Castle Motors Reviews 

122
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fantastic vehicle exactly as described. Superb dealership. We travelled 400 miles for this vehicle and was made so welcome by olly on our arrival. He spent so much time with us and made the purchase s... See more

Rated 5 out of 5 stars

Ollie & Jon supported on my recent viewings and sale. A professional approach from start to finish and I am very happy with the Audi A6 I’ve come away with. Great work Castle Motors

Rated 5 out of 5 stars

From initial call to collection the process was seamless. Fantastic customer service. Presentation of the vehicle was perfect. No hassle. No pressure. A proper dealership who clearly understands custo... See more

Rated 1 out of 5 stars

Popped into this garage on Monday afternoon wondered around for 10 minutes girl on reception didn’t bother neither did two salesman they were more interested in looking at their phones. Won’t bother a... See more

Company details

  1. Used Car Dealer
  2. also in
  3. Car Dealer

Written by the company

Castle Motors purpose-built luxury showroom & forecourt has a wide range of cars for sale, including some of the world's most prestigious automobiles. Founded in 1972, we are open 7 days a week & offer a wide range of services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

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4.4

All reviews

(122)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Recent visit to buy car

I recently visited the dealership to look and drive a car i was very keen to buy, i phoned the dealership @12 to book an appointment for 4.30 & when i got there for my time they had no record of my appointment. I was shown to the car and rushed to get out on test drive and really wanted time to look around the vehicle, but in the salesman words you know our cars are immaculate drive it to the front and you can go for a drive. i asked the sales man prior to the viewing to have the service records about what has been done etc and did not have that there to show or let me read just informed me he wouldn't have taken it in if it was not properly checked. when i got back form test drive i had left my car to be valued for part ex & massively under praised it and when i asked what the best price was for there car he got very arrogant and told me that he wasn't interested in my car as he doesn't see value in it because it's not £30k plus and that the car i was interested in wouldn't be dropped as he has people ringing and wanting the car even though it was £3k over priced he was going to call people to sell too, he then went on to inform he sells 20 cars a week and people want there cars so i either want it or not. He was extremely rude and arrogant and made me never want to but from there again after the way i was treated, just because i am not buying £50-£100k car i felt worthless and disgusted leaving there. shocking service and such a shame

21 January 2025
Unprompted review
Castle Motors logo

Reply from Castle Motors

Hello Chris,

Firstly I can only apologise if you didn't feel like you were a valued customer on your visit to our dealership. I have spoken with the staff member you saw on your visit and it didn't exactly transpire as you have made out in your review.
You were give ample time to look round and drive the vehicle and were not rushed as we don't close until 19:00 and you didn't leave until 18:13. The vehicle was freshly prepared and brought inside out of the rain in anticipation of your arrival which the salesman organised after your initial call earlier that day.
You clearly wanted to purchase the vehicle but got agitated and borderline aggressive when we wouldn't reduce or discount our vehicle. We explained many times how we price our vehicles accurately for the condition and mileage.
We even explained we had other interest in the vehicle but you had the first refusal whilst present in our showroom. This wasn't a sales pitch, as you probably noticed the vehicle was reserved straight after you left our dealership that evening and sale completed the very next day.
We do not treat any customer differently regardless if they are spending £3,000 or £300,000. We pride ourselves on our customer service and presentation of vehicles. Unfortunately on this occasion we couldn't agree a deal but feel this review isn't an accurate account of your visit. Hopefully next time you visit we can do business.
Thanks Castle Motors

Rated 5 out of 5 stars

Return customer

Just purchased my second used car from Castle motors, the first purchase was back 2011, can't remember the salesman but I was extremely happy with the service I received and very happy with my used car. So much so that I had no problem with buying another car from them. It has been some time before the perfect car came up again in November 2024. Ollie was the salesman and the service was excellent, we had travelled some distance and were collected from the train station in the car and then driven to the garage. Ollie was very helpful and friendly and made the process of buying the car very easy. Also I would like to add that Ollie had made sure we had plenty of fuel in the tank for our drive home.
Excellent service all round

