booking options as possible that are currently available.

You can create a price alert for the itinerary you are searching. To do so, please visit this page: https://www.Cheapflights.co.za/profile/notifications

More questions about Cheapflights? >> https://www.Cheapflights.co.za/support

Our support team are always glad to help.

Best,

Robert
Team Cf

Rated 5 out of 5 stars

Excellent service

Excellent service . As a professional time is the essence for me . Website is quick , efficient and I obtain my intended results in the shortest time possible . Bon Voyage !

2 September 2019
Unprompted review

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