Have been using the app since 2019 and been highly satisfied. Simple and enjoyable UX, I have all the features I need for my more passive investing needs - many assets both crypto and traditional,... See more
Company replied
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See what reviewers are saying
Initially it was a good app, but later they started taking funds from our wallets masking it as a inactivity "service fee". No warning, nothing. I lost 150 Euro to these thieves. If you dont have fi... See more
Company replied
Awful app, 20eur monthly inactivity fee, almost impossible to make transactions as wallet verification process is consistently bugged or unavailable, customer support is non-existent or AI, I waited 2... See more
Company replied
I have yet to try such an easy app as Change to investing. Fast deposits, reasonable pricing, perfect for BTC trading. I like that they added more instruments recently, so now more options to trade CF... See more
Company replied
Company details
Written by the company
Seamless investing, fully MiCA-regulated, and unbeatable fees. Whether you're a beginner or a pro, Change puts the global markets right in your pocket. You can invest in 140+ cryptocurrencies and ETFs, or trade over 500 CFD instruments - incl. indices, commodities, Forex, and stocks. Experience it all with free, lightning-fast deposits starting from just €10. Become a Changemaker and download the Change app today. Available across the EU at www.changeinvest.com.
Contact info
Westeinde 89, 2211 XS, Noordwijkerhout, Netherlands
- support@changeinvest.com
- changeinvest.com
You should know
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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best BTC exchange in EU
Easy to use, super quick SEPA deposit/withdrawal. No fees on BTC and friendly support.
My favorite exchange so far :)
18 September 2020
Unprompted review
Reply from Change
Thank You Matêj,
This is really appreciated!
We'll work to maintain simplicity and a commission-free platform. Our support team enjoys hearing this feedback and we'll ensure to always provide that level of service to you.
All the Best,
Daniel Faubion
The guys are great
The guys are great, the replies are fast, and very helpfull. Best support!
18 September 2020
Unprompted review
Reply from Change
Thank You E.V.,
This is awesome to hear!
Our support team is really happy to be serving you in this capacity. Let us know if there is ever anything that we can do for you.
Sincerely,
Daniel Faubion
Fast reply and very friendly. Good and trustworthy service
Fast reply, trustworthy and friendly customer support.
5 stars
17 September 2020
Unprompted review
Reply from Change
Greetings BF,
Thank you for the feedback!
Our support team loves to hear they're doing well and strives to be friendly, indeed. Please let us know if there is ever anything we can do to help improve your experience with us.
All the Best,
Daniel Faubion
Best app for trading with…
Best app for trading with cryptocurrencies. The customer service is excellent and solves problems within a short time.
11 September 2020
Unprompted review
Reply from Change
Greetings Xabder,
We so truly appreciate your feedback.
Our support team received this response from you and is thrilled to hear of your satisfaction them! Please let us know if there is every anything that we can do to improve our services for you.
Sincerely,
Daniel Faubion
Excellent platform and app
Excellent platform and app. People who work there is really professional, the reply your doubt in few minutes and with a very proactive attitude.
I really enjoyed investing my money in this bank. It is a very good decision to keep with change all my BTC, ETH, Euro...
20 August 2020
Unprompted review
Reply from Change
Beatriz,
These are such kind words to hear.
We place a large importance on our customer support team and promise to keep delivering you this quality. If you ever have anything that you need please let me know and we'll be sure to continue being the best solution for all your BTC, ETH, and Euro needs.
Sincerely,
Daniel Faubion
An excellent platform for average…
An excellent platform for average crypto adepts. Low fees, fast transfers, excellent support. The platform continues to develop in the right direction. I wish you every success!
20 August 2020
Unprompted review
Reply from Change
Krzysztof,
It's so good to have solid feedback like this.
Thank you for taking the time to note our fees and support. Our transfer speeds for incoming and outgoing deposits are increasing and we're thrilled that you continue to enjoy them.
Have a lovely day and don't hesitate to reach out to me!
Daniel Faubion
Fantastic customer service
Amazing app with fantastic customer support. My experience with Beno from Customer Service was exceptionally positiv and way above my expection. He reacted nearly immideately and seemed to make my issue his personal mission to solve which he did.
