cedars-sinai.org Reviews 

Cedars Sinai is the best hospital I ever been to. My experience here is amazing. I had heart and liver transplants and all doctor and nurse were very knowledgeable, professional, compassionate, kind, and very caring towards me. I can’t thank them enough for keeping me in a good care. Cedars Sinai is the best hospital I ever been to. My experience here is amazing. I had heart and liver transplants and all doctor and nurse were very knowledgeable, professional, compassionate, kind, and very caring towards me. I can’t thank them enough for keeping me in a good care. Theirs extraordinary attention to detail are unmatched. I waited here for my heart and liver transplant for almost three months and all doctors and nurses here at Cedars Sinai constantly impressed me with their dedication and commitment to patients well being. I truly appreciate their contribution to my health journey. Thank all to everyone for their exceptional support during this difficult time. I felt confident and secure in their care. This wonderful experience will always be remembered with gratitude. Theirs extraordinary attention to detail are unmatched. I waited here for my heart and liver transplant for almost three months and all doctors and nurses here at Cedars Sinai constantly impressed me with their dedication and commitment to patients well being. I truly appreciate their contribution to my health journey. Thank all to everyone for their exceptional support during this difficult time. I felt confident and secure in their care. This wonderful experience will always be remembered with gratitude.

I wish I could give zero stars. We drove a long distance to this hospital because of its reputation, but our experience in the emergency department was extremely disappointing and concerning.

We brought my son in for dizziness, headaches, and chest discomfort, expecting a thorough medical evaluation. Unfortunately, his symptoms were never fully addressed. We left without answers, without a clear diagnosis, and without confidence in the care provided.

The lack of cleanliness was alarming. In the EKG area near check-in, my son was asked to lie on a blanket that was clearly not changed between patients. I personally observed multiple individuals use the same blanket. Another patient had to request a change, and the staff member admitted he had forgotten. This raised serious concerns about infection control.

We were placed in a room and left waiting for hours with very little communication. An IV was inserted into my son’s arm, but nothing was ever connected to it. No fluids, medications, or treatment were given, and no one explained why it was necessary. It caused discomfort and had to be removed at his request.

Another very concerning situation involved patient safety. When my son was uncomfortable, I attempted to adjust his hospital bed. Instead of assisting, a nurse instructed me, his mother, to reach behind the bed and adjust it myself because the bed was not plugged in. This involved heavy medical equipment that I had no training or knowledge to handle. It was unsafe and inappropriate to expect a family member to manage hospital machinery rather than providing proper assistance.

The most concerning part of this experience was the lack of communication and transparency. The physician briefly told us my son was “healthy” and that his labs were “good,” but he did not review what tests were performed, did not explain the results, and did not provide documentation or discharge instructions. We still do not know what labs were run or what the findings were.

When I asked to speak with a supervisor, no one ever came. Even the therapist who spoke with my son did not appear to listen to his concerns.

Overall, the emergency department felt disorganized, unsanitary, and lacking in patient-centered care and communication. Patients and families deserve clear information, respect, and compassionate treatment. I sincerely hope improvements are made so that others do not have a similar experience.

Horrible experiences with the
following people at the Executive Management level of Cedars-Sinai regarding my complaints about Nataly Akbarshahi MD, ( see my review of my experience with this doctor), her actions and her false records:
Stephanie Thomas - Operations Manager. Does not respond to complaints, phone calls or texts. She did post on my CS Link a phone encounter under her name which is as false and convoluted as Dr. Akbarshahi's Clinical Notes. Ms. Thomas has never spoken to me directly. These people just lie.
Gina Thaxton - Administration Executive.
Be very careful if she calls you. She will
be very friendly, almost folksy. Dismissive and dishonest, only looking to protect the doctor.
Trudy Duncan - Asst to Dr. Caroline Goldzweig. Told me my complaints to
Patient Advocacy had escalated to Risk Management. But has not responded to subsequent phone calls and email.
I have heard nothing from Risk Management. All I have gotten so far is the runaround and lie after lie.
Ongoing since Jan. 23, 2026

You don’t have a race or nationality, if your profession belongs to Humanity!

