Joseph Cheaney & SonsReviews 

1,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and stylish designs. Many also highlight the excellent service, with staff often going above and beyond to assist, including efficient delivery and smooth exchange processes. However, some customers experienced issues with product sizing, finding shoes too tight or narrow despite advice to buy to size. A few other people also felt that delivery services from third-party carriers were unreliable, and some reported dissatisfaction with the refurbishment service, citing delays and changes in product appearance. There were also isolated complaints about product defects and negative interactions with customer service regarding product issues.

What people talk about most

Product

People report positive experiences with the product, often praising the craftsmanship, quality, and comfort... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptional craftsmanship and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the prompt and quick delivery of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more

Rated 5 out of 5 stars

Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more

Rated 5 out of 5 stars

Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more

Rated 5 out of 5 stars

I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more


Company details

  1. Shoe Factory
  2. Boot Store
  3. Shoe Repair Shop
  4. Shoe Store
  5. Footwear Wholesaler
  6. Tuxedo Shop

Written by the company

At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,395)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality and design

Repeat customer. Cheaney offer high quality English made boots and shoes. They are pricey because they are well made with high end materials although there are sale offers from time to time. There are always new designs offering a different twist on traditional footwear.

26 June 2025
Rated 5 out of 5 stars

My boots were amazing quality

My boots were amazing quality , and even better were in the sale . Unfortunately the driving shoes were too small, I phoned up to ask advice about sizing and was told to buy to size, regretfully they were too small.

24 June 2025
Rated 5 out of 5 stars

A very satisfied customer.

Excellent service, assistance and advice given by the 2 staff in your Edinburgh store. They did everything that they said they would do and well within the timescales that they indicated. They also had a thorough knowledge of the product that they were selling. A trustworthy and excellent service giving a superb and stylish product. Delighted by every aspect of my first ever dealings with Joseph Cheyneys - thank you!

27 June 2025
Rated 5 out of 5 stars

No nonsense

No nonsense, seamless order processing -product accurately described size and fit perfect- and above all quality of shoes could not be surpassed!
Long live British craftsmanship.

26 June 2025

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