Little shortfalls that the app still may have are taken seriously and are being worked on with highest priority. With the kind and caring way Beno treated me with my problem I felt very comfortable (although 0,2 BTC were 'lost') and rested assured it would be fixed until it indeed was within 24 hrs.
15 August 2020
Unprompted review
Reply from Change
Greetings Helmi,
It's really fantastic to read this.
I've let Beno and our team know of your happiness throughout and we're really happy that you're able to join us as we grow. Please never hesitate to reach out with any feedback that you may have. Join our chat on Telegram 😊
https://t.me/ChangeBank
Sincerely,
Daniel Faubion
Amazing app and an even greater customer support team
This a great app, particularly for Crypto beginners, with great fees, an easy to use interface and a fast withdrawal process. But the thing that impressed me the most was their customer service. It is, by far, the best customer service I have ever had the pleasure to contact. They really try to help you and do the best for you, they are quick to answer and they clearly care about making it the best experience possible for you. They even helped me with some critical issues I had, of my own fault, and they were amazing in solving my problem. I can't recommend them enough. Change is also clearly growing and getting better by the day. You can see that they are trying to add new features and making the experience the best possible. They also listen to suggestions. I am extremely happy to have chosen this app, and I can't wait to see how much they grow in the following years!
4 August 2020
Unprompted review
Reply from Change
Hey Luis,
I truly appreciate this as much as all of us here at Change. And thank you for taking the time to leave multiple reviews on Google and Trust Pilot. It's such a pleasure to serve you in so many capacities. Please come to our team anytime you have advice or feedback.
And definitely check into our Telegram! Join our chat on Telegram 😊
https://t.me/ChangeBank
Sincerely Yours,
Daniel Faubion
One of the best an easiest to use crypto apps
One of the best an easiest to use crypto apps. The deposits and withdrawals are fast and the app is getting better and more functionality every month. The team behind it is one of the best and has the best customer support ever, every problem I've had so far got fixed really fast, and they are really friendly and personal.
24 July 2020
Unprompted review
Reply from Change
Greetings Nameses,
I hope that you're doing well today!
Can't tell you how happy we are to have this feedback. Our support team is growing and here to help you when and however we can. Keep the feedback coming if you ever see anything that you'd like us to consider doing/stopping.
Good to have you on our journey.
Daniel Faubion
Bad start !
Bad start !
I verified my id
Deposited money as requested to activate my account, and boom.
Customer service contact me and asked for proof of address, and threatens to freeze my account if i dont send him the document in 2 days.
This is unfair, cheating me the money to surprise me with new request.
Im on vacation and cant present the document in 2 days, in corona time ?
What policy is this ?
18 July 2020
Unprompted review
Reply from Change
Greetings Dingi,
I hope that you're doing well today, despite this troubling request we've given you.
We require no proof of address. I do not have the ability to view your account based on your name here in Trust Pilot, but please write to me personally through support@getchange.com with the subject "For Daniel" and I'll ensure you're more than happy with our service in no time.
Sorry for the rocky start - I promise to get you there.
Sincerely,
Daniel Faubion
Waiting over 10 hours to confirm a…
Waiting over 10 hours to confirm a withdrawal.
Not exactly what you looking for when you are involved in crypto’s.
3 July 2020
Unprompted review
Reply from Change
Hello Lior, we are sorry to hear about your experience and we would love to help you solve this issue if is persistent. Please drop us a message via the app or at support@changeinvest.com. Wish you the best.
Great Service and Easy to use
I’m happy with the app. I’ve been using it since the launch and it’s great for trading and I use the card for daily spending. Good service and they make constant feature updates.
17 June 2020
Unprompted review
Reply from Change
Greetings Jon,
It's so nice to have you this entire time! What a journey.
Building new features has been needed as we continue to find a good market fit where we can keep providing a low-cost, easy entrance service for people. We'll always highly value your feedback! Looking forward to CFDs and Margin Trading here in the next few weeks.
Please don't hesitate to let me know if you have any questions.
