chaiz.com Reviews 

205
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company and praised the exceptional level of service provided throughout the entire process. Customers frequently mention that the official online website is extremely user-friendly, allowing individuals to effortlessly navigate and compare different coverage plans without experiencing any confusion. People also deeply appreciate the very supportive staff members who take the necessary time to answer all inquiries thoroughly and patiently without applying annoying sales pressure. Consumers consistently point out the highly competitive pricing, upfront transparency, and straightforward contracts that ultimately deliver incredible financial value and lasting peace of mind for vehicle owners.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting that monthly payments and... See more

Warranty

Clients share positive opinions on warranty, highlighting that purchasing a vehicle protection plan is... See more

Staff

Customers consistently note positive experiences with staff, frequently describing representatives as... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very user... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very user friendly website!! The process was easy and each option is defined so you can understand what a plan will cover.. The wait time is only 30 days and 1000 miles and your plans will include ren... See more

Company replied

Rated 5 out of 5 stars

NAAC was recommended by the GMC service center. I had obtained the NAAC phone number from the service center. They verified Chaiz was an authorized third party dealer for NAAC. I completed the onli... See more

Company replied

Rated 5 out of 5 stars

Just purchased a protection plan for my 2022 F150. considering the age of my vehicle and the price of auto repairs I decided yo protect myself. I checked many online options and Chaiz had the best pri... See more

Company replied

Rated 5 out of 5 stars

I discovered chaiz.com thru a video on YouTube. I wanted to purchase a service contract for my 2017 Subaru Crosstrek that I gifted to my granddaughter. I spoke with Charlie on the phone after searchin... See more

Company replied


Company details

  1. Auto Insurance Agency

Written by the company

Chaiz is the first online comparison site for Extended Car Warranties. We aggregate the offerings of the best warranty providers in the industry and provide transparency in pricing and coverage. Research and compare the best plan for your needs and purchase 100% online. Once your auto manufacturer's warranty has run out, you are responsible to cover all costs of a mechanical breakdown. An extended warranty can protect you from a potential repair bill of thousands of dollars. Compare online and save up to 40% versus buying from a dealership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

205 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(205)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greeting Greeting : I must say Jerry has been a pleasure speaking with me on the terms in which i understood. He helped me pick out the best plan for me as well as my budget, which i applicated. H

Greeting : I must say Jerry has been a pleasure speaking with me on the terms in which i understood. He helped me pick out the best plan for me as well as my budget, which i applicated. Having Jerry as an employee is a great asset, Thank you Jerry again.
Me. Willen Bowman

6 April 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Dear Mr. Bowman,

Thank you so much for your kind words and for sharing your positive experience with us on Trustpilot. We are thrilled to hear that Jerry was able to assist you in finding the perfect plan that fits your needs and budget. He truly is a valuable team member, and your appreciation means a lot to him and the rest of us.

Your satisfaction is our top priority, and it's wonderful to know that Jerry provided the support and understanding you deserve. If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you once again for your thoughtful review.

Best regards,
Team Chaiz

Rated 5 out of 5 stars

Just purchased a protection plan for my 2014 BMW X3

Just purchased a protection plan for my 2014 BMW X3. I don't often but warranties but considering the age of my vehicle and the price of auto repairs I decided yo protect myself. I checked many online options and Chaiz had the best pricing with reputable companies. Their website is easy to use and presented my options in an upfront, clear, and detailed manner. I had some questions and reached out to Chaiz via email and they responded quickly and with satisfactory answers. I really like that they will allow you to cancel at any time.

4 April 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Jack Perrine,

Thank you for sharing your experience and leaving such a positive review! We’re delighted you found our protection plans competitively priced and supported by reputable companies. It’s great that our website made it easy for you to explore options with clear and upfront information.

It was a pleasure communicating with you via email and ensuring your questions were answered promptly and satisfactorily. At Chaiz, we strive to make the process as smooth and flexible as possible, and we're glad you appreciate the option to cancel at any time.

If you ever have additional questions or need further assistance, please don’t hesitate to let us know—we’re here to help.

Wishing you peace of mind and safe adventures with your BMW X3!

Rated 5 out of 5 stars

Very easy to sign up with clear and…

Very easy to sign up with clear and transparent pricing. I would recommend anyone to get this policy asap!

28 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Dear J S,

Thank you so much for your thoughtful review and for taking the time to share your experience! I’m thrilled to hear that you found the sign-up process simple and appreciated our clear and transparent pricing.

Your recommendation means the world to us, and I’m delighted we could make this process seamless for you. Should you have any questions or need assistance, please don’t hesitate to reach out—I’m here to help anytime!

Thank you again for choosing Chaiz.com.

Best regards,
Erick Fettingis
Chaiz.com Team

Rated 5 out of 5 stars

Friendly and professional

Company was very friendly and professional answering my many questions and concerns. I immediately bought the warranty plan we had discussed. They made it clear that I could contact them at any time if I needed further information or help.

19 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Dear Charles Ivy,

It was indeed my pleasure to assist you. Thank you for your kind words and for trusting Chaiz.com and me with your warranty needs.

I'm so glad we could address all your concerns, ensure a smooth process, and provide the peace of mind you sought for your wife's VSC needs.

