Very user friendly website!! The process was easy and each option is defined so you can understand what a plan will cover.. The wait time is only 30 days and 1000 miles and your plans will include ren... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
NAAC was recommended by the GMC service center. I had obtained the NAAC phone number from the service center. They verified Chaiz was an authorized third party dealer for NAAC. I completed the onli... See more
Company replied
Just purchased a protection plan for my 2022 F150. considering the age of my vehicle and the price of auto repairs I decided yo protect myself. I checked many online options and Chaiz had the best pri... See more
Company replied
I discovered chaiz.com thru a video on YouTube. I wanted to purchase a service contract for my 2017 Subaru Crosstrek that I gifted to my granddaughter. I spoke with Charlie on the phone after searchin... See more
Company replied
Company details
Written by the company
Chaiz is the first online comparison site for Extended Car Warranties. We aggregate the offerings of the best warranty providers in the industry and provide transparency in pricing and coverage. Research and compare the best plan for your needs and purchase 100% online. Once your auto manufacturer's warranty has run out, you are responsible to cover all costs of a mechanical breakdown. An extended warranty can protect you from a potential repair bill of thousands of dollars. Compare online and save up to 40% versus buying from a dealership.
Contact info
7600 Chevy Chase Dr, 78752, Austin, United States
- (833) 942-4249
- hi@chaiz.com
- chaiz.com
4.8
Excellent
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to purchase
Quick and easy to purchase, policy was sent to my email instantly.
10 June 2025
Unprompted review
Reply from chaiz.com
Thank you for your excellent feedback!
We're delighted to hear that your purchase experience with Chaiz was quick and seamless. Our team works hard to ensure our customers can get their policies processed efficiently, and we're glad our instant email delivery met your expectations.
We truly appreciate you taking the time to share your positive experience. Customer satisfaction is our top priority, and reviews like yours motivate us to continue providing excellent service.
Thank you for choosing Chaiz!
Best regards,
Team Chaiz
Quick and easy and online
Quick and easy and online. No phone calls required. Peace of mind at a very affordable price!
8 June 2025
Unprompted review
Reply from chaiz.com
Thank you for choosing Chaiz!
We're so glad you had a quick and easy experience with us! We designed our online platform specifically to eliminate the hassle of phone calls and paperwork, so it's wonderful to hear that this convenience made a difference for you.
Providing affordable peace of mind is at the heart of what we do, and your feedback confirms we're hitting the mark. We believe protecting your investment shouldn't be complicated or expensive.
Thank you for taking the time to share your positive experience – it helps other customers discover how simple vehicle warranty protection can be with Chaiz!
Best regards,
Team Chaiz
Easy to Use, Clear Instructions
I used Chaiz to purchase the extended warranty for the vehicle I just purchased. I appreciated how easy it was to search and find the right produce for my needs.
3 June 2025
Reply from chaiz.com
Thank you for your excellent review!
We're thrilled to hear that you found our platform easy to use and that our clear instructions helped you find the perfect extended warranty for your vehicle. Making the search and purchase process straightforward for our customers is exactly what we strive for at Chaiz.
Your feedback means a lot to us and helps other customers understand what they can expect when choosing Chaiz for their warranty needs. We appreciate you taking the time to share your experience!
If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
Team Chaiz
Great customer service
Great customer service. Helped me with everything I had questions about.
3 June 2025
Unprompted review
Reply from chaiz.com
Thank you so much for your kind words and for taking the time to leave us a Trustpilot review! We’re thrilled to hear that you had a great experience with our customer service team. Ensuring all your questions are answered is always our top priority.
We sincerely appreciate your support and look forward to assisting you again in the future!
Team Chaiz
Easily query a service that fit my…
"I had a great experience with chaiz.com.. It was easy to compare services and find the best fit without dealing with pushy salespeople. Their prices are much lower than big companies that bombard you with calls. I was able to research and purchase on my own terms. Plus, they offer great savings—a bonus for paying in full and an extra coupon that saved me hundreds! I had some questions, and Jerry was super helpful when I called."
29 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for this excellent and detailed review! We're thrilled that you had such a great experience with Chaiz.com.
