Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It makes the car search easy
14 May 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Reply from Cazoo UK
Nice to hear 😊 Glad you’re finding it easy to get the information you need – appreciate you sharing this 🙌
Reply from Cazoo UK
Really pleased you’re enjoying the app 😊 Glad everything’s been straightforward to use and easy to get around 🙌
Good selection of vehicles
Good selection of vehicles, easy to limit results by making selections. Pointless exercise if sellers cannot be bothered to answer safety email questions. Vehicle now seems to have 'disappeared', even from garage online listing.
13 May 2026
Unprompted review
Reply from Cazoo UK
Thanks for taking the time to leave this feedback 🙏 We’re pleased you found the search tools helpful, but we’re sorry to hear about the lack of response from the seller and the vehicle no longer appearing 😔
We’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
Affordable car with mileage and other…
Affordable car with mileage and other benefits or drawbacks can be so easily sorted on Cazoo
Just need the extra monies to pay for something decent and reliable for me this year!
13 February 2026
Unprompted review
Reply from Cazoo UK
Nice to hear 😊 Really glad the site’s helping you narrow things down and compare what matters – hope you find something solid and reliable for the year ahead 🚗🙌
Interesting website to gain knowledge…
Interesting website to gain knowledge of current prices on cars
12 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding it useful – appreciate you taking the time to share 🙌
Hi they got back to very quick and was…
Hi they got back to very quick and was very helpful.
12 May 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Easy to manoeuvre the website and cars…
Easy to manoeuvre the website and cars are priced to sell not overpriced like most dealers pity no home delivery maybe they could think about that
13 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding the website easy to use and the pricing fair 🙌 Just to add, delivery options can vary as each dealer operates slightly differently 🚗 We really appreciate the feedback 🙏
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding the information on each car detailed and helpful – makes comparing options so much easier 🙌
by trying to give out past history…
by trying to give out past history required for reference
12 May 2026
Unprompted review
Reply from Cazoo UK
Sorry for any confusion around this 😔 If you need help regarding this, please contact consumer.support@cazoo.co.uk and the team will be happy to help further 😊
I have messed several car sellers and…
I have messed several car sellers and not a one of them have got back toe
11 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
I ask if a certain vehicle was still…
I ask if a certain vehicle was still available but got no reply.
12 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you didn’t receive a reply 😔 We know how frustrating that can be when you’re trying to check availability on a vehicle. Sometimes dealers can experience delays responding during busy periods, but we’d recommend trying the contact options on the listing again or giving the dealer a call directly 📞🚗
bought mercedes cls has gearbox issue…
bought mercedes cls has gearbox issue sticks in gear at times wont go into 7th gear till you are doing 80 miles an hour sent me to different garage because i stay in scotland garage say that nothing coming up on computer but there is an issue so they wanted car down to them they say that car is good which it certainly is not this has been ongoing since 8th feb when i got it back from them gearbox is worse than before refusing to give money back so im having to take them to court they are full of bull.... look elsewhere for a vehicle cannot be trsted i asked numerous times for my money back 3 months they promising to fix it
8 February 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Easily done website clear and simple…
Easily done website clear and simple to use
12 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊
Seller didn’t bother getting back to me
Seller didn’t bother getting back to me
3 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Still waiting for some communication .
Still waiting for some communication .
Sent message last night
12 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Great price good service
12 May 2025
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
So far it’s been nice and easy just a…
So far it’s been nice and easy just a few advertisement errors by dealers but very good experience
10 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear it’s been an easy experience so far 😊 Really glad things have been working well for you overall – appreciate you taking the time to share this 🙌
Easy to use website and helpful…
Easy to use website and helpful advertisers. Quick response to questions
11 May 2026
Unprompted review
Reply from Cazoo UK
Brilliant to hear things have been going smoothly 😊 Great to know you’ve been getting helpful support and quick responses along the way 🙌
Sent a message and got a reply very…
Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
11 May 2026
Unprompted review
Reply from Cazoo UK
Really glad to hear you got a quick response 😊 Hopefully you’re able to arrange a visit soon and get a look at the car in person 🤞🚗 Wishing you the best of luck with it!
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