Have been using the app since 2019 and been highly satisfied. Simple and enjoyable UX, I have all the features I need for my more passive investing needs - many assets both crypto and traditional,... See more
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Initially it was a good app, but later they started taking funds from our wallets masking it as a inactivity "service fee". No warning, nothing. I lost 150 Euro to these thieves. If you dont have fi... See more
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Awful app, 20eur monthly inactivity fee, almost impossible to make transactions as wallet verification process is consistently bugged or unavailable, customer support is non-existent or AI, I waited 2... See more
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I have yet to try such an easy app as Change to investing. Fast deposits, reasonable pricing, perfect for BTC trading. I like that they added more instruments recently, so now more options to trade CF... See more
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Company details
Written by the company
Seamless investing, fully MiCA-regulated, and unbeatable fees. Whether you're a beginner or a pro, Change puts the global markets right in your pocket. You can invest in 140+ cryptocurrencies and ETFs, or trade over 500 CFD instruments - incl. indices, commodities, Forex, and stocks. Experience it all with free, lightning-fast deposits starting from just €10. Become a Changemaker and download the Change app today. Available across the EU at www.changeinvest.com.
Contact info
Westeinde 89, 2211 XS, Noordwijkerhout, Netherlands
- support@changeinvest.com
- changeinvest.com
You should know
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They charge a passive account fee
They charge a passive account fee, that's 20 euros flat. If you just started investing and bought e.g. 100 euros just to test out the waters, you're now stuck with a bad experience with crypto overall, because you got essentially scammed (you can say that this was in the conditions; sure, I'm saying these conditions are hurting the customers, especially if you don't give them even notice about this charge!).
Really, if they kept the charge, and just notified people properly, they could even improve their business goals as people would trade more frequently. It's really nonsense that they'd hurt their long-term prospects and their brand like this. Nobody's going to believe them after something like this happens.
This company is making the crypto space worse for everyone. This company is the reason people see the entire crypto as a scam.
5 December 2023
Unprompted review
Reply from Change
Dear Ondřej,
Thank you for your openess, we hear you and feel your concerns.
We understand that this fee can be a little problem, especially for users who are testing the waters in the crypto space. While we have communicated this fee in our T&C (emails 18. 8., 18. 9. and 5. 10. + Telegram + changeinvest.com/pricing), we apologise if the information was not as clear as it should have been. We take your concerns seriously, and we're actively working to improve our communications to ensure that all users are well informed about any associated fees.
Your suggestions on how to do this more effectively are valuable, and we are actively looking at ways to improve our communication channels. We want our users to have a positive experience with crypto. It's important to note that we have no intention of harming our users or tarnishing the our reputation and the crypto space as a whole. We believe in the potential of crypto and want to make a positive contribution to the industry. We understand the impact that user experience can have on our long-term goals and brand reputation, and we're committed to addressing your concerns and delivering value to our customers.
Truly, we have tried our best.
Warm regards,
Change
Thieves steal money from your portfolio…
Thieves steal money from your portfolio without any notice. Run as far away as you can to save your money.
4 December 2023
Unprompted review
Reply from Change
Dear Rostislav,
Thank you for taking the time to share your raw experience with us.
We take any allegations of unauthorised access or theft very seriously. Our platform is designed with robust security measures in place and we continually invest in technology to protect your assets. It's crucial to note that we do not engage in any activity that involves stealing money from our users' portfolios. We are committed to providing a safe and trusted environment for your investments. All of our customers have been informed more than once about upcoming changes to the T&Cs and, according to our data, have been informed more than once about upcoming inactivity fees.
We are one of the most regulated companies in the EU, stealing of our customers' money would get us in handcufed the very next day.
Sorry, but we have tried our best.
Best regards,
Change
Don't invest on this platform
Don't invest on this platform it's a scam. If your account goes into passive mode they charge 20 euros every month. I don't understand this amount but that wouldn't matter as much as the fact that they don't give you any information that this has happened. No email, notifications just nothing. If only they would send notifications that in order to pay this fee they would sell your crypto but of course that didn't happen. Basically you come back to the app after a long time and see that they sold everything and charged you as a fee.
