Have been using the app since 2019 and been highly satisfied. Simple and enjoyable UX, I have all the features I need for my more passive investing needs - many assets both crypto and traditional,... See more
Company replied
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See what reviewers are saying
Initially it was a good app, but later they started taking funds from our wallets masking it as a inactivity "service fee". No warning, nothing. I lost 150 Euro to these thieves. If you dont have fi... See more
Company replied
Awful app, 20eur monthly inactivity fee, almost impossible to make transactions as wallet verification process is consistently bugged or unavailable, customer support is non-existent or AI, I waited 2... See more
Company replied
I have yet to try such an easy app as Change to investing. Fast deposits, reasonable pricing, perfect for BTC trading. I like that they added more instruments recently, so now more options to trade CF... See more
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Company details
Written by the company
Seamless investing, fully MiCA-regulated, and unbeatable fees. Whether you're a beginner or a pro, Change puts the global markets right in your pocket. You can invest in 140+ cryptocurrencies and ETFs, or trade over 500 CFD instruments - incl. indices, commodities, Forex, and stocks. Experience it all with free, lightning-fast deposits starting from just €10. Become a Changemaker and download the Change app today. Available across the EU at www.changeinvest.com.
Contact info
Westeinde 89, 2211 XS, Noordwijkerhout, Netherlands
- support@changeinvest.com
- changeinvest.com
You should know
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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A very quality product.
I need to say that this company is a high quality brand.
I contacted about an issue with the app and the answer was quick and precise. All ok and solved.
A person of the staff (Beno) help me.
When I installed the app i noticed the high development of the product and the quality focused on customer security.
Of course I applied for the debit card and I am impatient for its arrival.
26 December 2020
Unprompted review
Reply from Change
Dear Changemaker!
Thank you for joining the unicorn bus to CHANGE the world with us
We are extremely happy to read your feedback here. And glad that our support team is always there for our users when they are in need
Happy Holidays from the Change Team!
the support team is the best!
26 December 2020
Unprompted review
Reply from Change
Hello!
Thank you for taking the time to leave us your feedback here. We appreciate you taking the time to come here and leave us feedback about our App and support team!
Enjoy your holiday season and the best is yet to come, #ChangeMakers
Beno,
Recommending to everyone!
Amazing app and support. Also bought some CNG shares. Definately the most potential investment app in market. Thank you!
25 December 2020
Unprompted review
Reply from Change
Hello!
That is really nice to hear that we deliver upon our promise. We are working hard on building the coolest, smartest, and the best user UI App across Europe, and hopefully in the future across the world!
Thank you for taking the time to leave us this feedback here :-)
Change Team!
Very happy with Change
Today, I have no doubt, Change it is my first option in Crypto world, very happy with them
24 December 2020
Unprompted review
Reply from Change
Hi,
Thank you very much for taking the time to leave us nice feedback. We are here for you when you need us. ChangeMakers along the side, all together, riding the unicorn shuttle and up to the moon.
Merry Christmas!
Reply from Change
Hi,
We're happy to have you, Tomas!
Thanks for being a #ChangeMaker and taking the time to leave us a review
All the Best,
Beno
One of the easiest apps on the market
I've used several investing apps and always come back to Change. There's no clutter. Simple easy to use interface and one of the best rates to buy cryptocurrencies. Can't go wrong with this one.
16 December 2020
Unprompted review
Excellent service!
Excellent service!! Daniel looked in to my situation and gave prompt solutions!! Excellent, site, excellent team, excellent experience!! Thanks you guys!!
George Verbis
6 December 2020
Unprompted review
Terrible Customer Service
I tried to set up my account this morning and I took the photos of my driving licence as ID and also of myself.
I was told I was unable to activate my account and that I had to email their support email.
I have emailed them and had no response.
I have read all of these positive reviews about customer service but I really can’t relate I have been unable to set up an account and have had no support.
Looks like I will have to find a different place to purchase Bitcoin...
28 November 2020
Unprompted review
Reply from Change
Hello Will,
I hope that you're doing well today!
We respond to all emails in our queue and I can't recall us having simply skipped one. I did look up your name, found your account, saw the issue with your postal code, and verified your account. If you have any questions, just send us a message from the app or write to support@changeinvest.com.