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought a Jaguar XK150 coupe…

I recently bought a Jaguar XK150 coupe from Castle Motors.
I found the Staff to be very friendly, helpful and knowledgeable. From when I enquired about the car the Sales Person was most helpful.
I travelled from Essex to the showroom to pick the car up. The car was beautifully presented. The detailing was perfect. Looking around the showroom(s) all the car stock were prodigiously presented.
The journey from Essex to Cornwall was well worth the effort. If and when I am in the market to change my car Castles Motors will be first on the list.
The Showroom was a little drive outside of Liskeard. I telephoned the showroom who sent someone to pick us up at the rail station.
The whole buying experience was made very easy.
Thank you.
The car performed perfectly on the journey home, despite the rain the whole way.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a place to celebrate…

I was looking for a place to celebrate my friend’s birthday, and I couldn't have chosen better. The saloon’s layout is spacious yet cozy, with plenty of seating options for our group.

We started with an assortment of appetizers, including the loaded nachos and buffalo wings, both of which were delicious and generously portioned. For my main course, I opted for the ribeye steak, and it was cooked to perfection—tender, flavorful, and seasoned just right. The accompanying garlic mashed potatoes were a perfect match.

The service was impeccable; our server was knowledgeable about the menu and offered excellent recommendations. This place has definitely won my heart!

28 November 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

Thank you but I feel you have the wrong business!

Rated 1 out of 5 stars

Dodgy business

Dodgy business. Never trust them.

15 November 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

Yahya, i have contacted Trustpilot to request information about your review as it is so vague, we cannot see any mention of you in our records and do not believe this to be a valid or genuine review.

Rated 1 out of 5 stars

Castle Motors let me down big time.

Castle Motors bought my car through Motorway. It was a low price and they were getting a bargain. After 2 days of no contact, Motorway phoned to say they pulled out. I had cancelled my advert and changed my arrangements. Not even a call. You can not trust this company

22 November 2024
Unprompted review
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Reply from Castle Motors

Dear David, as Motorway were aware this was a bidding error and we notified them. If they took a longer period to inform I am sorry but this was beyond our control. Dale

Rated 5 out of 5 stars

the best car buying experience ever

I have just purchased my new car from ollie and the guys at castle motors.From start to Finnish it was a pleasure no pressure sale was given the keys and told to take my time looking around I wasn't hassled like most places.once I decided to go ahead Ollie really pulled out all the stops to make this happen. I was really made to feel welcome by everyone at this family run dealership something I have not experienced before numerous coffees and hard graft from ollie deal was done and I had my stunning new car. Castle motors is worth a visit for anyone super clean site/cars no pressure sale very friendly helpful guys from sales to the MDs thanks guys it was a pleasure

12 November 2024
Unprompted review
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Reply from Castle Motors

Was a pleasure to have you as a valued customer, than you for visit us Daniel.

Rated 5 out of 5 stars

Excellent service

We purchased a Vehicle two months ago from Castle Motors, Jon was lovely from start to finish, answering all my questions even the silly ones.
We took the car back today due to a fault, they took the car straight into the workshop to be checked, it was a faulty door lock, the mechanic was really friendly, explained the issue and offered to fix it today, once repaired they will valet before collection.
The sales team and after sales are excellent.
We will certainly be recommending Castle Motors..

31 July 2024
Unprompted review
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Reply from Castle Motors

Good to hear we are doing it properly, and il pass on your comments to Jon thank you Karon.

Rated 5 out of 5 stars

Ford Ranger Platinum

I have had my ford ranger Platinum now 3 weeks and it simply is an incredible vehicle .
Jon at Castle Motors took care of everything I needed to get the Truck I wanted ,answered all my questions and dealt with the sale very professionally I couldn't of asked for more I would highly recommend both Jon and Castle Motors.

18 July 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

Perfect thank you Jason

Rated 5 out of 5 stars

I had the need to return my Range Rover…

I had the need to return my Range Rover with 3 different typical Range Rover faults under my warranty period.

On each occasion the engineer was waiting expecting me corrected each faulty swiftly with a smile really nice guy a pleasure to deal with and service that's very hard to find these days,,,,excellent.

