Cathedral Dental Clinic Reviews 

140
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From the moment I walked in, I had such a lovely experience. Everyone was really friendly, welcoming and helpful, and they made me feel comfortable straight away. Prianka did my cleaning and... See more

Company replied

Rated 5 out of 5 stars

I went to Cathedral Dental Clinic for a check up and an appointment with the hygienist. I had not been to the dentist for some time but the team was very kind and supportive and there was no judgment.... See more

Company replied

Rated 5 out of 5 stars

Visiting Cathedral Dental Clinic is by far the best dentist experience! There is always a warm welcome, staff are super friendly and helpful. Cathy really knows her stuff and always takes time to go... See more

Company replied

Rated 5 out of 5 stars

I could not recommend Cathedral Dental enough. I have always been self conscious of my smile, due to my teeth not being very visible. Emma listened to my concerns and was able to create my dream smile... See more

Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Clinic
  5. Dental Implants Periodontist
  6. Teeth Whitening Service

Written by the company

We are an exclusive private dental clinic based in Cardiff, offering the latest in general dentistry, cosmetic dentistry, endodontics, implants and orthodontic treatment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(140)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was seen at very short notice.

I was seen at very short notice after loosing a bit of my tooth and given a temporary filling. I was advised about my next steps in a clear way. All staff I encountered were polite and friendly.

5 April 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for leaving such a lovely 5-star review.
We always aim to see our patients in a timely manner. We are glad to hear you had such a positive experience with the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Excellent care and service

I've been using this clinic for years for general dentistry (check-ups, scale and polish etc.) for both myself and my son. The practitioners are fantastic: professional and always ready with support and advice. Those working on reception give 5* customer service.

4 April 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Pollard,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad you had such a positive experience with us.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Great service, Always on time

My appointments are always on time which is important and all the staff make you feel very comfortable and well looked after. Dr Kolahi is fantastic and easily the best dentist I’ve ever seen

22 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Jenkins,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad you had such a positive experience at the clinic.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Great experience as always

Vida and the team are great. A welcoming and relaxed atmosphere.

22 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Dymmock,
Thank you for leaving such a kind 5-star review.
We are glad to hear you had such a positive experience at the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

GOOD ADVICE FROM DR MURRAY.

16 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Robert,
Thank you for leaving such a kind 5-star review.
We are glad to hear you had such a positive experience at the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Highly recommended

The whole team from the front desk to the dentists and hygienists are friendly and accommodating. I am always satisfied after an appointment. I wouldn't hesitate to recommend this dental practice to others.

13 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Coleman,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad you had such a positive experience at the clinic.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

New implant

Very professional service

10 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Owen,
Thank you for leaving such a kind 5-star review.
We are glad to hear you had such a positive experience at the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Today ( March 7th 2023 ) was my first…

Today ( March 7th 2023 ) was my first visit to the practice.
I found the staff exceptionally professional, friendly and helpful.
Dr Pires and his dental nurse were very welcoming, and immediately put me at ease, with a gentle reassuring manner!
He explained everything to me in detail, and answered all of my questions .

I am extremely confident that my treatment plan will be executed professionally, and that gives me great confidence.

7 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Miss Thomas,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad you had such a positive experience with us.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Faith restored.

I am a nervous dental patient so I hadn't seen anyone in over 10 years. Inevitably I needed treatment and I received empathetic and professional care. It has restored my faith in dentistry and I will continue with regular follow-ups.

1 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for taking the time to leave such a kind 5-star review.
We always strive to alleviate any anxieties our patients may have about attending an appointment at the dentist. We are glad we were able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

The dentist really put me at my ease…

The dentist really put me at my ease and I didn't experience any pain despite having to have quite a lot of treatment for a crown and two fillings. Everyone at the surgery is very nice and it was a good experience all round.

1 March 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Wigley,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad you had such a positive experience at the clinic.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Excellent experience!

I was so unbelievably nervous to have two wisdom teeth extracted but I really had nothing to worry about. Of course there was some discomfort but it really is true that there was zero pain. Any instance of me saying I could feel it the procedure immediately stopped and more anaesthetic was applied. The surgeon couldn’t have been more gentle. So pleased, fears definitely eased for getting a third one extracted next month.

14 February 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Miss Maynard,
Thank you for taking the time to leave such a kind 5-star review.
We always strive to alleviate any anxieties our patients may have about attending an appointment at the dentist. We are glad we were able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

I recently had the pleasure of visiting Cathedral Dental Clinic

I recently had the pleasure of visiting Cathedral Dental Clinic for a tooth extraction and I must say, it was a fantastic experience. From the moment I walked into the office, I was greeted with a warm and welcoming atmosphere. The entire team made sure that I felt comfortable and at ease throughout the entire process.