30 November 2023
Unprompted review
Reply from Change
Dear Michal,
Thank you for sharing your feedback with us. Regarding the passive account fee, it can be easily avoided by staking at least one cryptoasset or making a trade within 90 days.
We would like to emphasise our commitment to providing a properly licensed, audited, and secure investment service. However, there are unavoidable costs associated with maintaining this level of service and unfortunately it cannot be completely free.
We understand your concerns about notifications and are actively working to improve our communication processes. We sent emails about these updates on 18th August, 18th September, and 5th October 2023 (T&C changes were also communicated this on our Telegram and websites) and felt that our users were well informed on more than once.
We appreciate your engagement. If you have any further questions or concerns, please do not hesitate to contact the support team. We are here.
Best regards,
Change
Made a deposit via the app, the app crashed, and now the money seems to be in limbo or held somewhere.
Made a deposit to my Change account via the app. It showed that it's going to be there instantly, but then the app crashed at the exact moment. No money appeared in my Change account. Now, Change has refunded me or some third-party bank they do business with, and I'm supposed to get refunded within a maximum of 14 days. This is a joke. I've already lost money because of that, including a time-sensitive investment I was planning. Nobody is going to refund me for that. I don't recommend this product! Change, please change my mind and make me think the opposite.
24 November 2023
Unprompted review
Reply from Change
Dear Consumer,
Thank you for reporting this issue, and we apologise for any inconvenience you may have experienced. It's really frustrating when technology glitches affect financial transactions.
We understand the concerns you have raised about the issue with depositing through our app and the urgency, especially with time-sensitive investments. Our team nvestigated this matter and ensured a speedy resolution.
We would like to reassure you that your funds were not lost, and the refund process was underway. We understand the importance of your investment plans, and we sincerely apologise for any disruption this may have caused.
We did not hold your money any longer than was necessary.
Thank you for your understanding.
Best regards,
Change
Passive account charge without any information
My account balance was drained due to Passive account charge. I totally understand the policy but first i should know about it, they are stating that they send out email which i did not receive, also they have charged my account without any notification, i did not receive any email or notification from the APP that there has been activity in my Balance or something has been deducted. If all this information would have been available for me that i could take actions but again NO INFORMATION from their side.
Seems that i am not the only one and there is no solution for it and they are just profiting from users.
20 November 2023
Unprompted review
Reply from Change
Dear Martin,
Thank you for taking the time to share your feedback with us and we apologise for any inconvenience caused by the passive account fee. We understand the importance of clear communication regarding our policies and would like to to address your concerns.
Firstly, we are sorry to read that you missed our previous emails dated 18th August, 18th September, and 5th October 2023 outlining the updates, including information about the passive account fee. We have records of these emails being sent to all our customers during this time. Please check your spam folder or any alternative email addresses you may have used with us.
Regarding the passive account fee, we would like to emphasise that this fee can be easily avoided by staking at least one cryptoasset or making a trade of any size within 90 days. We believe this allows our users to actively manage their accounts without incurring additional fees.
It's important to us to maintain a properly licensed, audited, and secure investment service for all our users, and this comes at a cost - our platform can't be completely free. However, we understand your frustration and will take your feedback into account as we continually strive to improve our communication processes.
If you really haven't received these emails, please contact our customer support team at support@changeinvest.com and we will look into the matter.
Kind regards,
Change
Honestly speaking a band of thieves
Honestly speaking a band of thieves! Their Passive Income Fee is a humongous robbery (they implement it in order not to lose money from long-term investors; yes, they said that) and they proceed with it unilaterally, as soon as they "had informed"; no consent from me on this. I did not see a same fee when the market was done and I lost 65% of my portfolio's value. In this context, they proceeded with charging without my consent to the T&Cs since nobody asked me to confirm the T&Cs. No help from their Support as well, as there seems to be a bot with prefix replies.
I am never using this poor platform ever again. Stay away from it!