If you ever have any questions or require assistance, please don't hesitate to let me know—I'm always here to help!

Thank you once again for your thoughtful review and for choosing Chaiz.com.

Best regards,
Erick Fettingis
Chaiz.com Team

Rated 4 out of 5 stars

Just purchase hoping for good results

Just purchase hoping for good experience!

26 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Thank you for your recent purchase and for sharing your thoughts! We’re thrilled to have you on board and are confident you’ll have a great experience with Chaiz.com.

If you have any questions or need assistance, our team is always here to help. Thank you for trusting us, and we look forward to exceeding your expectations!

Rated 5 out of 5 stars

I found it very easy to get a quote…

I found it very easy to get a quote through chaiz.com. When I had questions before my purchase, I was able to contact customer service and they were able to answer all my questions.

24 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Thank you so much for your excellent feedback! We're delighted you found it easy to get a quote through Chaiz.com. Making the process straightforward and user-friendly is one of our main goals, so it’s great to know we hit the mark for you.

We’re also glad our customer service team was able to assist you and answer all of your questions before your purchase. Should you have any more questions or need assistance in the future, we’re always here to help.

Thank you for choosing Chaiz.com—we genuinely appreciate your support!

Rated 5 out of 5 stars

I had my best experience having my…

I had my best experience having my external auto warranty through chain.com the staff is so knowledgeable special thanks to Erick who guided me through all the process and made everything so easy. The other good thing is the price, they offer you the best price comparable to Any other sitting in market.

20 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you had such a positive interaction with our team and are delighted that Erick guided you smoothly through the process.

We strive to provide knowledgeable support and make things easy for our customers every day, and it’s wonderful to know we met your expectations. We're also glad to hear that you found value in our pricing—offering competitive rates is one of our top priorities.

If there’s anything else we can assist you with, don’t hesitate to let us know. Welcome to the Chaiz.com family, and thank you for your trust!

Rated 5 out of 5 stars

it is so easy to purchase a protection…

it is so easy to purchase a protection plan on line with chaiz with many options to choose from to fit your budget.

12 March 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Thank you for your fantastic review! We're thrilled you found our online process easy and appreciated the options available to fit your budget. Making protection plans accessible and hassle-free is precisely what we aim for at Chaiz.com.

If you have any questions or need assistance in the future, don’t hesitate to contact us. We’re here to help!

Rated 5 out of 5 stars

Erick Fettingis was incredibly helpful

Erick Fettingis was incredibly helpful, informative, and patiently supported me through the entire process.

26 February 2025
Unprompted review
chaiz.com logo

Reply from chaiz.com

Thank you so much for your excellent review! I'm thrilled to hear that Chaiz and I were able to support you throughout the process and provide you with the assistance you needed. Your words mean a lot to Chaiz and inspire us to continue delivering the best service possible.

If there's anything else Chaiz can help you with in the future, please don't hesitate to let me know. It was indeed a pleasure working with you!

Rated 5 out of 5 stars

It was a really easy

It was a really easy, smooth process getting an extended warranty. The site made it simple to compare various companies and options.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I'm thrilled with my purchase…

I'm thrilled with my purchase experience! Unlike other companies, there were no high-pressure calls or bait-and-switch tactics. The website was easy to navigate, presenting numerous options for price, years/mileage, and coverage. I found the ideal plan at an excellent price. So glad I chose this website!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use.

I’m rating this site five stars for not having to call and listen to a sales pitch and the whole back and forth.

The platform's ease of use is effortless if you know where to find standard information about your vehicles. You populate the information regarding your vehicle, and the system will provide you with the options for which your car qualifies.

I haven’t purchased an aftermarket warranty in 8 years. The price has gone up, and the $1500-$3000 extended warranties you would typically add to your financing option at the dealership no longer exist. The average warranty for a car with 50k-100k is $3000-$5000 depending on the year, make and model, and mileage. Chaiz offered several companies to compare, and the prices ranged from $2200 to $5000. The great thing is that you can set this up on autopay via credit card or banking info. The convenience alone is a huge plus. Conducting your research first to know what to purchase would be incredibly helpful. I’m unsure about the affiliation between Chaiz and the car warranty companies, so I’m touching base regarding the site itself, not the content.

Seriously, kudos to the one who changed the industry. I oversee a few retail locations with a heavy emphasis on sales. I don’t like to be sold, nor do I care about the shift in attitude when you tell the pushy sales personnel you are not interested. I made my purchase on the Chaiz site on 11/25/24, so I can’t mention the quality of the warranty since I have yet to utilize

Overall, the coverage I purchased for the price is far more competitive than most of the other companies out there. If you prefer the peace of mind of the car warranty without being taken to the cleaners, make sure you check this site and review the terms before purchasing.

The contract is not drawn up in all of that legal jazz that most common folk can't understand; it is relatively easy for your average person to comprehend.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

You guys are just an amazing caring…

You guys are just an amazing caring family company and help me every way you can, an cared for my every need for my family, Please don't change Chaiz!!!From what im gathering from you guys,you guys are very very caring, my family feels safe with you thank you so so much. I recommend them 1,000 percent!!!!!

21 November 2024
Unprompted review

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