It's fantastic to hear that you were able to easily compare services and find the perfect fit without any pressure from pushy salespeople. We firmly believe in letting our customers research and make decisions on their terms – that's precisely the experience we aim to provide.
We're also delighted that you discovered the significant savings we offer compared to those bigger companies that rely on constant calling. Your mention of the pay-in-full bonus and the extra coupon savings is music to our ears – we love helping customers save hundreds!
A special thanks for highlighting Jerry's helpfulness when you had questions. We'll make sure he knows how much his support meant to you. Our team takes great pride in being there when you need us, without being intrusive when you don't.
Thank you for choosing Chaiz.com and for taking the time to share such a comprehensive review. Customers like you make what we do incredibly rewarding!
Best regards,
Team Chaiz.com
Easy experience
This was the most easiest and less stressful application I have ever done.
Considering I looked around a couple a weeks ago at a few other places thought it would be online quotes but no they started calling and are still calling every day. And their pricing is also very competitive.
28 May 2025
Unprompted review
Reply from chaiz.com
Thank you for sharing your experience with Chaiz.com! We're so pleased to hear that our application process was the easiest and least stressful you've encountered.
We completely understand how frustrating it can be when companies bombard you with daily phone calls after requesting a quote. That's precisely why we've designed our process to be straightforward and respectful of your time – we believe you should be able to explore your options without the pressure.
It's also great to know that you found our pricing competitive after comparing it with others. We work hard to offer excellent value while keeping the entire experience stress-free and straightforward.
Thank you for choosing Chaiz.com over the other options you considered. We truly appreciate your business and your thoughtful review!
Best regards,
Team Chaiz.com
AWESOME CUSTOMER SERVICE VERY THOROUGH…
AWESOME CUSTOMER SERVICE VERY THOROUGH AND PATIENTS IN EXPLAINING THE PROGRAM
27 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for this fantastic review! We're delighted to hear that our customer service team provided you with such a thorough and patient experience.
Our team takes great pride in ensuring that every customer fully understands our program, and it's gratifying to know that their dedication and patience have made a positive impact on your experience with Chaiz.com.
We'll be sure to share your excellent feedback with our customer service team – they'll be thrilled to hear how much their efforts were appreciated!
Thank you for choosing Chaiz.com and for taking the time to share your experience with others.
Best regards,
Team Chaiz.com
Seamless experience
Great experience purchasing the contract! Very informative and simple to use. Straightforward and affordable payment options
16 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for taking the time to share your experience with Chaiz.com! We're thrilled to hear that you found the contract purchasing process seamless and straightforward.
It's wonderful to know that our platform delivered on being informative and easy to use – that's precisely what we strive for. We're also glad our payment options worked well for your needs.
Your feedback means a lot to us and helps other customers feel confident in choosing Chaiz.com. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
Team Chaiz.com
I am so grateful to have found…
I am so grateful to have found Chaiz.com. I was looking for an honest reputable and affordable vehicle service contract provider. After days of searching I came across Chaiz.com.
Not only was the price affordable I was intrigued by the service contract itself.
I decided to call, just to get some clarity
Jerry was so personable, and was able to answer and address all my concerns. He was with me thru the entire purchase.
Thank you again to the Chaiz.com Team!
29 April 2025
Unprompted review
Reply from chaiz.com
Thank you so much for taking the time to share your experience with Chaiz.com! We are delighted to hear that you found us while searching for a reputable, honest, affordable vehicle service contract provider.
It means a lot to us that the service contract was intriguing and met your expectations. We’re also thrilled to know that Jerry was able to assist you with clarity and care throughout the process. Our team is dedicated to providing support every step of the way, and it’s wonderful to hear that Jerry made the experience seamless for you.
Your kind words inspire us to continue delivering outstanding service to all our customers. We’re so glad you chose Chaiz.com and trusted us as your partner in protecting your vehicle.
Thank you again for your glowing review and for joining the Chaiz.com family. Should you ever need further assistance, please don’t hesitate to reach out—we’re here for you!
Team Chaiz
This is my 3rd extended warranty with…
This is my 3rd extended warranty with Chaiz and NAAC. I work in the automotive industry at a dealership and normally warranty companies are a pain with getting payment and approvals, but it's always a same day experience. It keeps customers and repair facilities happy!
