Casket Depot Vancouver Reviews 

61
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchasing an urn was a breeze. The online catalog had detailed photos and dimensions which made selection easy. Prices were very reasonable compared to what the funeral home wanted to charge for a... See more

Rated 5 out of 5 stars

Excellent service. Online chat was excellent with prompt replies. Patiently answered all my questions. The price of the casket was half that sold at funeral homes and of excellent quality. Deliver... See more

Company replied

Rated 4 out of 5 stars

The Star Keepsake Urn I purchased is beautiful. However, before I bought the urn, I contacted Casket Depot Vancouver and asked if the Urn came with a stand. I was informed that it did. However, we... See more

Company replied

Rated 5 out of 5 stars

I had some questions on a weekend, they responded very quickly, with extra photos & information of the casks I was looking at. I ordered and they were delivered in a couple of days (to Ontario) and th... See more

Company details

  1. Casket Service

Written by the company

We are a direct-to-consumer casket and urn store. Our goal is to dramatically lower funeral expenses by cutting out the middlemen and selling directly to the public. Compared to funeral home prices, our caskets and urns are typically 50-80% lower in price. We offer free delivery to your funeral home. We have over 200 product types in stock. We welcome you to visit our showroom located at 18860 24 Ave Unit 121, Surrey, BC V3Z 0Y8. If you have any questions please call us at 604-833-9193


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

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4.7

All reviews

(61)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Online chat was excellent with prompt replies. Patiently answered all my questions. The price of the casket was half that sold at funeral homes and of excellent quality. Delivery was perfect with a phone call to let us know it was coming. Can't recommend enough. A smooth process during a difficult time.

1 December 2025
Casket Depot Vancouver logo

Reply from Casket Depot Vancouver

Thank you so much for your kind words, Tania. We’re truly glad we could make the process smoother for you during such a difficult time. Your trust and recommendation mean a great deal to our team.

Rated 5 out of 5 stars

A breeze

Purchasing an urn was a breeze. The online catalog had detailed photos and dimensions which made selection easy. Prices were very reasonable compared to what the funeral home wanted to charge for a similar product. I appreciated being able to pick it up directly from their warehouse, without worrying about being stuck or damaged in the mail. The pickup process was quick and smooth, and the staff boxed it up well after giving me a chance to look it over.

2 October 2025
Rated 5 out of 5 stars

William made the whole decision making…

William made the whole decision making very easy. He also took the time to enlighten me on the on legalities of using them as opposed to direct with a funeral home and saved us hundreds of dollars. The casket was spectacular and delivered on schedule.

30 September 2025
Rated 5 out of 5 stars

Can't Ask for Better!

Ordering went smooth, Delivery was prompt, love the safety packaging! Made us feel good that you wanted to offer us quality product and service!
All round A+.

Thank-you, we appreciate your service, will recommend to others.
Have a good day!

28 August 2025
Rated 4 out of 5 stars

Nice urn, slow delivery

The urn was exactly as advertised but the delivery took longer that indicated on the website. BC to Montreal took 11 days to arrive (advertised as 1-3 business days, shipping fee $20).

4 July 2025
Rated 5 out of 5 stars

Casket and Headstone

We recently used Casket Depot Vancouver for both a casket and a headstone, and we’re very happy with the experience. William was incredibly responsive, kind, and helpful throughout the entire process, which made a difficult time much easier for our family. The quality of both the casket and the headstone met our expectations, and everything was handled with care and professionalism. We truly appreciate the support and service we received.

7 May 2025
Unprompted review
Rated 4 out of 5 stars

not exactly what we ordered

The product we ordered was not available so they shipped same but larger earn. The colour and style are beautiful. It is quite large. It didn’t arrive in the window because the product was swapped out.

2 May 2025

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