7 November 2023
Unprompted review
Reply from Change
Dear Stratos,
We appreciate you taking the time to share your concerns, and we sincerely apologise for any frustration you've experienced. We understand the importance of transparency and want to address your specific points regarding the Passive Income Fee.
We would like to make it clear that the Passive Income Fee is not designed to prevent losses for long-term investors. Rather, it is implemented to maintain the high standards of our platform, including security measures and regulatory compliance. We apologise if this was not communicated effectively, and we acknowledge your feedback on this matter.
Regarding the implementation of the fee, we understand your disappointment with the unilateral approach. We value your input, and we will work to improve our communication and notification processes to ensure that users are well informed and can make informed decisions about their investments.
We apologise if our support responses have seemed automated or lacking. We are committed to providing personalised support, and we take your feedback seriously. Please be assured that we are reviewing and improving our support system to better address user concerns.
Your experience matters to us, and we regret that it did not meet your expectations. We respect your decision to stop using our platform.
We wish you the best in your future investment endeavours.
Honestly, we did our best.
Warm regards,
Change
Change has introduced a 20€/monthly…
Change has introduced a 20€/monthly inactivity fee for all accounts that do not trade for a period of 90 day. Despite their claims for transparency, this has not been made clear in the latest email, so be careful when reading the new T&Cs and avoid getting charged this extortionate fee.
20 August 2023
Unprompted review
Reply from Change
Dear FK,
Thank you for your feedback and also for the reminder to the others.
Regarding to "this has not been made clear in the latest email":
"Changes to fees...we have adjusted our fee structure to reflect the current market conditions and the costs associated with providing our enhanced product lineup and services. Some fees have been revised, while others remain unchanged." & "We kindly ask you to take time and review the updated T&C..."
Also:
"Among changes in deposit and withdrawal thresholds, we introduced the passive account fee. This fee doesn't ask for much - for example, if during 90 days, you stake just one crypto (this is a free action in the app) for one day and get one reward, the fee isn't applied. Also, if you dollar-cost-averaged into bitcoin with any investment amount once every three months, the fee doesn't apply."
To date, we have sent out more than 4 informational emails, communicated through updated websites, our Telegram group, etc.
Sorry, we did our best, but we hear you and we will try even harder next time.
Kind regards,
Change
I have yet to try such an easy app as Change
I have yet to try such an easy app as Change to investing. Fast deposits, reasonable pricing, perfect for BTC trading. I like that they added more instruments recently, so now more options to trade CFD. Different leverage, just 2x for crypto, but they also have 20x for others.
14 July 2023
Unprompted review
Reply from Change
Dear Carlos,
Thank you so much for your fantastic feedback! 🚀 We're thrilled to hear that your experience with Change has been easy and enjoyable. It's fantastic to know that you find our app easy to use, with fast deposits and reasonable prices.
We're pleased to hear that you appreciate the recent additions to our range of instruments, giving you more options for CFD trading. We know how important it is to offer choice and it's great to hear that you find the different leverage options valuable.
If you ever have any questions or if there's anything else you'd like to share, feel free to reach out. We're here to make your investment journey smooth and successful!
Thanks again for your kind words and for being a part of the Change community. 🚀
Best regards,
Change
Great for starters
Great for starters compared to the other ones I've used. Love the instant withdrawals with no additional fees.
10 July 2023
Unprompted review
Reply from Change
Dear Margus,
Thank you for sharing your positive experience with us! We're happy to hear that you find our platform great for beginners and appreciate the instant withdrawals with no additional fees. It is important to us that our users have a smooth and hassle-free onboarding process.
If you have any further feedback or if there's anything else you need help with, please don't hesitate to contact us. We're here to make your experience with us enjoyable and rewarding.
Thank you for choosing us, and happy trading!
Best regards,
Change
Great experience!
Change offers a wide range of investment and trading options. Love the low fees!
Customer support is at the top of their game and answers really quickly.