17 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for taking the time to share your experience with us! We're thrilled this is your third extended warranty with Chaiz and NAAC. It's wonderful to know that we’ve been able to provide you with a smooth, same-day approvals and payments experience. Your insight as a professional in the automotive industry means a lot to us, and we genuinely appreciate your trust and support.
Keeping customers and repair facilities happy is always our top priority, and feedback like yours motivates us to continue delivering excellent service. Thank you for being a valued customer, and we look forward to assisting you in the future!
Team Chaiz
My experience with chaiz.com has been outstanding.
My experience with chaiz.com has been easy. They provide great customer service and support. I highly recommend anyone looking to purchase an extended vehicle warranty to check with them first.
16 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for your fantastic review! We're delighted to hear that your experience with Chaiz.com has been easy and that our customer service and support met your expectations.
Your recommendation means the world to us, and we're so glad we could assist you with your extended vehicle warranty needs. If you have any questions or need further support, don't hesitate to reach out. Thank you for choosing Chaiz!
Team Chaiz
Very easy to work with
13 May 2025
Unprompted review
Reply from chaiz.com
Thank you for your feedback! We're so glad you found us very easy to work with. Providing a seamless and straightforward experience is always our goal. Please let us know if there's anything else we can assist you with!
Team Chaiz
Awesome Company
This is the second policy I have purchased through Chaiz. The purchase process was easy. Jerry with customer service was very helpful with all my questions.
12 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for your kind words! We're thrilled that you've chosen Chaiz for the second time and that the purchase process was smooth for you. It's great to know that Jerry was able to assist you and answer all your questions.
Your continued trust means a lot to us. If you need anything in the future, we're here to help! Thank you for being a valued customer.
Team Chaiz
I really had a fantastic experience
I really had a fantastic experience, along with a great price on a vehicle contract. I was even contacted by Erick a Senior Vice President who made sure I didn’t need anything during my search. Now that’s customer service! If you’re in the market to protect your property, then look no further! Chaiz is the place!
7 May 2025
Unprompted review
Reply from chaiz.com
Thank you so much for your fantastic review, Andrew!
We’re so glad you had a great experience and found an excellent price on your vehicle contract. It’s wonderful to know that Erick, our Senior Vice President, was able to assist you personally during your search. We always aim to go above and beyond for our customers.
Your recommendation means a lot to us, and we’re here for you whenever you need support. Thank you for choosing Chaiz to protect your property!
Team Chaiz
I had warranty though this company but…
I had warranty though this company but when I turned a claim in and after two months my claim was denied so I cancel my warranty with them and I willnt go back to them they should take you money every month but willnt help when you turn a claim in I’m still waiting on my full refund from this company so if I was you guys I would always read small prints before you agree with this company they suck
28 April 2025
Unprompted review
Reply from chaiz.com
Dear Corinne,
Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. We understand how frustrating it must have been for you to have your claim denied, and we appreciate knowing about the challenges you've faced.
At Chaiz, we act as an independent marketplace, connecting customers with vehicle service contract administrators, much like how a travel website connects travelers with airlines and hotels. While we facilitate the purchase of these contracts, we do not process claims or have authority over the specific terms and conditions set by the contract administrators.
In your case with ServiceContracts.com, the claim was unfortunately denied due to their requirement for proof of regular maintenance and the lack of maintenance to your vehicle, as outlined in the contract. This is a common industry standard and something mentioned in the agreement. We understand how these details can sometimes be overwhelming, and we regret that this has negatively impacted your experience.
Regarding your request for cancellation and refund, all policies come with a 30-day money-back guarantee and follow the industry standard of a 30-day/1,000-mile waiting period. Your coverage began on 02/12/2025, and the claim was filed in mid-April and has been cancelled. If your policy had been paid in full upfront, a prorated refund would be issued upon cancellation. However, since your plan was purchased on a month-to-month payment basis, you are only responsible for payments on a month-to-month basis to keep your coverage active. So, in other words, you're paying per month for that month's protection.
Corinne, the feedback from our customers is invaluable to us. It helps us improve our services and ensure a better experience for everyone. Thank you again for bringing your concerns to our attention, and I apologize if we fell short of meeting your expectations in any way.