Cedars Sinai Urgent Care in Los Feliz should be shut down. Lost test results, told that I wasn’t eligible for a certain kind of treatment and told another thing on the phone an hour later and yet another thing a few hours after that. Condescending physicians assistant, condescending nurses, a really terrible place to seek care

Worst hospital in the world

Cedars Sinai are runninng a scam. They will take you in for fully covered procedures such as an annual physical and they will carefully sneak in services that are not covered by insurance without explicitly telling you, leading you to believe that is all part of the same visit that's covered. They will also try to keep you there longer so that they can bill for extra time. Don't be suprised if you receive exorbitant bills more than a month later. Even though my experience with the nurse was positive at the time, I can't help to think that they're all in on it, like used car salesmen. They also claim to be a non-profit while taking financial advantage of patients. Avoid this scam at all costs.

Wait time stated is 30 minutes. I've been waiting for over 2.5 hrs. Text to concierge unanswered and no one available to take my call to customer service. In the meantime, I'm in pain and the pharmacy is now closed. I thought this would be quicker than going to a walk-in clinic.

The nursing staff in the critical care unit were all goofing off especially at night time.

The nursing staff is second rate so be aware.

I asked multiple times if my Telehealth call would be covered by my insurance and was repeatedly told it would, and then they still charged me. On top of that, the doctor was rude and ignored me, could hardly hear me because their call service is so bad, and ended up just telling me to go to a different doctor.

I highly recommend you use another service

I went for regular doctor visit coded as "established patient visit"

The doctor and facility are in-network

I called ahead before scheduling, to insurance co. and doctors office to ensure:

(1) both were in-network

(2) my only financial obligation would be the $50 specialist copay

Because I have had issues with billing in the past, I checked the Cedars website, the Cigna website and called both the doctor's office and Cigna to make certain that the total cost would be the $50 copay.

Two months later, I received a bill from Cedars for a "facility fee"!

The bill said I was delinquent, although I had not received an earlier invoice.

I checked the paperwork I signed, the Cigna website, the doctors listing, (he has no other office location), and non of these places list a facility fee for a standard office visit. This is fraud. I called the office and Cigna, and they state that the doctor is an "independent contractor". This still doesn't allow them to surprise patient with a facility fee without disclosing this information anywhere.

I’ve been going to doctors all over the country for 30+ years and unfortunately still have heart issues and neurological issues that nobody can figure out.

Being in network at cedars has helped me so much,
The best doctors, surgeons, and beautiful hospital!

Grateful to be in network

Cedars-Sinai was once a top-notch medical center -- but no longer, there is no quality control or patient financial protection there! My wife and I got a phony bill from a C-S MD, which had been cancelled over two years before, followed by a harassing phone call from this bad MD's office manager. When we protested by first calling and then emailing the C-S alleged quality-control office, we never reached anyone or got any call back -- then we emailed all C-S top administrators, none of whom were the slightest help. CEDARS-SINAI IS LIVING OFF OF ITS REPUTATION, BUT THAT OLD REPUTATION HAS BEEN TARNISHED BY THE PRESENT MANAGEMENT-SHAME ON CEDARS-SINAI, WHOSE OFFICERS SEEM TO FOLLOW THE "HYPOCRITIC OATH" BY MAKING C-S A SECOND RATE MEDICAL CENTER!

The staff were quick to help the patients and send the bloodwork results right away via the app.

Diagnosed me with a bleeding ulcer after I vomited blood, and left me sitting in the lobby for the past 8 hours with no water or check ins. I’m going home with now with no treatment. Still bleeding. Can this be a hospital in America???

It's a good hospital but the building is dated, the cafeteria is horrible and there is a lot of entitled people there, both patients and staff.