16 June 2023
Unprompted review
Reply from Change
Dear Elina,
Thank you for letting us know about your fantastic experience! We're happy to hear that you like the wide range of investment and trading options we offer, as well as our low fees. Providing a seamless and cost-effective experience for our users is a top priority.
We're also pleased to hear that you've had a positive experience with our customer support team. Fast and efficient support is something we pride ourselves on, and we're here to help whenever you need it.
If there's anything else you'd like to share or if you have any questions, feel free to reach out. We appreciate your support and look forward to continuing to provide you with an excellent experience!
Happy investing!
Best regards,
Change
Change is great for investing
Change is an exceptional investment app for new investors (like me!). Their user-friendly app provides a wide range of investment opportunities coupled with transparent and fair pricing. Their customer support is very responsive and their educational posts in Telegram group are valuable (again for newbie like me). Moreover, they are highly regulated by Estonian and Dutch authorities so it’s safe. Overall, I highly recommend Change.
13 July 2023
Unprompted review
Reply from Change
Dear Anonymous,
Thank you so much for your shiny (as Magicarp) review! We're happy to hear that your experience with Change has been exceptional, especially as a new investor. Providing a user-friendly platform, a variety of investment options and transparent pricing is what we strive for, and we're glad you found value in these features.
We're also pleased to hear that you found our customer support responsive and the educational posts on our Telegram group helpful. Supporting and empowering our users, especially those new to investing, is a key focus for us.
Your mention of our regulatory compliance is much appreciated. Ensuring the safety and security of our users is paramount and we're proud to be regulated by the Estonian and Dutch authorities.
Thank you for recommending Change! If you ever have any further feedback, or if there's anything else you'd like to explore, please get in touch. We're here to make your investment journey enjoyable and successful.
Soon on the moon!
Best regards,
Change
I absolutely love this app
I absolutely love this app! It's incredibly user-friendly and has all the features I need. The design is sleek and modern, and I appreciate the attention to detail in every aspect of the app. It's clear that the developers put a lot of thought into creating a top-notch user experience. I highly recommend this app to anyone looking for a reliable and efficient tool. Keep up the great work!
1 June 2023
Unprompted review
Reply from Change
Dear MrZodiak,
Wow, thanks for the super feedback! We're absolutely delighted to hear that you love our app and that it meets all your needs. Creating a user-friendly and feature-rich experience is at the heart of everything we do, and we're thrilled that our efforts have resonated with you.
Your compliments on the sleek, modern design and attention to detail mean a lot to us. We strive to provide a first-class user experience, and it's incredibly rewarding to know that our hard work is appreciated.
Thank you for recommending our app to others, and we're committed to maintaining the reliability and efficiency that you value. If you ever have any further feedback, or if there's anything specific you'd like to see in the app, please let us know.
Thank you for your support and happy investing!
Best regards,
Change
Good and simple app
Easy to use, lot's of tradable assets.
Using the app for ~2y - had no issues so far, I like it
13 August 2022
Unprompted review
Reply from Change
Dear Anton,
Thank you for sharing your positive experience with our app! We're so happy to hear that you find it easy to use and appreciate the variety of tradable assets available. It's fantastic to know that you've been using the app for around 2 years without any problems.
We're committed to providing a seamless and reliable platform for our users, and your satisfaction is our priority. If you ever have any additional feedback or suggestions, feel free to reach out. We appreciate your continued support, and here's to more successful and hassle-free trading!
Thank you for choosing us and only green!
Kind regards,
Change
Great app for investments!
25 July 2022
Unprompted review
Reply from Change
Dear Alissa,
Thank you so much for your positive feedback! We're happy to hear that you find our app great for investing.
If there are any specific features or aspects that you particularly like, or if there's anything else you'd like to tell us about, please let us know. We're here to make your investing experience exceptional. Happy investing!
