Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the pr... See more
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Review summary
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Reviews shaping this summary
An excellent experience - a five star service and everything was exactly as described. The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and th... See more
Company replied
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... See more
Company replied
Power supply did not come with a mains lead!! So I thought!! Had to buy a lead quickly from another supplier! Found mains lead in packaging when disposing of the box the order came in. Wrapped u... See more
Company replied
Company details
- Security System Supplier
- Burglar Alarm Store
- Cable Company
- Fire Alarm Supplier
- Road camera
- Security Equipment Store
Written by the company
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Written by the company
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contact info
73 Whalley New Road, BB1 6JY, Blackburn, United Kingdom
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're glad we could offer a great substitution when the original item was unavailable, and we're delighted to hear that your delivery arrived super fast. We truly appreciate your support and look forward to serving you again!
Seamless process
Easy to set up account. Competitive pricing for required equipment & fast dispatch / delivery
4 December 2025
Reply from CCTV Direct (UK) Limited
Thank you for your fantastic review! We're pleased to hear that you found the process seamless and the account setup easy. It’s great to know our competitive pricing and fast dispatch met your expectations. We truly appreciate your feedback and look forward to supporting you again in the future!
Staff where very helpful and…
Staff where very helpful and knowledgeable, goods arrived next day.
1 December 2025
Reply from CCTV Direct (UK) Limited
Thank you for your kind review! We're delighted to hear that our staff were helpful and knowledgeable, and that your goods arrived the next day. Your feedback means a great deal to us, and we look forward to assisting you again soon.
good price and service fast delivery
3 December 2025
Reply from CCTV Direct (UK) Limited
Thank you for your great feedback! We’re pleased to hear you were happy with the price, service, and fast delivery. We truly appreciate your support and hope to serve you again soon!
Great Price, Great Customer Service
Bought a new Hikvision NVR at a great price from their website, slight issue with model description on my invoice, when I phoned to check it was all correct I noticed CCTV Direct are quite local to me, I arranged to pickup the NVR and had it all setup and running the same day.
2 December 2025
Reply from CCTV Direct (UK) Limited
Thank you so much for the lovely review! We're really glad you found a great deal on your new Hikvision NVR. Sorry again for the little hiccup on the invoice — but we're happy we could clear everything up quickly. And it’s even better that we turned out to be just around the corner!
Great to hear you were able to pick it up and have everything up and running the very same day. We appreciate your support and look forward to helping you again whenever you need us!
Reply from CCTV Direct (UK) Limited
Thank you for your great review! We're delighted to hear your order reached Northern Ireland so quickly and that you were happy with our service. We really appreciate your support and look forward to helping you again soon!
lies, lies and more lies
Update on my review of the 29th October in which i gave Sully and the company a glowing review.
now fast forward 6 weeks.
i bought a camera and nvr from them, but not the hard drive. To cut a long story short, i wasted £440 on 2 hard drives that overheated and failed.
i joined a Hikvision group on facebook, told them the problem and there was about 50 people who had the exact same problem with Hdd`s over heating with this particular Nvr model.
Hikvision knew about it and so do cctv direct and all they had to do was supply me with a fan to go inside the Nvr to stop the overheating.
I rang Cctv direct and after speaking to Sully and after speaking to his manager, he admitted, he should of supplied a fan with and would send one out in the next few days.
Guess what. That was 10 days ago and no fan.
There was no sorry, nothing, they weren't interested.
The fan is £10 to buy.
i actually paid more for the 2 Hard drives than i did the camera and Nvr combined.
So to all you people reading this, be aware of this company, they are quick to sell you something but if something goes wrong. Forget it.
They will lie there socks off to get out of it.
You have been warned.
6 December 2025
Unprompted review
Reply from CCTV Direct (UK) Limited
Thank you for your review! We're glad to hear you were happy with the price and impressed by the fast delivery. We really appreciate your support and look forward to serving you again!
My order was posted within 3-5 days
26 November 2025
Reply from CCTV Direct (UK) Limited
Thank you so much for your feedback! We’re glad to hear your order was posted within the expected 3–5 days. We truly appreciate your support and hope you enjoy your purchase!
CCTV Direct consistently offer the best…
CCTV Direct consistently offer the best prices, exceptional customer service, and prompt delivery – a reliable choice every time, highly recommend 10/10
21 November 2025
Reply from CCTV Direct (UK) Limited
Thank you for your excellent 10/10 review. We genuinely appreciate your kind feedback and your trust in our service. We look forward to continuing to serve you.
