Charli Reviews 157

Outstanding service from start to finish. Ordered a blouse which was too big so organised an exchange with them. Fast service! I’ll definitely be back shopping!

My dress to ages to arrive and when it did I was very disappointed the material was very poor quality as was the belt
I wrote a review on there site twice both have been removed and they aren’t replying to my emails asking for a refund

The quality of the fabric is very disappointing. It is stiff & scratchy; I thought it would be fluid & soft.
Returning & genuinely disappointed as I have bought quite a few items from Charli.

In response to your reply- my name is not Tracey- the set was the Stella khaki and I have your email reply - there has been no reply to my last email. This is a fair and honest review about a product I liked but was not fit for purpose after wearing once. I’m not sure saying my review is fake is the right way to deal with this.

Outfit was lovely - was one size and I’m about a 12/14
the trousers in the set were very loose not tight
Wore once and fabric ripped away from the seam. I was only sitting. So no way could have been over stretched. Sent a lovely email explaining and suggesting was a fault. Email back saying won’t refund or return as nothing wrong when left warehouse. Now not replying to emails- outfit was £90 should have been made better. I pay more for clothes to last. I will now start a repay through my credit card as not fit for purpose. Would not use again communication is dreadful and such a shame as the item was really nice otherwise.

Very poor. Sizing could not be more off....I'm a size 10 and the L would not where near fit.
Cheap, rough material too....don't bother, also will not return or exchange....nervous again

The clothes arrived swiftly. Great quality and Made in Italy for a change! Not so far to travel. Can’t wait for warmer weather!

I placed an order on Friday and paid next day delivery via UPS at the highly inflated price of £9.99. Did not realise they don’t deliver on a Saturday/sunday (surely highly unusual these days?!!) would not have placed order had I realised. Item not received till Monday. Would not order again.

I would like to share an experience I had with Charli. Due to a medical situation requiring a hospital stay, I was unable to return items within their 15-day return policy. However, I could have returned them within 28 days, which is standard for many clothing companies and boutiques. I escalated the issue to the founder, seeking a compassionate response and flexibility for an exchange instead of a refund. Regrettably, I was treated in an unsympathetic manner, which was unexpected from a boutique I believed valued empathy. While I understand the company may cite its returns policy, I was seeking kindness. I am now left with £600 worth of items I cannot use and will not buy from this company again—a shame, as a well known celebrity had endorsed this company, which I have since informed them about.

Really poor quality products for the price.
Cost me £16.00 to return a £40.00 item.
Deliberately make it hard to return which is terrible for consumer satisfaction.
Will never order again.

Product is exactly as expected and as shown on the image. Beautiful material, very stylish, elegant and simple ( with perfect detailing).

Arrived within 2 days of ordering which was wonderful!

Sizing is crazy! I bought a one-size cardigan and as a UK Size 10 (8-10 in some brands) I wrongly expected that it would fit but it was so small and clung in all the wrong places. It looked lovely in the bag but sadly not on me.

I bought a jumper that cost approx £70 in one size and it is humungous but also, the quality is extremely poor. I have emailed for a resolution (refund or discount as I have worn it) over the last few months with no response or acknowledgement from customer service. The jumper is so bobbly and just looks like a cheap jumper from primark after one wash. Not worth the cost at all

Unfortunately I have had an absolutely terrible experience purchasing from Charli. I will unfortunately never be shopping from here again and urge others not too.
I was gifted a jumper for Christmas and the zip is faulty. I have kept all the labels on the jumper and Charli are refusing to refund me- so I therefore suggested an exchange, still refused.
I have never experienced such poor customer satisfaction levels! The item is faulty!

I ordered the Kera dress in darkest espresso and the Iris satin dress in espresso. This was my first order with Charli. My order was dispatched quickly, it was well packaged and both the items are absolutely beautiful and fit well. I can’t wait to wear this outfit and I probably will order both in another colour soon. My only regret is that I was offered 10% off my first order; I thought I had both items in the basket but when I checked out I realised I had only ordered the Kiera dress so immediately ordered the Iris dress. My fault but missed out on the 10% and paid two lots of delivery charges even though it arrived in the same package.

Charli London's attitude to it's customers is sheer contempt, this is the most dire customer service.
It's shocking how dismissive and rude this company is.
Their products are definitely over priced and very hit and miss in terms of quality. The customer service department definitely has zero regard for the law or customer satisfaction in receipt of said below par quality articles.
OVERPRICED
HIT AND MISS QUALITY
ZERO CUSTOMER SERVICE
AVOID

Beautiful and elegant knitted set, I ordered the micha trousers in smoke, coral sweater in smoke and coral wrap scarf in smoke and the Jessica sweater in off white. I cannot wait to wear them at Christmas... Everything I buy from Charli is so 😍 lovely and comfortable, I get many compliments ❤️

very happy with my new order, already placed my second order can't wait till the next big sales

Love it
Do beautiful and soft 🤎

The item looked exactly like the photo in colour and texture. The delivery was fast and the item packaged well. What’s not to like??

Fabulous fabulous fabulous!!!
First order arrived fell in love and bot only will I be ordering many more pieces, my daughter has also fallen in love with many items, great service easy order quick delivery, replies to questions almost straight away. Highly recommend 🥂🌷