Joseph Cheaney & SonsReviews 

1,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and stylish designs. Many also highlight the excellent service, with staff often going above and beyond to assist, including efficient delivery and smooth exchange processes. However, some customers experienced issues with product sizing, finding shoes too tight or narrow despite advice to buy to size. A few other people also felt that delivery services from third-party carriers were unreliable, and some reported dissatisfaction with the refurbishment service, citing delays and changes in product appearance. There were also isolated complaints about product defects and negative interactions with customer service regarding product issues.

What people talk about most

Product

People report positive experiences with the product, often praising the craftsmanship, quality, and comfort... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptional craftsmanship and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the prompt and quick delivery of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more

Rated 5 out of 5 stars

Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more

Rated 5 out of 5 stars

Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more

Rated 5 out of 5 stars

I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more


Company details

  1. Shoe Factory
  2. Boot Store
  3. Shoe Repair Shop
  4. Shoe Store
  5. Footwear Wholesaler
  6. Tuxedo Shop

Written by the company

At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,395)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery was within 36 hours of…

Delivery was within 36 hours of ordering. Correct item supplied. Delivery was by DPD so delivery slot was accurate and more importantly notified reasonably far in advance unlike Evri who tell you the parcel is arriving a few minutes after the start of the delivery window. Slightly disappointing that they now charge you for delivery unless you spend over £300.

24 June 2025
Rated 5 out of 5 stars

You need never buy any other shoe

Once you have a last that fits from Cheaney’s great range there is no need for bespoke shoes. The quality of shoes from loafers, Chelsea/chukka boots and deck shoes, is unsurpassed.

When it comes to Oxfords, Brogues and Derby’s the range is sufficient for every occasion and you will never regret buying these shoes as they will last superbly well and in the event that you need to have them refurbished for a fraction of the cost of a new pair the factory will take them in and send your shoes back as good as New.

18 June 2025
Rated 2 out of 5 stars

Disappointed

Disappointed. Chelsea boots less than 2 years old, both soles now with serious holes and the upper coming away from the sole. Irreparable according to assistant in the Jermyn Street store. I have Ferragamos that are 8 years old and still going strong. At this price point Cheaneys haven't been good enough.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to John

Want to give a huge shout out to John Pugh for assisting me with purchasing a fantastic pair of boots that had recently been discontinued. John was quick to respond to my queries and provided me a great discount on the boots, which I've barely taken off in the last month. I've purchased from some of the other UK Heritage brands before and these are definitely a cut above, even if they were not, the fantastic service has earned a returning customer.

If I could give 6 stars I would.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Cheaney shoes

The shoes are brilliant and arrived quickly. I am so glad to be able to buy a quality product made in England.

2 June 2025
Rated 5 out of 5 stars

Cheaney Lifer

Hello Cheaney Team,

I have been a customer with you for the past decade.

My latest purchase was from the Cambridge store and was with you for repairs. I have just received the pair back and I am so happy with the work. I had also sent in a request to have it resolved with Dainite and you have done so.

I am pleased every time with the level of work you carry out and of course when I buy new shoes. It is a testament to your work that I have kept 3 of my 4 shoe purchases and the accessories as well. I might be a Cheaney lifer without knowing it.

Thank you very much.

19 May 2025
Unprompted review

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