Reply from CCTV Direct (UK) Limited
Thanks a lot for the great feedback! We’re thrilled you loved our service and fast delivery. See you again soon!
Reply from CCTV Direct (UK) Limited
Thank you so much for your wonderful review! We’re glad to hear you had a great experience and that our fast delivery met your expectations. We truly appreciate your support!
Late order
I placed my order on Tuesday for next-day delivery. You phoned on Tuesday to say an item wasn’t in stock, and I agreed to the delay on the condition that the order would still arrive by Saturday at the latest, as I needed it installed before the builders restart on Monday.
It’s now Sunday and nothing has arrived. This delay has caused a major issue. I would have ordered something different or from another supplier.
I wouldn’t have left a review but you have emailed asking for one even before I’ve received my order.
18 November 2025
Reply from CCTV Direct (UK) Limited
Thank you for taking the time to leave your feedback, and we’re truly sorry for the inconvenience this delay has caused.
After speaking with you on Tuesday, we arranged the order on the basis that it would reach you by Saturday at the latest. As agreed, we dispatched your item on Thursday using DHL, which should normally have arrived with you on Friday.
Unfortunately, DHL experienced an unexpected delay with the shipment, which was outside of our control. We understand how important the timing was for you, and we are very sorry that the courier did not deliver within the expected timeframe.
We are currently following this up with DHL to understand why the parcel was held up and to ensure it does not happen again. Thank you for your patience, and we sincerely apologise for the disruption this caused to your plans
Staff friendly and advice also…
Staff friendly and advice also presented well. Received the new monitor before 12 noon the following day. Screen up and working.
Thank you.
17 November 2025
Reply from CCTV Direct (UK) Limited
Thank you for sharing your experience with us. We’re pleased to hear that our team provided clear guidance and that your monitor arrived early the next day. Glad to know everything is set up and running well!
Genuine products and prices are very…
Genuine products and prices are very competitive. Delivery is fast and easy. Definitely recommended.
11 November 2025
Reply from CCTV Direct (UK) Limited
Hi Michael,
Thank you so much for your kind words! We’re delighted you found our products genuine, competitively priced, and easy to order. It’s great to know delivery met your expectations too. Your recommendation means a lot to us, and we look forward to serving you again.
Reply from CCTV Direct (UK) Limited
Hi Mac,
Thank you for your feedback! We’re glad to hear you found our service professional and quick — that’s exactly what we aim for. We really appreciate your support and look forward to helping you again.
Paid extra for next day delivery
Paid extra for next day delivery. Kit was ordered on a Saturday for a job in London. No delivery on the Monday so we had to go to London and we were promised the kit would be with us on site pre 10am. Again after umpteen phone calls to find out where the equipment was we finally received it at approximately 3pm. Terrible service and won't be using them again.
8 November 2025
Reply from CCTV Direct (UK) Limited
Hi Lee,
Thank you for your feedback, and I’m very sorry for the inconvenience caused.
Your order was placed on Saturday, when our dispatch and courier services are closed, so it was processed first thing Monday and shipped via DPD on a next‑day service. Unfortunately, DPD experienced delays outside our control and the parcel did not arrive as scheduled.
When we learned you needed the kit in London on Wednesday, we attempted a diversion which DPD could not complete. To minimise disruption, we sourced a local supplier and arranged same‑day hand delivery to your site at our own cost.
We understand how frustrating this was and sincerely apologise despite our efforts to resolve the situation. Please contact us directly if you’d like to discuss further.
Good communication regarding purchase…
Good communication regarding purchase when phoned were polite very professional could not fault.
Highly recommend thanks guys.
7 November 2025
Reply from CCTV Direct (UK) Limited
Hi Richard,
Thank you for your kind words! We’re delighted you found our communication clear and our team polite and professional. Your recommendation means a lot to us, and we look forward to supporting you again in the future.
Great communication and advice from the…
Great communication and advice from the people at cctv direct. Much a appreciated
6 November 2025
Reply from CCTV Direct (UK) Limited
Hi Clark,
Thank you for your kind feedback! We’re so pleased you found our communication and advice helpful. It’s always our aim to provide clear guidance and great service, and we truly appreciate your recommendation.
The best shop for CCTV
As always the best shop for CCTV. Loads of products, helpful support, great prices
1 November 2025
Reply from CCTV Direct (UK) Limited
Hi Marek,
Thank you for your fantastic feedback! We’re thrilled you consider us the best shop for CCTV. It’s great to know our wide product range, helpful support, and competitive prices made a positive impression. We truly appreciate your continued trust and recommendation.
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