Dr. Kolahi is truly an expert in her field and her passion for dentistry is evident in the way she performs her work. The tooth extraction was done quickly and efficiently, and I was amazed at how little discomfort I felt during the procedure. Dr. Kolahi's gentle touch and reassuring demeanour made the experience much less intimidating than I had anticipated.

What was even more impressive was the speed of my recovery. I was able to eat by the evening of my procedure, which was a welcome surprise. The aftercare provided by Dr. Kolahi and her team was also top-notch, ensuring that my healing process was as smooth as possible.

I would highly recommend Cathedral Dental Clinic to anyone in need of dental services. The professionalism, expertise, and compassionate care are unmatched. Thank you all, for providing such exceptional care!

10 February 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for taking the time to leave such a lovely 5-star review.
We always aim to create a welcoming environment for our patients and provide them with the best possible care. I am glad we were able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Undeniably the best dentistry in the…

Undeniably the best dentistry in the city.I’ve received fantastic service from here, very professional, highly recommended.

7 February 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for leaving such a kind 5-star review.
We are glad to hear you had such a positive experience at the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Orthodontics

Extremely clean, courteous and a friendly run practice. Located in Pontcanna, the Cathedral dental practice offers warm staff, helpful information and exceptional dentistry skill.

9 February 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for leaving such a lovely 5-star review.
We are glad to hear you had such a positive experience with the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

The Crown :)

Dentist was very careful to ensure I was properly informed about the procedure - I tend to be a little nervous about dentistry and she took the time to reassure me and make sure I was confident of what was happening at all times.
Crown is fitted now and I am very pleased with the end result.

8 February 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mrs Cox
Thank you for taking the time to leave such a kind 5-star review.
We always try to alleviate any anxieties our patients may have about attending an appointment at the dentist. We are glad we were able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 1 out of 5 stars

Appalling After-Sales Handling From Ops Mgr

Each time I have been in the dentist the customer service and treatment has been exemplary. However, on my last visit, I paid in advance for a standard check-in, and while I was in the chair the dentist told me that I needed an x-ray, and asked for permission to take them. I agreed. When I left, the customer service asked me to pay for my x-rays. I complained stating that nobody had told me that I had to pay, and that I thought it was part of the check-in payment. The customer service assistant confirmed it was an additional cost and I paid. When I got home, I thought this was unfair and I contacted the dentist for a refund for the x-rays because I would have refused them had I known they would charge me. Their Operations Manager contacted me in writing and refused my request for a refund STATING THAT I HAD RECEIVED NOTIFICATION OF THEIR RATES IN AN EMAIL FOUR YEARS EARLIER WHEN I FIRST JOINED THE PRACTICE! It told me all I needed to know about this practice - being right, winning a dispute and finding ways NOT to recompense customers no matter how ridiculous was far more important that making a customer felt seen, heard and mattered.

17 August 2022
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mr Davey,
Thank you for taking the time to leave a review.
We always strive to explain all aspects of treatment to our patients prior to any treatment being completed along with supplying a treatment plan and all relevant consent documents.
Information of our charges are detailed in the patient welcome email which all patients receive upon registration and are available on our website. You were also aware of the charges as you had paid for it in the past
We apologise if you feel the information supplied was not enough.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

We are happy with services of cathedral…

We are happy with services of cathedral dental clinic. Excellent

5 January 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mrs Nguyen,
Thank you for taking the time to leave such a kind 5-star review.
We are so pleased we were able t provide you with such a positive experience.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Kindness and Professionalism

I have always been rather anxious about visiting the dentist, having had several crowns, bridges and implants. And who looks forward to a root canal filling? But you are in very safe, kind hands with Vida and the team at Cathedral Dental Clinic. The receptionists are warm and welcoming and quietly efficient. The waiting room is an oasis of calm and quiet. This is also the case in the surgery where I am soon at ease and where I find treatment pain free: highly recommended for nervous people.

27 January 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Mrs Bowen,
Thank you for taking the time to leave such a kind 5-star review.
We pride ourselves on creating a calming and welcoming environment for our patients. We are so glad we have been able to provide this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Fear of dentist

Being a person who had a phobia about going to the dentist i no longer have that fear as all the staff are very friendly and understanding about the fear some people may have about being there

27 January 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Patient,
Thank you for taking the time to leave such a kind 5-star review.
We always aim to alleviate any stress our patients may feel about attending an appointment at the dentist. We are so happy to hear we were able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

Rated 5 out of 5 stars

Fantastic practice

Fantastic practice, I would highly recommend it. The staff are all very friendly and efficient and I have no problems booking an appointment when I need one. The treatment(s) and advice I have received have always been very good.

26 January 2023
Unprompted review
Cathedral Dental Clinic logo

Reply from Cathedral Dental Clinic

Dear Miss Hacon-Williams,
Thank you for taking the time to leave such a kind 5-star review.
We always strive to provide our patients with the best advice we can. We are so glad to hear we have been able to do this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration

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