Cassandrasplants Reviews 

66
•
TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

To be fair the plant was healthy, well packaged and delivered on time. Unfortunately it's not what I ordered and after a week I've had no response from the seller. Having paid the extra for a mu... See more

Company replied

Rated 1 out of 5 stars

Ordered two plants as a gift. Both were opened on delivery but not taken out of plastic wrapping. When they were removed from plastic wrapping three days later one plant was perfect but the other wa... See more

Company replied

Rated 5 out of 5 stars

The plant arrived securely packaged and in good condition, I received a strong healthy plant exactly as pictured and describe, it has settled in nicely after its journey. Love the plant and service wi... See more

Rated 4 out of 5 stars

The plants came beautifully packaged and were all healthy and just what I expected. The only reason I have given 4 stars is because the philo mican had been recently cut down and that was a shame. Ove... See more

Company replied

Company details

  1. Florist
  2. Garden Center

Written by the company

Online Plant Store Specialising in House Plants ,Cacti and Succulents


Contact info

3.4

Average

TrustScore 3.5 out of 5

66 reviews

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No recent history of asking for reviews

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3.4

All reviews

(66)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Healthy large plants

Healthy large plants, good value for money clearly when ordering the larger pots. was able to get two plants from once large fishbone cactus

1 June 2022
Rated 3 out of 5 stars

Not satisfied quality of the plants

Customer service good, packing amazing but plants quality not really.

27 April 2022
Cassandrasplants logo

Reply from Cassandrasplants

Hi Monika

Thank you for your review. We did receive your chat message raising a concern with the plants you received. We asked you to email us pictures of the issues as we are unable to review pictures via our chat function, but we never received any further emails or communication from you. If you would like to reach out to us on our email address sales@cassandrasplants.co.uk we would be happy to look into your issue further.

Many thanks
Cassandra’s Plants

Rated 5 out of 5 stars

Plants arrived on time

Plants arrived on time, well packaged and in great condition. Thanks very much!

18 April 2022
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Reply from Cassandrasplants

Hi Alasdair

Thank you for your review. We hope your new plants are loving their new home :)

Many thanks
Cassandra’s Plants

Rated 5 out of 5 stars

I love the Cassandra's Plants team

I love the Cassandra's Plants team! The service is always excellent and the plants gorgeous. Thank you!

12 April 2022
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Reply from Cassandrasplants

Hi Marta

Thank you for your review. We hope your new plants are loving their new home :)

Many thanks
Cassandra’s Plants

Rated 5 out of 5 stars

Beautiful plants

Beautiful plants, arrived in absolutely perfect condition, packaged with care and biodegradable foam pieces absolutely love my order and my new plant babies x

29 March 2022
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Reply from Cassandrasplants

Hi Gina

Thank you for your review. We hope your new plants are loving their new home :)

Many thanks
Cassandra’s Plants

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products, will be using again 👍

16 March 2022
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Reply from Cassandrasplants

Hi Rosanna

Thank you for your review. We hope your new plants are loving their new home :)

Many thanks
Cassandra’s Plants

Rated 5 out of 5 stars

Excellent plants

Excellent plants. We'll packaged no damage or spills whatsoever. Would definitely recommend and will certainly use this company again

17 February 2022
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Reply from Cassandrasplants

Hi Maz

Thank you for your review. We hope your new plants are loving their new home :)

Many thanks
Cassandra’s Plants

Rated 1 out of 5 stars

They cancelled the order two days later…

They cancelled the order two days later and only refunded the postage! I will not be using your services again

8 February 2022
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Reply from Cassandrasplants

Hi Elisabeth

As per our email correspondence your order was cancelled as you selected the incorrect shipping option for your location at checkout.
A full refund was provided to the payment provider Clearpay and I can see they fully refunded you on the 01/02/22 the full amount not just the postage cost. If you have any further queries regarding your refund please send us an email to Sales@cassandrasplants.co.uk

Many thanks
Cassandra's Plants

Rated 5 out of 5 stars

Excellent

Excellent customer service, order delivered quickly, all the plants were wrapped well in recycle friendly packaging and no damaged plants. Will definitely order again, the only thing I would’ve liked is just a few instructions on how to care for the plants ordered only because I’m a novice.

15 January 2022
Rated 5 out of 5 stars

Good Shop, Good Service, Would Recommend

As a houseplant enthusiast I have purchased from a large number of online shops as you can often only get "common" houseplants from garden centres (not that I don't love common varieties, they're usually "common" as they're fantastic, hardy, easy care and easy propogate additions to your home), however when looking for other varieties to add to a collection, specialist plant shops are your best bet.
I always look for recommendations and read reviews to reduce the risk of certain pitfalls when purchasing the delivery of what are living specimens that are sensitive to light, temperature, handling etc.
I purchased 3 plants of varying species and sizes:
1. All were securely, but gently packed for delivery and sent quickly using a reputable courier, so there were no delays in transport (which is important with tropical plants).
2. All were good sizes for their prices and in very good condition (don't be concerned if you have a yellowing leaf or 2 at the bottom, especially at this time of year as the plant is just getting rid of some old leaves.
3. When received, I checked the soil moisture and none of them were "wet." Two of them were on the drier side and the 3rd was very moist. This was also good as you don't want the plants to be too damp when shipping in the winter as the uncontrolled temperatures on their journey can be catastrophic if exacerbated by the soil being too wet.
I've had the plants for less than a week and they seem to be acclimatising well, with no signs yet of any underlying issues. (If that does happen when you receive a plant that appears healthy, it is usually not because of the seller as they have sent a healthy looking plant in good faith. So contact them and be polite and as informative as you can regarding the problem you are experiencing and the conditions you have the plant in).
When you 1st receive a new plant DO NOT repot it or fertilise it for a few weeks and try not to even water it for a couple of days if you can get away with it while it gets over the stress over of shipping and moving from the ideal conditions i.e. Lighting, temperature and humidity to your home

4 January 2022

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