If you want to speak with Chaiz again to discuss this matter further, please call us at (833) 942-4249 or email us at support@chaiz.com.
Best regards,
Team Chaiz
Mission accomplished
Mission accomplished! Conveniently alternative policy
28 April 2025
Unprompted review
Reply from chaiz.com
Thank you for taking the time to share your experience with Chaiz.com. We're delighted to hear that you found our alternative policy convenient and that it met your expectations. Your satisfaction is our top priority, and your feedback helps us ensure we continue to provide the best possible service.
If you have any additional comments or questions, please don't hesitate to contact us. We're always here to assist you.
Best regards,
Customer Service Team
I just purchased a vehicle service…
I just purchased a vehicle service contract (VSC) through Chaiz andErick Fettingis, the Senior VP of Customer Experience at Chaiz.com, and I can't say enough good things about the whole experience. Erick made everything very easy to understand. He was there to guide me every step of the way without any pushy sales tactics. What really stood out to me was how he actually took the time to listen and figure out what I needed, which is so refreshing compared to other companies I've dealt with. Erick's knowledge and his laid-back approach played a big part in why I decided to go for the VSC. It's not every day you get to talk directly with someone at that level, and this personal touch is what makes Chaiz and Erick stand out. Their commitment to keeping customers happy really made a difference for me. If you're looking for a straightforward and reliable experience, I recommend checking out Chaiz.com
24 April 2025
Unprompted review
Reply from chaiz.com
Thank you so much for your heartfelt review and for taking the time to share your experience on Trustpilot!
I'm thrilled to hear that your journey with us at Chaiz was such a positive one and that you felt guided and understood throughout the process. It's always our goal to provide a clear, straightforward, and supportive experience without the pressure of pushy sales tactics.
I'm particularly pleased that my approach, along with the personalized attention you received, made a difference in your decision-making. It's interactions like yours that make our efforts truly rewarding, and we're committed to maintaining this level of service for all our customers.
Your recommendation means the world to us, and we are grateful that you chose Chaiz for your vehicle service contract needs. If you ever have questions or need further assistance, please don't hesitate to reach out.
Thank you once again for your kind words and trust in Chaiz.
Best regards,
Team Chaiz
Just purchased an extended warranty for…
Just purchased an extended warranty for my 2014 F250 King Ranch and finished reading the warranty and feel confident that I will be covered when something happens as I’m sure it will eventually. But we will see. I’m happy so far.
12 April 2025
Unprompted review
Reply from chaiz.com
Dear John,
Thank you for choosing Chaiz for your extended warranty needs and for sharing your experience. We're thrilled you feel confident and happy with your warranty. It’s our priority to ensure you’re covered and have peace of mind as you continue to enjoy your 2014 F250 King Ranch.
If you have any questions or need further assistance, please don't hesitate to contact us. We're always here to help and ensure your experience remains exceptional.
Thank you again for your trust in us!
Best regards,
Team Chaiz
Big shoutout to Jerry and Erick the…
Big shoutout to Jerry and Erick the Vice President for their integrity to pay an error not listed on the extended warranty contract (NAAC). Appreciate it. Just follow the guidelines they’ll take care of you.
9 April 2025
Unprompted review
Reply from chaiz.com
Dear Ace,
Thank you so much for your kind review. We are delighted to hear about your positive experience with our team and their dedication to ensuring your satisfaction.
We strive to maintain the highest level of integrity and customer care, and it’s rewarding to know that Jerry and Erick could effectively assist you, especially with matters not listed on the extended warranty contract. Your words are encouraging to our team and reflect our commitment to serving our customers reliably.
If you ever need further assistance or have any questions, please feel free to reach out. We’re always here to help and ensure your experience remains excellent.
Thank you once again for your trust and support.
Best regards,
Team Chaiz
Reply from chaiz.com
Dear Brittany Brown,
Thank you so much for your lovely review! We are thrilled to hear that Erick positively impacted your experience. As our SVP of Customer Experience, Erick is dedicated to ensuring our customers feel valued and supported, and it's wonderful to know that you felt exactly that.
We are delighted to welcome you as a customer. If you have any questions or need assistance, please do not hesitate to reach out.
Thank you for choosing us!
Best regards,
Team Chaiz
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