Happy Trading!
Daniel Faubion
good and fast services...
27 November 2020
Unprompted review
Reply from Change
Appreciated,
We're grateful to have you, Branko. Thanks for being our customer and taking the time to leave a review.
All the Best,
Daniel
TOP Team & UNIQUE App experience ... -_- ...
... the Change Invest-TEAM* ( Beno*, Daniel*, Charles* ... ) is truly UNIQUE - especially when it comes to customer care & empathetic guidance, like I experienced it today ( once more ) - I am APPRECIATING by heart being part of the Change Invest-EVOLUTION* ... -_- ... 'Sending BIG THANK YOU regards from Portugal ... !!! ...
12 November 2020
Unprompted review
Reply from Change
Thank you,
From the bottom of our hearts, we appreciate your willingness to provide this feedback.
Some members of our team connect deeply with the spiritually guided side of things you mention and we hope this empathy shines through to all beings we interact with on any level. May you continue to find happiness and favour when using our services.
Always a Pleasure,
Daniel Faubion
Great support
Every time I have an issue and I contact the support directly through the app,they always respond couple minutes after and they do everything they can to resolve it
2 November 2020
Unprompted review
Reply from Change
Hello Wilfrid,
This is awesome to read! Thank you so much.
We pride ourselves in delivering top-notch support. Please never hesitate to reach out to us and we value your feedback more than gold (or Bitcoin)!
Sincerely,
Daniel
The attention was great
The attention was great, very friendly, very practical, really recommended 5 stars
15 October 2020
Unprompted review
Reply from Change
Thank You Brian,
It means a lot to have great clients providing feedback.
We hope to continue serving you in the same 5-star capacity!
Sincerely,
Daniel Faubion
Excellent customer support.
12 October 2020
Unprompted review
Reply from Change
Greetings Marco,
This is nothing short of wonderful to read.
We appreciate your business and hope that you'll continue to come to us with any questions, anytime, and for any reason! Keep being a Changemaker.
Sincerely,
Daniel
Excellent customer support
Excellent customer support. Very responsive.
9 October 2020
Unprompted review
Best support ever
Best support ever! Great cryptocard with great value
7 October 2020
Unprompted review
I Love this App
I Love this App, It usually runs really smoothly and I haven't really had any problems until now and whatever problem was solved really quickly. Very good support.
6 October 2020
Unprompted review
Reply from Change
Hey Christopher,
Thanks a million for your patience with us.
It's understandable if someone can be frustrated when a problem arises, but you worked wonderfully with our support team and we're just thrilled to be serving you today. Please, never hesitate to relay your feedback to us. Growing our product with you in mind is our number one goal.
Warmest Regards,
Daniel
Technical or user end problems...no problem!
Technical or user end problems, Beno and Daniel (customer service) take care of me. Thanks guys, only positive feelings so far. Keep it up!
2 October 2020
Unprompted review
Reply from Change
Hey Mikko,
What a stellar thing to read during my morning coffee.
This team is proud to be able to deliver a high echelon of service to you and all clients. We hope you never stop coming to us with questions, improvements, or feedback (or compliments)! Great to have you on board, sir.
Best Wishes,
Daniel
Reply from Change
Greetings Sergio,
We really appreciate this wonderful feedback!
Please do let us know if there is ever any improvement you think we could make and never hesitate to reach out to our support with any questions you may have.
Sincerely,
Daniel
ExcExcellent assistance friendly and competent operatorellent assistance friendly and…
Excellent assistance friendly and competent operator
22 September 2020
Unprompted review
Reply from Change
Greetings Luigi,
I hope that you're doing well today!
We really appreciate you for your feedback and promise to keep delivering this competency. If you ever have any suggestions, please don't hesitate to provide us with them.
Sincerely,
Daniel
Great and fast support on issues with…
Great and fast support on issues with card activation.
20 September 2020
Unprompted review
Reply from Change
Hello "My Name,"
We really appreciate the feedback and are ever-so-thankful that your card issue was able to be solved. We're always here for you! Let us know if you've any feedback in the future.
Sincerely,
Daniel Faubion
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