mcqueensflowers.com Reviews 8

TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Appalling service

Appalling service. The recipient didn’t answer door in time and they took flowers back to the shop (they use Addison Lee to deliver rather than their own service). When I called to check up (on a working Friday early afternoon) there was no answer on their telephones and the email I sent said they were not open again until Tuesday. Immediately cancelled my card payment until the dispute is settled. Their flagship store is closed also so there is definitely something going on with this company.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

THIS BUSINESS IS A SCAM

THIS BUSINESS IS A SCAM. ADVICE TO NOT ORDER FROM THERE EVER. The bouquet advertised for 200£ arrived looking like the one from the tube station that’s not worth 30£ even. SCAM FOR INTERNATIONAL CLIENTS

14 March 2026
Unprompted review
mcqueensflowers.com logo

Reply from mcqueensflowers.com

We are very sorry to read this and disappointed to hear that your bouquet did not meet expectations.

This is certainly not the standard we aim to deliver, and we would like the opportunity to investigate this properly with our team.

Please could you email images of the bouquet along with your order details to sales@mcqueensflowers.com
so we can look into the matter fully and respond directly.

We take all feedback seriously and would welcome the chance to review this for you.

Rated 5 out of 5 stars

My go to florist

My go to florist- never been disappointed, consistently deliver super high quality flowers and always happy to work together with bespoke designs even at the last minute!

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Never answer the phone

Never answer the phone. They ignore complaints. False promises to rectify complaint. 7 months later, complaint still outstanding. Endless voicemails left. Not a single call returned. Con men florist

9 June 2025
Unprompted review
Rated 2 out of 5 stars

They don’t last long

Stunning flowers sent by a friend. However the next day they weren’t alive anymore, over £100+ spent and didn’t hear back from customer service

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Never order flower form this company

I ordered the flowers for 25/9’s anniversary on the 22/9 at noon, and received the confirmed email. On the 25th, I waited for the hold day but did not receive anything. This is so ridiculous.
Never order flower from this company!!!!

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service!

Terrible service!
Never order flowers from this website.
They just simply forgot to deliver the order.
I ordered a large bunch of flowers for my wife’s birthday 5 days in advance.
It hasn’t been delivered without any notification.

16 January 2022
Unprompted review

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