Daniel Faubion
Useful app, looking forward to see what the team will develop in the future
Personally for me the best part is being able to quickly deposit virtual assets, sell those, and fund the card for daily expenditures
16 June 2020
Unprompted review
Reply from Change
Greetings Vladislavs,
Thank you for this detailed feedback!
We're constantly adding new features, but always trying to maintain the highest level of simplicity when doing so. Look forward to getting you CFDs, Margin trading, and more in 2020.
Please don't hesitate to let me know if you have any questions.
Daniel Faubion
I love it!
I love it!
Great support, awesome app. The fees of exchanges are a bit expensive but in another way, all are fine here.
When you'll add icx, ont, or staking?
Keep ongoing.
15 June 2020
Unprompted review
Reply from Change
Greetings Dan,
We thank you truly! We're looking to reduce the 0.5% altcoin trade fee, but Bitcoin will always remain commission-free.
We're working hard on margin (leverage) and CFDs to bring you this product very soon. We'll take the rest of your wonderful feedback and pass it along to our product team.
All The Best,
Daniel Faubion
Awesome platform to use in buying…
Awesome platform to use in buying crypto. Wonderful customer service, quick to answer and very accomodating and helpful. No fees EU to EU transfer. Just superb! Recommending it to friends. Merci. More power.
9 June 2020
Unprompted review
Reply from Change
Hello Bacabac,
Thank you for this wonderful review!
We're thrilled to have you and thankful to have such detailed feedback. Our customer support team breathes just to help! If you ever need anything we hope that you reach out to us.
Wishing You Well,
Daniel Faubion
Incredibly service, wonderful app
I am very happy with their service and of course with the whole project of make it easy for us. The customer service is incredibly helpful and next to you for any questions that you might have! The app is amazing, although they can improve it a little bit more. But i am sure that they will! Now with the debit card, it is more easy to spent your earnings! Thanks for everything and i hope to see more cryptocurrencies soon!
15 April 2020
Unprompted review
Reply from Change
Hello Stathios,
We really appreciate your joining up with us! Our support team works tirelessly.
We'll continue to be improving our young application to be streamlined for excellence. Look for the addition of even more cryptos and stocks in the very near future.
Sincerely Yours,
Daniel F.
So far so good
So far so good, no commions when converting cryptos, nice support, and they provide a free card, I really like it so far
8 March 2020
Unprompted review
Some good People here.
Some good People here.
Very helpful and respectable.
Always been there for me.
And when there's a problem,
they reply and let know what's going on.
I love the newsletters and alerts.
The fact I can control my funds on card or crypto platform is fantastic. I feel like an Investor. I like simple and thats what Change gives me, simplifying things and I love that the most.. Great job Change team, Change the 🌎
2 February 2020
Unprompted review
Reply from Change
Thank you Darrell,
We really appreciate having you as a customer.
It's exciting for us to know you read the newsletter and use our alert features as well! We hope to earn that fifth star from you some day too.
Sincerely,
Daniel F.
The worst company on the market
The worst company on the market, by far.
If you load your card with different wallets or keys, you will be presented with a big questionary and need provide more documents.
They will close your account if you do not provide it.
Just sent 0.121 BTC to my account with a different key/wallet, account was suspended.
Its not a trust company. There are some kids managing this... please get away immediately.
24 January 2020
Unprompted review
Reply from Change
Greetings,
This is untrue, of course, but we're sorry you feel that way. We desperately do all we can to ensure our customers funds are safe and that we follow the legal requirements set forth in the EU's 5th Anti-Money Laundering Directive.
On occasion, we may see a payment(s) that requires review and a simple document or even just written confirmation may be needed. We reach out immediately in these cases, do not freeze accounts without notice, and provide plenty of time for a response prior to having to take any action.
It's unfortunate your experience with us has ended in this way, but we will continue to provide a quality product within the legal framework given to us by our licensing bodies and internal policies.
Sincerely,
Daniel F.
Reply from Change
Greetings Daniel,
We love to hear that! Thanks for enjoying so many aspects of our service.
Our support team works hard, that's for certain. Our fees are kept to an absolute minimum.
Thanks for being our customer!
Sincerely,
Daniel F.
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