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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the quick and easy application process, and the fast transfer of funds. Many people appreciate the straightforward payment process and the helpfulness of the customer service team and staff. However, some people were dissatisfied with the customer service, describing interactions as unpleasant and unhelpful. A few other people also felt that the application process was not as quick or simple as advertised, mentioning requests for extensive documentation and manual processing.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and speed of... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease and speed of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and speed of... See more

Customer service

Users describe positive interactions with customer service, highlighting their efficiency, helpfulness, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service! So quick and funds transfer same day!They helped me when others didn't! I've been using their services since last year, they've never let me down, even though my credit s... See more

Company replied

Rated 5 out of 5 stars

Am so grateful that cashfloat helped me out after other companies wouldnt. Easy to apply for superfast payout and everything was explained in full so no nasty surprise hidden fees or charges. Would hi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. I needed funds at short notice, contacted these guys again, as I’ve used them in the past. Another straightforward experience. Applied Mon evening and had to provide a few more detail... See more

Company replied

Rated 5 out of 5 stars

The repayment process was simple and the application process was quick and easy. The only recommendation I would make is to allow people to take smaller loans than the standard £250 being as this is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Loan Agency

Written by the company

Our loan application process is available 24/7 through our secure website. We strongly recommend taking your time when completing the form - accurate and complete applications are much easier to process and more likely to be approved. We’ve worked hard to make the online application as simple and user-friendly as possible, so you can apply quickly and confidently. Our UK-based support team is here to assist you at every step of the way. If you need any guidance or have questions, please don’t hesitate to reach out on 0203 757 1933.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I can not fault the excellent service and how easy it is to apply and how quick they get it sorted and put into your account.

11 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Richard,

Thank you for your kind review. We’re delighted you found the payday loan application easy and that everything was sorted quickly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

The company is always helpful and…

The company is always helpful and making sure you are getting everything right

10 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Joacim,

Thank you for taking the time to leave us a review. We’re glad to hear our team was helpful and made sure everything was clear throughout the process.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Great job im happy

10 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Saulius,

Thank you for your review. We’re pleased to hear you’re happy with the service.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

approved very quickly !!

approved very quickly !!! Thank you

9 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi George,

Thank you for your feedback. We’re glad your application was approved quickly and that everything went smoothly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

This is a great service to be honest

This is a great service to be honest, i needed the cash at xmas time and it was deposited in my account within the hour after applying, the interest is actually not too bad but i repayed early so i saved about £50. Id definitely use this service again if i needed to.

8 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Catherine,

Thank you for taking the time to leave such a detailed review. We’re really pleased the payday loan helped over Christmas and that you were able to save on interest by repaying early.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick and easy fantasticwas able to do…

Quick and easy fantasticwas able to do my application in minutes while I was working excellent easy and affordable 👌

8 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Carl,

Thank you for your great feedback. We’re glad you found the short term loan application quick, easy, and affordable, even while you were working.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

very helpful when you need it

very helpful when you need it, if you are accepted the money goes into your account immediately. very good service. I am satisfied

8 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Dana,

Thank you for your review. We’re pleased to hear you found the service helpful and that the funds reached you quickly once approved.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Says i was accepted and just needed to…

Says i was accepted and just needed to call them so I did a couple times also scheduled a time for them to call me and nothing I had an email saying my loan would go in at 9.30am today and it never did

7 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Cameron,

Thank you for taking the time to leave us a review. We’re sorry to hear about your experience, as this doesn’t sound right.

We’d like to look into what happened with your application and communication. Please contact us at complaint.handling@cashfloat.co.uk
so we can review this properly for you.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

The quick responses to my request was…

The quick responses to my request was great and the fund has help ed me solve my immediate issue

1 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Hillary,

Thank you for your feedback. We’re glad the quick response and short term loan helped you resolve an immediate issue.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

They save the day when l needed fund…

They save the day when l needed fund most. The service was quick and straightforward.l will recommend this lender.

5 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Omo,

Thank you for taking the time to leave us a review. We’re pleased the service was quick and straightforward and that we could help when you needed funds most.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast funding.

2 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Karen,

Thank you for taking the time to leave us a review. We’re pleased you found our customer service helpful and that funding was fast.

Happy New Year,
The Cashfloat Team

Rated 5 out of 5 stars

Very genuine and helpful straight…

Very genuine and helpful straight forward decision easy to apply

2 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Michelle,

Thank you for your kind feedback. We’re glad you found the short term loan application easy to complete and the decision straightforward.

We look forward to lending you a helping hand again in the future, should you ever need it.

Happy New Year,
The Cashfloat Team

Rated 1 out of 5 stars

Pretty bad service!

Pretty bad service!

1 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi there,

Thank you for taking the time to leave us a review. We’re sorry to hear that you were disappointed with the service.

We’d like to look into this properly, but we’re unable to locate an account based on the information provided here. If you’re able to share a reference number or application details via the Trustpilot portal, we can check what may have gone wrong.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Yes I appreciate cash flow help when in…

Yes I appreciate cash flow help when in need,and assure them my payments will be updated as arranged they were there in need as I put myself in bother they help brilliant customer service helpfull kept me up to date thank you cashflow. You never ddisappointed me and I not disappoint you either

1 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Peter,

Thank you for taking the time to leave such a detailed review. We really appreciate your continued trust, and we’re pleased to hear our team kept you updated and supported you when you needed a payday loan.

We’re happy we were able to lend you a helping hand.

Wishing you a happy and successful new year!
The Cashfloat Team

Rated 5 out of 5 stars

Very easy to use and reliable service

Very easy to use and reliable service

20 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi there,

Thank you for your review. We’re pleased you found our service easy to use and reliable!

Happy New Year from the Cashfloat team!

Rated 5 out of 5 stars

I found it easy to pay without stress

I found it easy to pay without stress. No hidden charges.

30 December 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Ashley,

Thank you for taking the time to leave us a review. We’re glad you found repayments stress free and that everything was clear with no hidden charges.

Happy New Year!
The Cashfloat Team

Rated 5 out of 5 stars

Superb experience

Superb experience! Competitive interest rate. Highly recommend!

27 December 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Matt,

Thank you for taking the time to leave us a review! We’re really pleased to hear you had a superb experience and found the interest rate competitive.

We look forward to lending you a helping hand again in the future, should you ever need it.

Happy holidays,
The Cashfloat Team

Rated 5 out of 5 stars

Quick since it's dramas hols

Quick since it's dramas hols. You saved me with this loan as my fridge freezer went and I lost at least 400 in food . I also had to buy a new f freezer . Thank You very much . AM Randell .

26 December 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Adrian,

Thank you for taking the time to leave us a review during this busy period! We really appreciate it, and we’re glad we could lend you a helping hand during what sounds like a very stressful situation.

A fridge freezer breaking down over the holidays sounds like a real nightmare, so we’re pleased to hear the short term loan helped you get things sorted quickly.

Wishing you and your family a happy holiday season.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very good

Easy to use, money in next day, contract clear, thank you.

24 December 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Jakub,

Thank you for your review. We’re pleased you found the payday loan process easy to use, with clear terms and a quick payout.

Happy holidays!
The Cashfloat Team

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