I had a great experience with Charcoal and Pencil. It was an emotional gift and it surely delivered. My only negative comment, is for the amount of money that is cost for the print and digital co... See more
Company replied
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Charcoalandpencil was true to their word. Only downside, in my view, was that their pricing could be more competitive. After the fact and review of other web sites, I estimate Charcoalandpencil's pr... See more
Company replied
I can't begin to express my deepest appreciation for the beautiful and breathtaking artwork that your staff produced for my friend who recently lost her son to brain cancer. She was so incredibly tou... See more
Company replied
I ordered a drawing about 10 days before I needed it after another party had let me down on delivery. The drawing was for a 50th anniversary celebration for a old friend. The package arrived one da... See more
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Company details
Written by the company
At Charcoalandpencil.com we get a real artist to hand-draw your photo in charcoal and pencil. All drawings are 100% hand-sketched (museum-quality) and delivered in 2 weeks.
Contact info
Express Lane 4283, 34238, Sarasota, United States
- (888) 406-3588
- help@charcoalandpencil.com
- charcoalandpencil.com
4.6
Excellent
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The artwork looks better than the photo…
The artwork looks better than the photo I provided them. It looks incredible.
6 September 2020
Unprompted review
Reply from Charcoalandpencil.com
Wow! It is always refreshing to know that we could meet expectations but knowing we did even better is really something else! You even told us that your brother thinks it looks real. Cannot really thank you enough for all these kind words, Rodney. We are so lucky for getting to work with you and look forward to more.
Reply from Charcoalandpencil.com
We are so happy to know that you are impressed with our service. Thank you for the opportunity.
The artwork was absolutely beautiful
The artwork was absolutely beautiful! We were so pleased with the service, I asked all the questions and they were answered with lots of patience and professionalism. The artist Alejandro did a fantastic job! He was able to make a beautiful moment from my childhood turn into a masterpiece! Thank you!
30 July 2020
Unprompted review
Reply from Charcoalandpencil.com
We couldn't be happier to learn that you got exactly what and how you wanted out of our services at Charcoalandpencil. Hearing that we could create a masterpiece through our artwork means so much to us because it is so special to you. We totally second you on what you think about our artist! We can't wait to pass on the words to Alejandro!
We are so lucky to have you, Stephanie. Thank you for choosing us and we hope we can work with you again.
Amazing Artistry!!
I got another company to do a combined photo of 3 people before, and it turned out really badly. After fighting with them for 9 months, I decided forget it as it was suppose to be a gift and was already way late! I found these guys, and after talking with them and them sending me a rough of what I wanted and then the finished product, I must say I’m absolutely astounded!!! It’s very big, which now makes me understand the price, but my mother in law loves it! And it made her cry, as it was of her father (who has passed away) holding his 2 great granddaughters (which he could not physically do). It was money well spent! Thank you soo much!
15 July 2020
Unprompted review
Reply from Charcoalandpencil.com
Tiffany, We are happy to hear you had a positive experience at Charcoalandpencil.com. We look forward to working with you in the future!
Great 1 Year Anniversary Gift
Chose to get one of our Daughter and Son-in-Law's favorite picture done in charcoal for their 1st Anniversary (paper). Turned out great! They loved it. Customer service and communication by the company was outstanding. We were under a time crunch and they delivered a day early!
23 June 2020
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your wonderful review. We're thrilled to hear that you chose to have one of your daughter and son-in-law's favorite pictures done in charcoal for their 1st Anniversary and that it turned out great. It's heartwarming to know that they loved it.
Providing outstanding customer service and communication is a priority for us, and we're delighted that we were able to meet your expectations in these aspects. We understand the importance of timely delivery, and we're glad that we were able to deliver a day early, especially considering the time crunch.
We appreciate your trust in us and your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.
Beautiful product!
When I saw the photo the mother of one of my chess students captured I knew immediately I wanted a charcoal portrait done using that photo. Not knowing anything about how to go about having this done I searched the internet and came across your company. How happy I am that I did! Taking a chance, I emailed the photo and waited...when the finished product arrived I was overwhelmed with its accuracy and beauty...not the subject but the artistry! The portrait is now out to the framers being clothed...matted and framed...and will join the very old charcoals of my grandfather and my wife’s great grandfather.
Thank you for a beautiful product!
23 June 2020
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your heartfelt review. We're delighted to hear that you came across our company while searching for a way to have a charcoal portrait done based on the photo captured by the mother of one of your chess students. We're thrilled that you took the chance and reached out to us.
It brings us immense joy to know that the finished product overwhelmed you with its accuracy and beauty. We're honored to have played a part in preserving this cherished memory through our artistry.
We appreciate your kind words and the opportunity to contribute a beautiful product to your collection. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.
Absolutely the best choice when wanting…
Absolutely the best choice when wanting to get artwork drawn. They were so helpful, quick, and the artist did a phenomenal job on the drawing.
I'm definitely going to order more in the future.
Thank you again!
14 June 2020
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your amazing review. We're thrilled to hear that we were the best choice for your artwork needs and that we provided helpful and quick service. It's fantastic to know that the artist did a phenomenal job on the drawing.
We appreciate your kind words and your intention to order more in the future. Your support means a great deal to us, and we're excited to have the opportunity to serve you again.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you again for choosing Charcoalandpencil.com
Exceptional piece
Exceptional piece. Really captured the special moment in the picture. Could not be happier. Would be great if it came with a certificate of authenticity.
9 June 2020
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your wonderful review. We're thrilled to hear that the piece we created for you was exceptional and captured the special moment in the picture. Your satisfaction is our top priority, and we couldn't be happier knowing that we met your expectations.
We appreciate your feedback regarding the certificate of authenticity. It's an excellent suggestion, and we'll certainly take it into consideration to further enhance our offerings.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to serve you again in the future.
They did a great job with the final…
They did a great job with the final product. I did end up spending more than I wanted to because of add on's and framing. They were very responsive to question's and extremely helpful. I am a sataisfied customer.
26 April 2019
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind review. We're thrilled to hear that we did a great job with the final product and that you're a satisfied customer. Your satisfaction is our priority, and we're glad to know that we were able to address your questions and provide helpful assistance throughout the process.
We appreciate your feedback regarding the additional costs associated with add-ons and framing. We strive to offer transparent pricing and options to meet our customers' preferences. Your feedback is valuable to us as we continuously improve our services.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future.
Amazing!
We absolutely loved our portrait! The attention to detail was amazing. Charcoalandpencil.com was wonderful to work with. I highly recommend them!
8 January 2019
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your wonderful review. We're thrilled to hear that you absolutely loved your portrait and appreciated the amazing attention to detail. It was a pleasure working with you, and we're delighted that you had a positive experience with Charcoalandpencil.com.
Your recommendation means a great deal to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.
Highly Recommend
I am very pleased with the outcome of the charcoal and Pencil drawing done. The email follow ups were also very much appreciated. I highly recommend this company for your drawings
13 July 2018
Unprompted review
Reply from Charcoalandpencil.com
Thank you Maureen for the 5 Star review. We are so happy to know that you are pleased with the outcome of the portrait we did for you.
Shilpi
Charcoalandpencil.com
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