Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the pr... See more
Company replied
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Review summary
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What people talk about most
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An excellent experience - a five star service and everything was exactly as described. The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and th... See more
Company replied
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... See more
Company replied
Power supply did not come with a mains lead!! So I thought!! Had to buy a lead quickly from another supplier! Found mains lead in packaging when disposing of the box the order came in. Wrapped u... See more
Company replied
Company details
- Security System Supplier
- Burglar Alarm Store
- Cable Company
- Fire Alarm Supplier
- Road camera
- Security Equipment Store
Written by the company
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Written by the company
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contact info
73 Whalley New Road, BB1 6JY, Blackburn, United Kingdom
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price on line for what I wanted, prompt delivery
Best price on line for what I wanted, good Web site, prompt delivery.
27 January 2026
Reply from CCTV Direct (UK) Limited
Thank you for your fantastic feedback! We're delighted to hear you found the best price, had a good experience on our website, and received your order promptly. Your support means a lot to us, and we look forward to serving you again.
Hilook indoor plug in Camera
I purchased the Hilook indoor plug in Camera. Very easy to set up and add to the app. Great value and good camera for the cost. Fast delivery. Would definitely recommend both the item and company.
25 January 2026
Reply from CCTV Direct (UK) Limited
Thanks so much for the amazing feedback! 😊 We're glad you found the HiLook camera easy to install and great value for money. Fast delivery and happy customers are what we aim for! Really appreciate you recommending both the product and us.
Goods as advertised and delivered…
Goods as advertised and delivered within time frame.
Recommended
22 January 2026
Reply from CCTV Direct (UK) Limited
Thank you for your positive feedback! We're pleased to hear the goods matched the description and arrived within the expected time frame. We appreciate your recommendation and your support.
Fast delivery,
Fast delivery,
But ordered a ca1230 battery but I received a sp1230 battery.
24 January 2026
Reply from CCTV Direct (UK) Limited
Thanks for your review! We're glad the delivery was fast, but we sincerely apologise for the battery mix-up. That’s not the experience we want for our customers. Please get in touch with us and we’ll arrange the correct item or a solution right away.
good pricing.
2 December 2025
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you’re happy with our pricing and appreciate your support.
Reply from CCTV Direct (UK) Limited
Thank you for your great feedback! We're pleased you found the ordering process easy, received fast delivery, and were happy with the items. We appreciate your support.
Quick delivery time and great prices
Quick delivery time and great prices. Will certainly be using them again
21 January 2026
Reply from CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re thrilled to hear you enjoyed our quick delivery and competitive prices. Your support means a lot, and we look forward to serving you again soon!
Reply from CCTV Direct (UK) Limited
Thank you for your continued support and for taking the time to leave this review. We’re delighted to hear that you’ve had positive experiences with us each time and that we’ve been able to meet your expectations. Providing reliable service is very important to us, and your feedback means a lot. We look forward to helping you again with your future orders!
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind words! We’re really happy to hear you were pleased with both our service and the quick delivery. We work hard to make sure every order is handled smoothly and reaches our customers as fast as possible. We truly appreciate your support and look forward to serving you again in the future!
Very easy to select the product I…
Very easy to select the product I wanted from the description and to order and pay. Item arrived as expected, and works well.
13 January 2026
Reply from CCTV Direct (UK) Limited
Thank you for your great review!
We’re really pleased to hear that you found the product easy to choose and that the ordering process was smooth from start to finish. It’s exactly the experience we aim to provide.
Glad to know the item arrived as expected and is working well for you. We truly appreciate your support and hope to serve you again soon!
Top Company to deal with 👍
Top Company to deal with ! Always deliver the goods on time & where you want them !
Its taken me a long long time to find a company I can depend on as much as I can this company 👍
14 January 2026
Reply from CCTV Direct (UK) Limited
Thank you so much for your amazing feedback! We really appreciate you taking the time to share your experience.
It means a lot to hear that you can rely on us and that our deliveries and service have met your expectations every time. Building long-term trust with our customers is exactly what we aim for, so your words truly make our day.
We look forward to serving you again soon — and we’ll keep working hard to stay the dependable company you can count on!
Reply from CCTV Direct (UK) Limited
Thank you for your kind words! We’re thrilled to hear you found our service prompt, speedy, and helpful. It means a lot to us, and we’re always here to provide the best support possible!
An excellent experience
An excellent experience - a five star service and everything was exactly as described.
The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and the communication was great. It's now in service and after initially experiencing a few bugs I updated the firmware from the Hikvision resource pages to V5.04.081 260112 and so far so good...
16 January 2026
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with your Hikvision NVR purchase. We always strive for fast delivery, clear communication, and accurate product descriptions, so it’s great to know everything met your expectations. We hope you continue to enjoy your system, and we look forward to serving you again in the future!
Top service from CCTV Direct
Top service from CCTV Direct. The prices were great and the turnaround was excellent. Thank you so much!
15 January 2026
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with our prices and turnaround time. We truly appreciate your support.
Helpful information good service and…
Helpful information good service and good delivery very pleased
14 January 2026
Reply from CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re glad you found the information helpful and were pleased with our service and delivery. We truly appreciate your support.
Reply from CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re really pleased to hear you’re happy with our service, delivery, and pricing. Your continued support means a lot to us.
Reply from CCTV Direct (UK) Limited
Thank you for the 5‑star review, Mr Holdsworth. We’re delighted you were happy with the service.
We really appreciate your comment about the setup instructions — feedback like this helps us improve. We’re already working on clearer, step‑by‑step guides, and if you ever need support with configuration, our team is always here to help 01254 693786
Thanks again for choosing us.
Not good for communication
I found communication difficult and not very efficient. I found I was chasing for information and updates. communication was reluctant and sporadic.
1 October 2025
Reply from CCTV Direct (UK) Limited
We sincerely apologize for the communication issues you experienced. That is certainly not the level of service we aim to provide, and we regret that you had to chase for information and updates. Your feedback is very important to us, and we are taking it seriously to improve our communication and responsiveness moving forward. Thank you for bringing this to our attention, and we truly wish you all the best.
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind review! We’re delighted to hear that you’ve had a great experience with our service and that you can rely on our prompt delivery. Your support means a lot to us. If there’s ever anything more we can assist you with, we’re always here to help!
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