I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I h... See more
Company replied
I made such a great connection with my original provider and was extremely distraught she left the platform out of the blue. I was super nervous on having to build rapport with a new provider. Since c... See more
Company replied
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpa... See more
Company replied
Company details
Written by the company
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space. We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time. Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Contact info
United States
- 415-403-2156
- support@cerebral.com
- cerebral.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cerebral has helped continue my… mental health treatment
Cerebral has helped continue my medication needs through a convenient online experience. I previously worked with local medicaid clinics, but needed a different solution after losing medicaid, and Cerebral was able to continue where my previous prescriber left off.
4 November 2025
Unprompted review
Reply from Cerebral
Hello Kyle,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Highly skilled and empathetic professional
I had to find therapist fast and am very glad I found Cerebral. My therapist Meghan Young is fantastic. Compassionate, insightful, really listens. Professional and supportive . Highly recommend!
13 October 2025
Unprompted review
Reply from Cerebral
Dear Anna,
We truly appreciate your positive feedback about Cerebral! It's encouraging to hear about your good experience with Cerebral, and your clinician specifically, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
Excellent Experience
My provider was wonderful. Very kind, in tune with what was going on and easy to chat with. She listened attentively and was quickly able to understand my needs and get me set up with some prescriptions. I really really like that Cerebral sends the Rx to you directly; for someone with depression it’s really helpful that I don’t have to add an errand! Very happy I found this.
5 November 2025
Unprompted review
Reply from Cerebral
Dear Kellie,
Thank you for choosing to share your positive feedback about Cerebral, and your clinician! Your kind words motivate us to keep pushing the bar higher.
Please feel free to reach out if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Great Experience and Affordable!
My experience with Cerebral has been great! Both therapists I’ve had have been knowledgeable, compassionate, supportive, and empathetic. I also started medication therapy and I’m very satisfied with the intake/evaluation process to see whether it was a good option for me. I always felt like I was heard and all of my concerns were addressed. And it’s a lot more affordable than other places I’ve been to!
7 November 2025
Unprompted review
Reply from Cerebral
Hello Adriana,
We appreciate your positive feedback about Cerebral, and your clinicians! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
It was quick and simple
It was quick and simple. The Dr was professional and knowledgeable. I would recommend to anyone in need of Mental support and assistance.
3 November 2025
Unprompted review
Reply from Cerebral
Dear Kimberly,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
I’ve been with Cerebral for over 3 yrs; highly recommend
I have been with Cerebral for over 3 yrs. They’re accommodating and have a great support team. Prescribers are available on weekends and after hours. I’m very satisfied and highly recommend.
5 November 2025
Unprompted review
Reply from Cerebral
Hello Elizabeth,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you continue to have a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
SO HAPPY WITH CEREBRAL
such an incredible support team! I LOVE my nurse practitioner and how caring and thorough she is to get me on proper medication for my mental disorder. 100% would recommend for your healing journey!
2 November 2025
Unprompted review
Reply from Cerebral
Hello Kara,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Great care!
My Care Team has been amazing. Dr. Corrine has been such a help in just the first month. I really look forward to our sessions.
28 October 2025
Unprompted review
Reply from Cerebral
Dear Daniel,
Thank you for taking the time to share your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Please feel free to reach out if you have any questions or concerns. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Great therapy option!!
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I had until the spiral started. In only a couple months, my therapist has been able to identify my problematic thoughts and behaviors, teach me skills to improve my life, and call me out on my BS when needed. Cerebral has been a lifesaver for me. My only issue is they don’t accept my insurance so I have to pay out of pocket. Other than that, I highly highly recommend!!
27 October 2025
Unprompted review
Reply from Cerebral
Hello Megan,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Five stars all across the board!
Being able to select from multiple therapists and choosing a time to meet based on my needs makes the daunting task of starting therapy much easier. My therapist and prescriber are knowledgeable and easy to reach if I have questions or concerns. The platform itself is very easy to use. I am so thankful for Cerebral.
25 October 2025
Unprompted review
Reply from Cerebral
Hello Heather,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Thanks?
It took me years to finally decide to begin therapy because I have trust issues and abandonment issues. I found a therapist who I love through cerebral. He was able to help me learn to start loving myself again. He helped me navigate some very low points. It worked well for a few months. The end user experience is fairly positive, although there are some times where app navigation is a little unintuitive.
