Cathedral Hygiene Reviews 

475
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, professional, and always ready to help with a positive attitude during visits. People also appreciate the reliable and seamless maintenance process, noting that service visits are timely, efficient, and well-managed. Consumers state that communication is clear, making interactions pleasant and ensuring all ongoing requirements are consistently met. Some reviewers were not happy with the sales practices, mentioning issues related to contracts and unexpected terms. A few other people also felt that customer support and service responsiveness could be improved when dealing with specific problems or repairs.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the reliable, efficient, and professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Response time

Users describe satisfaction with response time, frequently highlighting very fast and efficient turnaround... See more

Product

Customers consistently note positive experiences with product, highlighting the very good quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service delivered by Cathedral Hygiene, they have provided sanitary hygiene and air fresheners to our business for years now and can't praise them highly enough. Gail visits our site to carryout... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Cathedral Hygiene for your waste needs. From initial contact through to quotes and contract signing Lauren has been brilliant. Nothing is too much trouble for her and she’s... See more

Company replied

Rated 5 out of 5 stars

Excellent cleaning and hygiene supplier. The team are efficient, helpful, friendly, and always on time. No job is ever too big or too small, and they are quick to resolve any issues. If anything is fa... See more

Company replied

Rated 5 out of 5 stars

Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private... See more

Company replied


Company details

  1. Hygiene Service

Written by the company

Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(475)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, dependable, and efficient.

Our rep Allison and our customer care manager Shelley provide an excellent service for us at Bott Cumbernauld. It’s always a pleasure to see them. They’re friendly, dependable, and efficient. Everything is maintained to a high standard, keeping our environment clean and hygienic.

10 August 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your lovely review, Rachel.

Our foundations are built on excellent customer service, alongside the obvious hygiene element. Allison and Shelley will be delighted to hear your words.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great company

Great company - friendly, reliable and helpful. Used for many years and wouldn't go anywhere else.

10 August 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your review, Rebecca.

We appreciate you taking the time to leave us 5 stars.

We're very grateful for your custom over the years and hope to continue working with you as your hygiene provider for many more to come.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

What a great company and an awesone rep…

What a great company and an awesone rep we have x great service and great pricing x

7 August 2026
Unprompted review
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Reply from Cathedral Hygiene

It's always lovely to be described as 'great', thanks Suzanne.

Our job now is to stay great and continue to look after you to the best of our ability, which we will do.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great to work with

Every interaction with Alison previously and Linda (Sales) and Sharon (service) has been positive.

It's been a pleasure working with them.

6 August 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you for your review, Kim, and for your ongoing custom.

We're happy to hear about our positive experiences with Alison, Linda, and Sharon. We will pass your review along to them - they will be very pleased.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Smooth transition, lower bills and much better service.

We changed to Cathedral Hygiene 18 months ago from our previous service provider who we had been with for years and what a difference. The changeover was seamless, sanitary collections are now on time, completed by the same service lady who is friendly and helpful. When we had an issue with the information on our Waste Transfer Note, Lauren our Area Service Manager got it resolved the same day. The support from her has been great, always prompt with her responses and checks in every so often that everything is fine. After switching, I can confidently recommend changing over to Cathedral.

6 August 2026
Unprompted review
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Reply from Cathedral Hygiene

Thanks for your kind review, Steven.

Lauren will be delighted to hear how happy you are. We know she'll continue to be supportive and available to you whenever needed.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great advice and service

As our building has increased in weekly footfall, and especially with the use of the nappy bins, Georgina from Cathedral Hygiene listened to our needs and was able to advise us to a service which met our needs perfectly. We recommend Cathedral hygiene highly.

13 July 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you for leaving us a 5-star review.

It's great to read your feedback about your account manager, Georgina. We understand how increased footfall can have an effect on your facilities, so we're very glad to hear that she was able to effectively advise you on a service specifically tailored to your needs. We will be sure to pass your feedback along to her. Thank you again for recommending our company.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Exceptional service especially from…

Exceptional service especially from Mike Holliday. We were shopping around to find a more affordable deal and Mike handled my calls/emails with professionalism and ensured our contract was amended to help align our billings with other providers. As well as this, anytime I call, he is incredibly knowledgeable and helpful. As a result, our director has moved to Cathedral for his other businesses.

6 August 2026
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Reply from Cathedral Hygiene

Thank you for your kind words, they really are appreciated.

It's great to hear about your experience with our company. We will be sure to let Mike know that you were pleased with his customer service.

We greatly appreciate your ongoing custom - thank you for taking the time leave us a 5-star review.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Nic our technician is very professional…

Nic our technician is very professional and polite, always follow out site rules for handing in sparking devices and wearing appropriate PPE.
Clare our sales Manager aways responds to queries very quickly and acts upon any changes or concerns we may have.
During COVID Clare was very quick to arrange a large number of hand sanitizer's to be installed around site

6 August 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you for your review, Mark. It's great to read such positive feedback about Nic and Clare.

As a hygiene company, we highly value health & safety and compliance, whether it's wearing the right PPE or encouraging handwashing, so we're delighted to hear that we met your expectations. Do not hesitate to get in touch if you require any further assistance.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Another positive meeting

Another positive meeting, Louise has been a great support during our centre’s refurbishment.
great service for the last 18 years.

