Charles Bentley Reviews 

11,214
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers had a great experience with this company. Many customers frequently mention that the various garden furniture and products are exceptionally well-made, sturdy, and offer truly great value for money. People also love how straightforward it is to assemble their purchases, noting that shipments usually arrive quickly and feature very secure protective packaging. However, some customers also noted very frustrating issues concerning delayed shipping schedules, missing parts, or heavy products arriving damaged upon delivery. A few reviewers experienced unhelpful communication and poor support when attempting to resolve these specific transport problems with the customer service team.

What people talk about most

Product

Consumers find product satisfaction to be high, with reviewers frequently praising the excellent quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers praise prompt... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting sturdy construction, excellent... See more

Order

Customers had mixed experiences with order processes, as many reviewers praised the simple website... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought two beautiful blue directors chairs, very pleased with how they look. They arrived promptly and were easy to assemble. I would have given 5 stars except I find the chairs are a bit too high f... See more

Company replied

Rated 4 out of 5 stars

Would have liked more information at the ordering stage. ie a statement saying "will contact you on the delivery date" because when i knew it was loaded on the van it was being delivered that d... See more

Company replied

Rated 4 out of 5 stars

The service from Charles Bentley was great. The only problem was the delivery, came as single handed delivery and asked if someone could help him, really unprofessional as had to get my arthritic daug... See more

Company replied

Rated 5 out of 5 stars

We had been looking for sometime for the right bistro set. The Charles Bently 4 seater bistro set is perfect. It sits nicely under our newly built pergola. It arrived a few days after ordering, we... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Outdoor Furniture Store

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(11,214)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Ordering our outdoor table & 4 chairs was simple enough, we received the order 4 working days later & we are absolutely thrilled. The quality of the wood is excellent & it is well made. No unsightly screws just nicely notched together ( if that’s the term used) We feel it’s very good value for money & would highly recommend the seller.

24 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review and that you're thrilled with your purchase!

Rated 5 out of 5 stars

Perfect bench

Great bench,it was well packed easy to put together,very pleased 😀 good quality too, delivered on time 👍

31 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Ordered a garden table set - easy to put together, well made components and looks really good.

24 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Good value product

Good value product. Ease of ordering and prompt delivery. Goods very well packaged. Very happy with the bistro set. Premium look and appears good quality at a mid range price. It perfectly compliments our higher end dining table and chairs / benches. Very pleased.

30 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're happy to hear you received compliments on it!

Rated 1 out of 5 stars

bbq never turned up

bbq never turned up. contacted them online to advise, only to find out i had been refunded a couple of days earlier. i didnt even receive a courtesy email advising me, and im still none the wiser as to why it was cancelled/refunded. unprofessional and frankly bizarre.

29 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

I am sorry that you experienced this issue with your purchase from us. Unfortunately the courier had advised that this had been damaged and would not be delivered, I can only apologise that you were not informed of this and that the refund was automatically issued. If you have any more questions then please do not hesitate to give our customer services team a call and we will be happy to assist you.

Rated 5 out of 5 stars

Excellent purchase from start to finish

Simple to order online. My bistro set was delivered in time and I managed to put it together by myself. I’ve had lots of lovely comments from friends and family, several of whom are intending to buy from same company. The set is sturdy and excellent value for money.
Highly recommended

15 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review, we're happy to hear that your bistro set has been admired!

Rated 3 out of 5 stars

Beautiful loungers

Beautiful loungers. Unfortunately one was broken so had to get replacement. The delivery did not come on time and collection date was wrong too. Hey ho, all sorted now just need good weather to lounge

25 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your review! I am sorry to hear that you experienced delivery and collection problems but glad that it is now all sorted out and you can enjoy your loungers soon

Rated 3 out of 5 stars

It all started well

It all started well. Customer service was great but then in relation to the delivery it fell apart.
I specifically ordered in relation to the delivery times, I emailed the customer service to explain that this was being delivered to a caravan site and someone had to be onsite to accept the delivery.
I was assured of the delivery would be received but no it wasn’t.
The delivery arrived at the hub at 07.22 on Friday it is now 12.30 pm on the Tuesday and it is still not here.
those waiting to take in the delivery for me have had to wait and i was assured it would be today between 9-12!
Customer service have gone quiet.
The delivery company at least have responded but it hasn’t been the best experience.
It has been extremely stressful!

28 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your review! I am sorry that your delivery experienced has been less than satisfactory, I can see that you have now received your delivery and can only apologise for the inconvenience that this has caused you. Please contact our Customer Services team if you have any further quesries.

Rated 5 out of 5 stars

Cover for my swing seat fitted as well…

Cover for my swing seat fitted as well as you would expect a "1 size fits all". To weather bad gales, I have put a tie strap around it at mid height.

24 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Very good experience

Very good experience; from order to fast receipt of high quality table. Thank you

27 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Excellent value for money decided to go for a log splitter…

We decided to go for a log splitter which required neither power nor fuel and could not be happier with that decision having bought the 12 ton model at a very competitive price from a company that dispatched speedily and delivered the item well packaged. This splits large logs with ease, which is exactly what we 2 OAP's needed. This model is very heavily constructed and I do not anticipate having any problems with it all.

27 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Beautiful Bistro Set

Picked out a bistro set prior to moving. When I came to order the set had been reduced in the sale. Set arrived promptly and ready assembled which was fantastic. Super comfortable chairs and very stylish addition to our patio

16 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Simple order of a new cover for the…

Simple order of a new cover for the Barbecue.
Excellent price and arrived much earlier than expected.
Item looks great quality.Thank you.

21 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank your for your 5* review!

Rated 5 out of 5 stars

Quality as a very reasonable price!

Quite enjoyed putting it together, and the result is impressive!
We've used it now several times and cannot fault the ease of use and the cooked results. It's so quick to raise the temperature and to work with. Surprisingly little smoke produced.
My son (who's very much into his BBQs) used it and couldn't believe it was so cheap for the quality!
Loved the stainless steel tray above and under the cover for keeping food hot while continuing to cook more food.
Delivery was prompt and tracked.
One small niggle was the consistency of the sketches in the instructions; quite difficult matching the items against the drawings and which way up they went.
Generally very satisfied!

17 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Easy to order

Easy to order. Items dispatched very quickly. I already know the items are good quality as I’ve bought from you before. Thanks

23 July 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

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