Best regards,
Change
Was trading crypto for couple of years…
Was trading crypto for couple of years on Change and decided to switch to CFD's. At first there were few but recently they added a lot, customer support helped to resolve some questions. Deposits also arrive unexpectedly fast
1 July 2023
Unprompted review
Reply from Change
Dear Sergiy,
Thank you for sharing your positive energy with us! We're happy to hear that you've been trading crypto on Change for a many years and have recently switched to CFDs. It's great that you've noticed the addition of new options, and we're glad that our customer support team has been able to help you with any questions you may have.
Fast and efficient deposits are essential for a smooth trading experience and we're pleased to hear that your deposits are arriving lightning fast.
If you have any further feedback or would like to discuss anything else, please don't hesitate to contact us. We appreciate your continued support and here's to more successful trading on Change!
Kind regards,
Change
App where I started to gain investing experience
I've learned about Change app while searching for possibilities to start gaining investing experience and learn the markets. Change looks as a great app to start - multiple asset classes, seamless experience. Let's see how well they will be supporting me in achieving my goals.
2 July 2023
Unprompted review
Reply from Change
Dear Kristof,
Thank you for choosing Change as the platform to begin your investment journey! We're excited to be a part of your experience as you learn about the markets and work towards your goals.
We're committed to providing a seamless and user-friendly experience, and we're here to help you every step of the way. If you ever have any questions, need assistance, or want to share your progress, our team is here for you.
Here's to a successful and fulfilling investment journey with Change! If there's anything specific you'd like to explore or discuss, please get in touch. We appreciate the trust you place in us.
Happy investing!
Best regards,
Change
I trust Change, because it is very regulated
I've been using Change for the last 3 years and made some good profits with it, especially during the bull run :) I like that it has everything I need for trading - major cryptos, stocks and CFDs.
I trust Change, because it is very regulated, has Estonian and Dutch licences. Deposit and withdrawals are super fast. I think my money is safe with Change.
1 June 2023
Unprompted review
Reply from Change
Dear Sophia,
Thank you for sharing your positive experience with Change! We're pleased to hear that you've been using our platform for the past 3 years and have enjoyed success, especially during the bull market. We're happy to have you.
We appreciate your trust and pride ourselves on our commitment to regulation and security. Having Estonian and Dutch licences is a testament to our commitment to providing a safe and reliable platform for our users.
Fast deposits and withdrawals are indeed crucial to a smooth trading experience, and we're pleased to hear that you find them super fast.
If there's ever anything specific you'd like to discuss or explore further, please feel free to contact us. We're here to support you in your trading endeavours.
Thank you for being a Changemaker!
Best regards,
Change
Great experience so far!
I recently opened an account with them! I am extremely satisfied so far. Everything is smooth and seemless. also went through the margin verification as I needed to have access to all the different assets that they offer. Process super simple and support quite helpful.
11 July 2023
Unprompted review
Reply from Change
Dear Ioulia 🖤,
Thank you so much for your kind words! We're happy to hear that you have opened an account with Change and that everything has been smooth and seamless for you.
It's great to know that the margin verification process was simple and that our support team was helpful. We're dedicated to providing a user-friendly and supportive experience for all our users.
If you ever have any further feedback or if there's anything specific you'd like to explore or discuss, please don't hesitate to contact us. We're here to make sure your experience with us continues to be excellent.
We wish you all the best, wherever you are!
Best regards,
Change
I like Change
I like Change, it looks good, and is easy to use. Lots of stocks and cryptos. Support works fast and is helpful. Community in Telegram is a nice feature for trading ideas.
24 May 2023
Unprompted review
Reply from Change
Hi there,
We are happy to have you onboard, please do let us know how we can make the app a 5 stars app instead of 4. You can drop us any feedback or ask us for help through the app or via e-mail at support@changeinvest.com
Your Change team
The app has improved a lot recently
The app has improved a lot recently, the fees, UI, spreads, new coins to trade with, new CFD-s. Definitely great news for the community as its more competitive than ever to trade with Change, not even talking about the ease of use, which has always been the major factor choosing the app.
24 May 2023
Unprompted review
Reply from Change
Hi there,
We are happy to have you onboard, feel free to drop us any suggestions or ask us for help through the app or via e-mail at support@changeinvest.com
Your Change team
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