Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more
Company replied
Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more
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I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more
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Company details
Written by the company
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Contact info
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Ireland
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4.9
Excellent
18K reviews
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I contacted Cassidy Travel just a few week…
I contacted Cassidy Travel just a week or two ago about organizing a trip to a match in Sivelle. I was put in contact with a lady called Ella. She was most helpful in organizing our trip and had everything set up for us in a matter of days. I certainly will be using Cassidy Travel again thanks to the great work done by Ella.
18 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you so much for your fantastic review! We are absolutely thrilled to hear that our team member provided such excellent assistance in organizing your trip so quickly.
It's wonderful to know that you had such a positive experience and we truly appreciate your kind words. We look forward to helping you with your future travel plans!
Kind regards,
Cassidy Travel
A great service from staff very good
18 September 2026
Reply from Cassidy Travel
Dear Anthony and Eva,
Thank you for your wonderful feedback! We're delighted to hear that you experienced great service from our team. We truly appreciate your kind words and look forward to assisting you again.
Kind regards,
Cassidy Travel
Louise Brennan was wonderful to deal…
Louise Brennan was wonderful to deal with. We are travelling to paris with an overnight in versailles to visit the castle. Louise booked all accommodation and our park tickets to Disney. No hassle or stress for us. Delighted with service at Cassidy travel Blanchardtown
16 September 2026
Reply from Cassidy Travel
Dear Tanya,
Thank you for your amazing review! We are so pleased to hear that our colleague made your travel arrangements to Paris and Disney so seamless and stress-free. We appreciate your kind words about the service received.
Kind regards,
Cassidy Travel
Had difficulty with online payment
Had difficulty with online payment. Phoned the number and all was resolved in a few minutes
18 September 2026
Reply from Cassidy Travel
Dear Customer,
We appreciate you letting us know about your payment experience. We're glad our team could quickly resolve the issue for you.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Raymond,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
The service was exceptional
The service was exceptional. No waiting around. Email responses were accurate and to the point. Especially though you got to speak with a human being who was courteous, knowledgable and really appreciated my business.
18 September 2026
Reply from Cassidy Travel
Dear Bernard,
Thank you for your wonderful review! We are so pleased to hear that you had such an exceptional experience with our service. It's great to know that our team was courteous, knowledgeable, and made you feel valued.
Kind regards,
Cassidy Travel
The first time I booked my holiday the…
The first time I booked my holiday the girl made an error in the email stating it was Lanzarote airport instead of Tenerife ,I followed up later that evening on your customer service number and the matter was sorted. Received excellent information from the representative about the hotel and what it provides.So looking forward to going for the week in November
11 September 2026
Reply from Cassidy Travel
Dear Tom,
We are so pleased to hear that our team was able to swiftly resolve the initial booking discrepancy and provide you with excellent information about your upcoming Tenerife holiday.
We are delighted that you are looking forward to your trip in November, and we appreciate you sharing your positive experience with us!
Kind regards,
Cassidy Travel
First time Fan!
I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that truly feels like it suited US.
18 September 2026
Reply from Cassidy Travel
Dear Jolie,
Thank you for your wonderful review! We're so pleased to hear that your first experience with us was such a positive one.
It's fantastic to know that our team member was so helpful and accommodating in finding a family holiday that perfectly suited your needs. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Enchanted Princess Cruise
Just back from a week cruise on Enchanted Princess and we had a fantastic time, food entertainment and ports were all amazing. We are so impressed we are going to book another for next year. Ainie in Cassidy Travel organised everything and her recommendations were perfect for us . Highly impressed !
8 September 2026
Unprompted review
Reply from Cassidy Travel
Dear John,
Thank you so much for your fantastic review! We're absolutely thrilled to hear you had such an amazing time on your cruise and that the food, entertainment, and ports were all wonderful.
We're especially delighted that our team member's recommendations were perfect for you and that you're planning to book with us again next year. We truly appreciate your high praise and look forward to assisting you again!
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Marjan,
Thank you for your lovely review. We're so pleased to hear you had a positive experience and found what you were looking for. We appreciate your kind words.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Kristina,
Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant experience with our team. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Fantastic experience …
Fantastic experience can’t recommend Dylan Quinn enough he was so helpful to me he went above and beyond for me I will definitely be booking soon with Cassidy Travel dundrum
2 September 2026
Reply from Cassidy Travel
Dear Sabrina,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a fantastic experience and that our team member went above and beyond for you.
We truly appreciate your kind words and look forward to assisting you with your next booking very soon.
Kind regards,
Cassidy Travel
Top class
Ashleigh was friendly and professional and did exactly what she said she was going to do. Explained next steps in detail as well which was very reassuring. Top class service when making my booking
18 September 2026
Reply from Cassidy Travel
Dear Stephen,
Thank you for your wonderful review! We're so pleased to hear that our colleague was friendly and professional, and that they clearly explained the next steps. It's great to know you received top-class service.
Kind regards,
Cassidy Travel
Aisling was so helpful and…
Aisling was so helpful and professional. Great to be able to ring and be dealt with straight away
18 September 2026
Reply from Cassidy Travel
Dear Karen,
Thank you for your amazing five-star review! We are so pleased to hear that our team member was helpful and professional, and that you were dealt with straight away. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Customer,
We're so happy to hear that our agent was very helpful to you. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Cassidy Travel
Excellent options available- love you…
Excellent options available- love you can pick up the phone and speak to someone! Excellent
11 September 2026
Reply from Cassidy Travel
Dear Customer,
We're so happy to hear you appreciate our options and the ability to speak with us directly. Thank you for your wonderful feedback!
Kind regards,
Cassidy Travel
Great customer service from cassidy travel in Dublin's Ilac centre
The staff were very helpful & knowledgeable from quotation stage to processing my booking over the phone next day. The emailed quote was very clear & so easy to follow as was the booking confirmation issued without delay once payment was received. Very happy to support a well run Irish family travel business & dealing with staff face to face in the ilac centre. The level of customer service is excellent & I have no hesitation in recommending cassidy travel.
17 September 2026
Reply from Cassidy Travel
Dear Margaret,
Thank you so much for your fantastic review! We are thrilled to hear that our team provided such helpful and knowledgeable service from your initial quotation to processing your booking.
We're especially pleased that you found our emailed quote and booking confirmation clear and easy to follow. It means a lot to us that you appreciate supporting a well-run Irish family travel business and that you had such a positive experience dealing with our staff. We truly value your recommendation.
Kind regards,
Cassidy Travel
Excellent service as usual
Excellent service as usual! Thanks Brenda for your brilliant research and finding us a great deal on a fab cruise! Super efficient and helpful.
10 September 2026
Reply from Cassidy Travel
Dear Sorcha,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and that our team member provided brilliant research to find you a great cruise deal. We're delighted that you found our service super efficient and helpful.
Kind regards,
Cassidy Travel
Square Tallaght
Booked in brach, No pressure and not rushed. Very Knowledgeable, friendly staff. Excellent experience.
10 September 2026
Reply from Cassidy Travel
Dear Paul,
Thank you for your very kind five-star review! We are so pleased to hear that your experience was excellent and that you found our staff knowledgeable and friendly. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Everything I asked for was accomadated…
Everything I asked for was accomadated and so easy to complete tbr booking
17 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your wonderful review! We're so pleased to hear that all your requests were accommodated and that your booking process was easy and straightforward. We truly appreciate your feedback.
Kind regards,
Cassidy Travel
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