19 July 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

Thank you Andrew, as we know cars can go wrong but we are always happy to help!

Rated 5 out of 5 stars

One very happy car buyer

Today I purchased and drove away with a used car that looks and feels brand new! Exceptional service and professionalism from Ollie everything was completed with cheerful ease and good humour & I’m delighted with my purchase. It’s my second time buying from Castle Motors & I wouldn’t hesitate to do it again & recommend others to do the same.

13 July 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

'purchased and drove away with a used car that looks and feels brand new' thats our mission to turn out used cars that are as close to perfect as we can! Been doing this of 54 years.

Rated 5 out of 5 stars

Outstanding all round

I was looking for a cheap runabout and happened to see a vauxhall Corsa on the castle motors website. Although it was the cheapest thing on the forecourt it was in pristine condition inside and out. Ollie showed us round the car and let us take it out for a test drive.
I could have taken the car there and then but decided to pick it up a couple of days later. The whole process was easy and painless and the vehicle was waiting for me when I arrived. Ollie sorted out the paperwork and off I went.
Top quality vehicles and top quality service. Would recommend to anyone.

5 June 2024
Unprompted review
Castle Motors logo

Reply from Castle Motors

Hello Stephen, yes we allow the same care & attention to the lower priced vehicles as the supercars, so thanks for noticing and your business!

Rated 5 out of 5 stars

Thrilled with my Aston Martin.

I recently bought an Aston Martin from Dale. I’m extremely happy with the car, Dale arranged a very professional delivery service. I bought the car blind so was a little nervous but it was everything he said it would be. They seem to get hold of the very best vehicles. Huge thanks to Castle Motors.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Top Quality Service From a Top Quality Company.

Purely by accident, I saw a vehicle I liked the look of. A telephone call to Dale and we verbally agreed a part-exchange price for my car; I paid a holding deposit and made the 400+ mile journey to Cornwall two days later.
I used to live in West Devon and my Father bought cars from Castle Motors many years ago. It was great to see that they have still maintained a great showroom, keep a very good range of top quality vehicles (prepared to a standard rarely matched by any other show room I have visited) and the vehicles are realistically priced.
Upon arrival I was met by Ollie, who performed the inspection of my vehicle. I was permitted to inspect and test drive my 'new car'. We agreed the deal and duly completed the purchase and admin aspects. I could have drove away the same day, but chose to return the next day for the handover.
I drove back the 400+ miles home a very happy man.
A big thanks to Dale and especially to Ollie for making the whole purchasing and handover process a breeze. The car is stunning!
Highly recommended as a business. I wouldn't hesitate to return if/when I am due a change of vehicle.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

My new car from Castle Motors

Recently purchased a car from Dale at Castle Motors. What a great experience from initial contact, Dale was attentive, efficient and provided excellent and timely replies to my queries. From PX valuation to completion and vehicle collection, Dale provided a superb level of service throughout. I will definitely return to Castle Motors for my next purchase!

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We bought our car from castle motors in January. The salesman was so helpful with everything we needed to know and the sale of the car to us. Would absolutely buy from their car showroom again.

21 January 2024
Unprompted review
Rated 5 out of 5 stars

Great experience all round

We recently replaced our car with one from Castle Motors and pleased we did. Customer services we brilliant and the attention to detail lavished on our purchase made it appear as new.
I do find it disconcerting when I'm happy parting with my had earned savings!!!

27 February 2024
Unprompted review
Rated 5 out of 5 stars

High Recommended Dealership!

We recently purchased a new MS-RT van from Castle Motors, and what can I say... A fantastic experience all round! We dealt with Jon, and he was excellent from day one, he helped us with the buying process and we were able to collect our new van smoothly, and promptly! We also traded our previous van in with Jon and the sale of that went extremely well also.
It is very hard to find a car dealership like Castle Motors, the attention to detail, the quality of their vehicles, and the quality of their staff is unmatched.
We couldn't have asked for a better experience, and we will look forward to buying from CM again in the future. Thank you very much!

27 February 2024
Unprompted review

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