Cours de civilisation française de la Sorbonne Reviews 

386
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The instructors were excellent. I would give them 5 stars if only reviewing their dedication and professionalism. The administration and the communication leave much to be desired. In the webinar two... See more

Rated 3 out of 5 stars

It's extra cold in the auditoriums, also, there is not a single place where you can sit and wait between classes. There is no outlet for charging a phone in the whole building. Phone connection is the... See more

Company replied

Rated 1 out of 5 stars

I have been trying to get a refund for over two months, and the level of incompetence is staggering. After their initial transfer to failed, I specifically told them my original Visa card was cancele... See more

Rated 5 out of 5 stars

Je vais vous parler en anglais. I am totally pleased with the patience and flexibility that the school has shown me when my plans kept changing. Very satisfied, especially since I was a student in... See more

Company details

  1. French Language School
  2. also in
  3. College
  4. Distance Learning Center
  5. Language School
  6. Learning Center

Written by the company

Depuis 1919, les Cours de civilisation française de la Sorbonne (CCFS), accueillent des étudiants venus du monde entier pour apprendre la langue et la civilisation françaises au cœur de Paris. Forts de leur héritage universitaire, ils dispensent un enseignement en langue française, phonétique et civilisation, adapté aux enjeux contemporains. La classification des cours est conforme au Cadre européen de référence.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(386)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I enrolled with CCFS in the evening…

I enrolled with CCFS in the evening (soiree) course.
When doing the placement test, it got me on B2, when I can't speak French. I, therefore, had to go in person to speak to the secretariat (I work 9 to 5 and their opening hours are not flexible at all - they close at 4:30 pm sharp) for them to change me to A2.
When starting the course, we are told that we don't have a fixed teacher and that someone else would cover for the first couple of classes. Of course, the interim teacher couldn't tell us to buy a book or give us a syllabus as she wouldn't be the fixed teacher.
Finally, you are told after only 6 classes that they will go on holiday for a whole week, so you lose 6 hours of your already short course.

25 October 2021
Rated 1 out of 5 stars

Very unenthousiastic environment

Very unenthousiastic environment, teacher difficult to understand. Plus no one bothered to tell me that they changed locations... So when I received an email saying my results could be picked up, I went 3 hours out of the way to the old location...

7 October 2021
Rated 2 out of 5 stars

I contacted CCFS several times to ask…

I contacted CCFS several times to ask for support but noone answered. I tried to contact via phone and via e-mail. (contactATccfs-sorbonne.fr)

5 October 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Hi Manuela,
Did you contact us by email (contact@ccfs-sorbonne.fr)?
At the end of September / beginning of October, we were mooving location, starting the Fall semestrer, and it was really difficult. Please accept our apologies.
Kind regards

Rated 4 out of 5 stars

It was lovely.

1 October 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci Maria Natalia.
What could we do better to be rated 5 stars, please send us an email at contact@ccfs-sorbonne.fr to let us know and help us improove our service

Rated 5 out of 5 stars

The course is very professional

The course is very professional. The teacher is highly experienced, patient and knows her work well. she explains everything clearly and repeats as many times as needed. The class is well organized with very good communication and good pace. This is the best class i took in French.

21 September 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you so much Maya for you lovely review.
Warm regards

Rated 2 out of 5 stars

TCF - be careful when you subscribe the exam on their website

Just to be clear, the staff is professional and the test are well organised. But...

PROBLEM
I was looking for the TCF exam. I did the registration via the website, which provides unclear information. So, the day of the exam, me and few other people discovered that we subscribed to the wrong exam...
Moreover, I even asked for help via email before signing up, but I received no help.

RESULT
I had to pay the exam two times and wait for the further session to do it again.
When I explained the issue to the customer service, while they were available and nice with me, they provided no other solution than tell me to register for the second time.

24 August 2021
Rated 5 out of 5 stars

Excellent

Excellent . The teachers are amazing !!!

24 July 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you so much Marcela !

Rated 5 out of 5 stars

It's a very nice experience!

It's a very nice experience!

I highly recommend the one-month course. I learned a lot about grammar and phonetics during this month. I clearly can see my improvement at the end of the class! Even though the classes were held remotely, the professors still managed to deliver high-quality classes. Thank you for the great course!

30 June 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Hi Liru,
Thank you so much pour your feed back and recommendation for our one month distant course "PDS 30". Kind regards

Rated 3 out of 5 stars

No proper communication

No comunication about the upcoming dates of tests, shaping groups, etc. After test is completed there is no information about when the results will be communicated, no info on future steps.
To be honest I didn't expect such a low level of support from Sorbonne.

25 June 2021
Rated 5 out of 5 stars

TCF SO exam

I recently had my TCF SO (Test de Connaissance du Français Sur Ordinateur) exam at the CCFS (don't know my grade yet - they told us that it usually takes about 10 days to evaluate Expression oral/écrit parts)

Nice building, very friendly examinator.

Contrary to what was written in the "convocation" email, headphones were provided (and anyway I would not be able to plug in my 3.5mm jack, because they have USB headphones).

20 May 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you very much :)
Yes headphones are provided, but if you prefer to use your own headphone it is possible (USB easier because the computer is already setlled that way)

Rated 1 out of 5 stars

I signed on for this course to start in…

I signed on for this course to start in April, and payed 500 euros for the inscription. Then I received an email that there was a technical problem and therefore could not attend the course on the enrolled season and could ask for my refund. After a month I have not received any answer to all of my emails or calls. You cant trust this site!!!

21 May 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Chère Paula,
Nous vous remercions de votre retour. Nos équipes administratives ont fait le nécessaire pour votre remboursement. Les nombreuses sollicitations en cette période bien difficile ont effectivement pu ralentir parfois la procédure de certains dossiers, et nous vous prions de bien vouloir nous en excuser.

Rated 1 out of 5 stars

I paid 500 € for a course that was…

I paid 500 € for a course that was unavailable. They said they will give the refund as it was a problem in their system. After many emails and calls I have not received any answer or refund.

14 May 2021
Unprompted review
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Chère Paula,
Nous vous remercions de votre retour. Nos équipes administratives ont fait le nécessaire pour votre remboursement. Les nombreuses sollicitations en cette période bien difficile ont effectivement pu ralentir parfois la procédure de certains dossiers, et nous vous prions de bien vouloir nous en excuser.

Rated 5 out of 5 stars

Super!!

Super!!! Mme Muriel et Mme Veronique—the best teachers.

4 May 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci beaucoup Jules ! Ca fait très plaisir ! Oui, nous sommes très fiers de nos professeurs :)

Rated 1 out of 5 stars

it's very difficult to communicate with…

it's very difficult to communicate with you.

30 April 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Bonjour Dian Wan,

Nous vous remercions de ce retour. Afin d’améliorer l’accueil de nos étudiants, qui est notre absolue priorité, auriez-vous la gentillesse de nous contacter afin de nous exposer plus précisément les désagréments que vous avez connus ? à contact@ccfs-sorbonne.fr, à l'attention de la direction pédagogique. Nous pourrons ainsi en identifier les raisons et éviter ainsi que cela ne se reproduise. Nous vous prions en tout cas de bien vouloir nous excuser pour la gêne occasionnée.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look