All of that became irrelevant when I met with my therapist a few weeks back to discover that he had been let go as a result of a couple of 3 star reviews that were probably filled out by a manic patient. It's nice to know that your ability to brag about an overall rating of 4.8 or 4.9 to compete with growtherapy and other platforms which also do the same is more important than considering your clients' needs and just how destabilizing it can be to take somebody who finally got into therapy and trigger all of those trust and abandonment issues by shit canning her therapist.
Enjoy your own 3-star review. How does it feel?
1 October 2025
Unprompted review
Reply from Cerebral
Hello Katie,
We appreciate you taking the time to express your concerns about your recent experience with Cerebral. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team.
Warm regards,
Customer Engagement Team, Cerebral
3 years ago I started with yall
3 years ago I started with yall. And I’ve had nothing but good experiences. 3 years ago I had something bad happen to me and to be honest yall saved my life quite literally with all the support and pointing me in the right direction for medication!
20 September 2025
Unprompted review
Reply from Cerebral
Dear Ashley,
Thank you for choosing to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
Please do not hesitate to reach out with any questions or concerns. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Excellent Mental Health Service.
My therapist gets right to the core of my issues. She helps me see through the emotion to the thoughts causing the feeling, and teaches me how to combat those thoughts. My prescriber is amazing. I can't remember the last time I felt so calm and happy.
20 October 2025
Unprompted review
Reply from Cerebral
Hello Amanda,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Therapists provide the care, Cerebral provides a service that connects patients with that care
Cerebral does not provide the quality online counseling. The therapists do. Cerebral makes it hard to continously get that care because their goals don't fully align with the therapists who provide the excellent care. Thanks to policy changes, I have to either leave Cerebral to follow the care of my therapist, or switch therapists. Both have proven to be a bit traumatic and unnecessary. Also the communication directly from Cerebral is lacking empathy and basic customer care protocol.
7 October 2025
Unprompted review
Reply from Cerebral
Hello Tanisha,
Thank you for taking the time to express your concerns about your recent experience with Cerebral. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team.
Warm regards,
Customer Engagement Team, Cerebral
I don’t agree with all of their…
I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for a better experience than I have with her. If you’re looking for a fairly affordable option for medication, therapy, or both, Cerebral is a great company to go with. Thanks Cerebral!
13 October 2025
Unprompted review
Reply from Cerebral
Hello Elina,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
There's no Shame in my Mental Health…
There's no Shame in my Mental Health Game! I was a mental wreck, during the pandemic dealing with anxiety as well as other concerns I finally had to give into the stigma... I needed Mental Aid and Assistance. I didn't want anyone to know.. My very first time reaching out to Cerebral I felt a warmth, a calmness that I am not alone and that they are here to help n they've Done Just THAT! The staff is AMAZINGLY PATIENT. I've been a patient of Megan Kenny for several years... She has not skipped a beat every appointment every conversation.. at one point I'd said Forget,.. I can't do this... after several months of absence.. I came back and she was right there ready to get me back on Track.. I have love for My Care Team.. We're Family Now I have and will continue to share and spread the word about Cerebral with family friends.... Happier Days Are Ahead
13 October 2025
Unprompted review
Reply from Cerebral
Dear Tracey,
Thank you for choosing to take the time to share your positive feedback about Cerebral, and your clinician! Your kind words motivate us to keep pushing the bar higher.
We're always here to support you with any questions or concerns you may have, so please do not hesitate to reach out!
Kind regards,
Customer Engagement Team, Cerebral
Good service with quick and efficient…
Good service with quick and efficient booking
29 September 2025
Unprompted review
Reply from Cerebral
Hi Arkadiy,
Thank you for choosing to share your positive feedback about Cerebral! We're encouraged to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Please do not hesitate to reach out if you have any questions or concerns. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
Anna was fantastic-I was in the comfort…
Anna was fantastic-I was in the comfort of my home, I love the zoom call experience it really worked for me!
8 October 2025
Unprompted review
Reply from Cerebral
Hello Corinne,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Doctor is great
Doctor is great! Dr listened to my concerns and assessed. I was happy with the outcome and excited to get better.
3 October 2025
Unprompted review
Reply from Cerebral
Dear Lehua,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
On my first visit my provider listened…
On my first visit my provider listened to my concerns and worked with me to find a treatment that would work. She was kind and knowledgeable. The process was so easy. I was able to pick up my meds from a local pharmacy the same day.
30 September 2025
Unprompted review
Reply from Cerebral
Hello Samantha,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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