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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the quick and easy application process, and the fast transfer of funds. Many people appreciate the straightforward payment process and the helpfulness of the customer service team and staff. However, some people were dissatisfied with the customer service, describing interactions as unpleasant and unhelpful. A few other people also felt that the application process was not as quick or simple as advertised, mentioning requests for extensive documentation and manual processing.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and speed of... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease and speed of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and speed of... See more

Customer service

Users describe positive interactions with customer service, highlighting their efficiency, helpfulness, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service! So quick and funds transfer same day!They helped me when others didn't! I've been using their services since last year, they've never let me down, even though my credit s... See more

Company replied

Rated 5 out of 5 stars

Am so grateful that cashfloat helped me out after other companies wouldnt. Easy to apply for superfast payout and everything was explained in full so no nasty surprise hidden fees or charges. Would hi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. I needed funds at short notice, contacted these guys again, as I’ve used them in the past. Another straightforward experience. Applied Mon evening and had to provide a few more detail... See more

Company replied

Rated 5 out of 5 stars

The repayment process was simple and the application process was quick and easy. The only recommendation I would make is to allow people to take smaller loans than the standard £250 being as this is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Loan Agency

Written by the company

Our loan application process is available 24/7 through our secure website. We strongly recommend taking your time when completing the form - accurate and complete applications are much easier to process and more likely to be approved. We’ve worked hard to make the online application as simple and user-friendly as possible, so you can apply quickly and confidently. Our UK-based support team is here to assist you at every step of the way. If you need any guidance or have questions, please don’t hesitate to reach out on 0203 757 1933.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy great service

Quick and easy great service

30 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Paul,

Thank you for your review. We’re pleased you found our payday loan process quick and easy.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick easy application

Quick easy application, fast and efficient decision top company

28 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for your feedback! We’re glad you found the short term loan application quick and the decision fast and efficient.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

I applied for a loan and got accepted

I applied for a loan and got accepted, the loan never came into my bank account and then they took the amount of the loan out of bank which was £300. I tried to contact them but never got a response. So I didn’t get the loan and there up £300.

20 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Debbie,

Thank you for taking the time to leave us a review. We’re sorry to hear about this, as it doesn’t sound right.

We’ve checked our records and we have not been able to locate an account that matches the experience described. Please can you share your loan reference number with us via the Trustpilot portal so we can identify your account and investigate this properly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helpful and quick process

Form was easy to fill out and was very quick payout thanks

27 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Tracy,

Thank you for your review! We’re glad the form was easy to complete and that your short term loan was processed quickly.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Easy and trustworthy.

27 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Antonio,

Thank you for your feedback. We’re pleased you found our short term loans service easy and trustworthy.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

excellent company,Great customer…

excellent company,Great customer service. highly recommend

27 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Michael,

Thank you for your kind words! We’re really glad you found our service helpful and would recommend us.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Easy to use service

Easy to use service, quick payments in an out.

27 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi James,

Thank you for taking the time to leave us a review. We’re glad you found the payday loan service easy to use and that payments in and out were quick.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very quick and helpful

Very quick and helpful

23 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Terence,

Thank you for your review. We’re glad you found the service quick and helpful.

We’re happy we could lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Super fast and easy to arrange.

Super fast and easy to arrange.
Jenny was especially friendly.
10/10

21 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Aidan,

Thank you for taking the time to leave us a review. We’re really pleased you found the short term loan process fast and simple, and we’ll be sure to pass your kind words on to Jenny.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Simple easy application

Simple easy application. Prompt friendly service

21 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Carmel,

Thank you for your lovely feedback. We’re glad you found the payday loan application easy and the service friendly and prompt.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Quite possibly the worst company I have…

Quite possibly the worst company I have ever had the misfortune to deal with. If your circumstances change then Cashfloat will make life very very difficult for you.

I was able to enter into a repayment plan however as soon as the maximum amount of interest they can charge had been added suddenly my requests to extend my repayment arrangement went ignored.

Now they are threatening me with legal action stating I have been given the chance to resolve this yet my requests for a repayment plan have gone ignored.

Please avoid this cruel and malicious company.

20 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Amy,

Thank you for taking the time to share your experience. We are really sorry to hear that you feel let down during a difficult time.

We appreciate your feedback and will be reviewing your account to understand what happened and to see where we can improve the support we offer.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Mark was an absolute darling

Mark was an absolute darling, all sorted in a few seconds

19 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi David,

Thank you for your lovely review! We’re so glad to hear that Mark was able to get everything sorted for you so quickly. We’ll be sure to pass your kind words on to him.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

I very satified with your service

Quick responses

18 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Solomon,

Thank you for taking the time to leave us a review. We’re so pleased to hear that you were satisfied with our service and found our responses quick.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Paid the loan time and applied for…

Paid the loan time and applied for another one two months later and they refused it. Credit score got even better still the application was declined. Don't bother with this company

18 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for sharing your feedback. We understand it can be disappointing to be declined after repaying a previous loan on time, especially when your credit score has improved.

Please rest assured that past repayment history and early repayment have no negative impact on future applications. Each payday loan application is assessed individually using the most up-to-date information available at the time, but approval can’t be guaranteed on every occasion.

We appreciate you taking the time to leave us a review.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

All easy an fast an easy to pay back

All easy an fast an easy to pay back

4 September 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Andreas,

Thank you for your great feedback! We’re happy to hear that the process was fast and straightforward and that repayments were easy to manage.

We’re glad we could support you through a short-term need.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Was quick easy and there fast in my…

Was quick easy and there fast in my account will get again

14 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Margaret,

Thank you for taking the time to leave us a review. We’re so pleased to hear that everything was quick and easy and that the funds reached you fast.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 4 out of 5 stars

Was perfect when I was struggling and…

Was perfect when I was struggling and in need of some quick cash. Easy to apply. The only bad thing I'll say is, when I defaulted and emailed them, I never gotten a response, I just kept receiving texts and emails telling me that I am occurring charges.

14 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Helen,

Thank you for your review and for sharing your experience. We’re really glad we could help when you needed quick support.

We’re sorry to hear you didn’t receive a reply when you emailed us. That is not the experience we want for our customers. If you can confirm your loan reference number via teh Trustpilot request, we’ll check what happened and make sure everything is resolved properly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Applied for a loan from scratch all on…

Applied for a loan from scratch all on the mobile at work, and was funded by midday,quick and easy.

12 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review! We’re so glad to hear that you found our payday loan process quick and easy, even while on the go.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Easy application and fast pay out would…

Easy application and fast pay out would highly recommend

9 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Steven,

Thank you for your great review! We’re happy you found the application straightforward and the payout fast.

We’re glad we could lend you a helping hand.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Says Iv been pre approved

Says Iv been pre approved, and they need a minute of my time , tried calling 3 times and Iv sent emails no response, please avoid this company as I don’t think they as legit!

7 November 2025
Unprompted review

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