6 August 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you so much for your review and your ongoing custom, Wendy. We're glad to hear that you are happy with the service we provide.

It's great to know that Louise was able to support you through the refurbishment. We will be sure to let her know that you were impressed with her customer service.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great service

Ryan was polite and was very helpful with the products they could supply that suited our business.

11 June 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you for leaving us a 5-star review.

It's great to hear that you had a positive experience with Ryan and that he was helpful when recommending services tailored to your business. We will be sure to pass your feedback along to him.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Fantastic service and extremely…

Fantastic service and extremely efficient. The price is very good. Would highly recommend if you are looking for good value, reliability and excellence.

2 July 2026
Unprompted review
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Reply from Cathedral Hygiene

Thank you for your review, Fleur.

We pride ourselves on providing the highest quality service at an affordable price, so it is great to hear that we could achieve that for you. We are very grateful for your recommendation and ongoing custom.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent customer service 💯…

Excellent customer service 💯 recommend.. the rep was on time helpful and very knowledgeable

6 November 2025
Unprompted review
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Reply from Cathedral Hygiene

Thank you for leaving us a 5-star review, Don. We are very pleased to hear that you would recommend our company.

We're happy to hear that your meeting with your sales rep went well and aim to continue providing an excellent quality of service as your hygiene provider.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Sophie our account manager has been…

Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private facilities blocks for our visitors we are extremely pleased with the service offered by Cathedral Hygiene and we could recommend their services. On another note I never see the people that empty the bins, so they time their visits accordingly.

5 August 2026
Unprompted review
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Reply from Cathedral Hygiene

Thanks for sending your review, Vicky.

Sophie will help you in any way possible - she knows how important it is for us to service your business on time and maintain a high standard.

We will continue to deliver great products, a great servoce, and strong support to you.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Exceptional Service

From our first meeting through to delivery and aftercare, Lyndsey Coleman has provided outstanding service.

She was professional, approachable, and incredibly knowledgeable, helping us identify the most suitable hygiene products and sanitary bin services for our site. Lyndsey also went the extra mile to ensure we received the best value for money.

The products were delivered as agreed, and the ongoing customer support has been exceptional.

We are delighted with the service received and would like to thank Lyndsey for doing such an excellent job.

Highly recommended.

1 July 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review.

We really appreciate that you would recommend our company and your kind words about our sales rep, Lyndsey. We will be sure to pass your comment along to her - she will be very pleased.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Friendly and reliable

Friendly, reliable & efficient service, our rep Lyndsey is always on hand to answer any of our questions or queries. Fantastic customer service.

5 August 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a 5-star review, Katie.

We're very glad to hear that you found our service to be reliable and efficient. It's great to know that you've had a good experience with your account manager, Lyndsey. We will be sure to pass your feedback along to her.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Cathedral Hygiene are 5 star!

Liam was extremely helpful when i needed to change the service location. he sorted all my queries and concerns promptly and effectively.
the lady who comes to the office to service the site is so friendly and professional.
highly recommend Cathedral Hygiene

4 August 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review.

It's great to hear that the move went smoothly and that you're happy with the regular service visits. We'll be sure to pass your feedback on to Liam - he will be delighted.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Cathedral Hygiene supply a number of…

Cathedral Hygiene supply a number of our premises and have been assisting with getting all our premises fully onboarded, with uniformity across the sites.
Our account manager Lyndsey Coleman has been excellent with helping co-ordinate this process and with dealing with any little issues that arose, which really took the pressure off our end, her help has been invaluable.

2 July 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your lovely review, Zoe.

It's great to hear that the onboarding process was smooth - Lyndsey will be thrilled to hear your excellent feedback. We will continue to deliver a high standard of service all round as your washroom hygiene provider going forward.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great Service and Products

Having recently started using Cathedral Hygiene we have nothing but praise for their products and service. From initial contact by Ryan Tooth who professionally and efficiently set up our account to the operational services provided by Judith, which are timely and efficient, we could not be happier.
The quality of the hand soap and dryer is a great improvement from our previous wash room supplier.

4 August 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your 5-star review, Claire.

We're very grateful that you chose Cathedral Hygiene as your provider. It's great to hear that the account setup was smooth and that you're happy with the quality of your soap and hand dryer. We'll be sure to let Ryan and Judith know that you were pleased with their customer service.

The Cathedral Hygiene Team

Rated 4 out of 5 stars

Excellent service provider

Excellent communication, service and support. Very helpful sales consultant backed with regular and efficient service.

23 July 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for leaving us a review.

We're glad to hear about your positive experience with our service and sales teams. Please do feel free to get in touch with us anytime if you require any further assistance.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

We moved to Cathedral after a poor…

We moved to Cathedral after a poor experience with different company, I met with Ryan the area manager who was very professional and friendly , Judith who visits us monthly is always on time and is cheery and efficient, all in all a very good company, we are a year in to the contract and the service has been excellent, Many thanks

4 August 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your lovely review. We appreciate you taking the time to leave us 5 stars.

We're very grateful that you chose us as your washroom hygiene provider, and it's great to hear about your positive experiences with both Ryan and Judith. We hope to continue working with you for many more years to come.

The Cathedral Hygiene Team

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