Cash App Reviews 

I did like Cash App and their services and to my surprise now that I’m having an issue that needs their support I am getting the runaround and even disconnected calls. I would appreciate it if someone from Cash App would talk to me so I can get my concerns resolved because it’s making me untrusting and have removed all my funds and considering should I continue to do business with you? Respectfully.
Update: after submitting my review on Trust pilot about 2 hours later they sent me an email claiming “Your dispute was closed because”:
“We're unable to investigate a dispute without giving the merchant 15 days to resolve this issue after the order was processed”. I am now reporting Cash App to the Attorney General‘s office for fraudulence tactics. I honestly believe that Cash App is losing and/or stealing peoples money. I have now taken every dollar out of my account and I am going to close it for good this time and won’t come back. I don’t want nothing to do with them thank God I was able to get all my money out before I lost more of it. I too have received refunds that have not been put in my account that’s why I don’t accept their discounts anymore and can see Cash App is not for me. They’re good for a little while and then once you settle in, they start with their nonsense, but like I said they only reached out to me after making this review out of spite and not courtesy and they haven’t done any investigation or review any of my information. Yes they are definitely spiteful and I am done doing business with them. They won’t be getting any more of my money and will keep an eye on my ssn for any possible fraud.

I paid for an item and never received it. Cashapp said too bad you paid for it. That was there total investigation. Never use it again. Stay away from this company. They are a joke.

Support staff just sends you Cookie Cutter responses don't assist with any transactions will not refund money will not help you refund your money or get it back if there's any kind of mistake and then want to act like they helped you always negative responses ceasing to use this company don't recommend you just get your money taken

Cash App closed my account for identity verification. I entered all my information correctly took a picture of my license and myself and yet theirstill telling me they closed my account for identity verification issues. Now I’m being told I can never open an account again. SMH Cash App

I used the app for years for no problem. I visit the same coffee shop and earned points through the app. Yesterday, on a day I didn't visit the coffee shop; I received a notice all my points were redeemed. After over an hour with customer service and getting a run around about needing a screen cap of a transaction that I didn't make. I asked again about recovering my points and customer service only informed me a screen cap of a transaction wouldn't be helpful in this case since it was points issue not a cash transaction. Then offered no help past that. Then I asked again if there was a way to possibly recover my points, and it started to tell me the transaction was made outside of the Cash App and to reach out to my bank. So I asked numerous times to close my account, and finally told me I couldn't close it if I had any open transactions. I then informed them I didn't have any open transactions and they finally sent me a link to close my account.
Absolute worst customer service experience ever. I lost 52 points and now can longer use the points system.

I’d give it a negative number if I could.
PLEASE BEWARE
It is extremely vulnerable to hackers!!
I disputed a money withdrawal (a large amount) . They declined to back me up and I lost my fraud claim for over $8000.
DON’T DO IT!

Horrible when it comes to the dispute process. While other banks do the investigation process and help..cash app will just deny it!

Cash app used to be good. They pull fees early now and always before deposits to try and maximize profits for themselves and screwing over everyone else. Cashing a check with them used to be 2 or 3 days at the longest. My last checks receipt says available the next business day. Between support and the email I been told now it can be 1,4,5,6,8 or ten days from now. It should already available in my account from my receipt. They have zero answers as to why and no accountability on their side for their issues.

This company are blatant theives. If you are ever refunded money from a purchase they are likely to steal your refund and deny all your appeals making it almost impossible to recover your money. Even with documentation.

Cash app is the worst app I have ever used in my entire life. I have been scammed from this app over 5 times in the past year. Each time I call to report the issue they tell me there is nothing they can do. They are incompetent. I Just tried to deposit a friends money owed from my buddy. Now says my pin has been changed. Most likely a scammer broke into my account again and changed my pin unauthorized transaction. Cash app is pathetic. They deserve to go out of business. They need serious help dealing with the scammers. Need to drastically upgrade their app security. I've been scammed multiple times. Their customer service refuses to do anything about it. Pathetic. Considering deleting this app altogether. Unless serious changes are made soon...

Worst experience ever with cash app! I had $64 on my cash app, I got gas for $10! Cash app took $50 of my money, and they are not trying to refund my money! I was told it’s investigation and it can take up to 45 days, I used my pin number not credit smh remind yall that’s all the money I had! I will never use cash app for gas again! I am not pleased with cash app and I want my money back!!

Tell me why federal and state regulators found systematic concerns during their examination both regulators stating you violated the consumer protection laws you didnt follow the efta guidelines then refusing to pay damages that was cause from your wrongdoings. CASHAPP WANTS TO STATE WE HAVE A LIMIT IN DAMAGES IN THE TERMS AND CONDITIONS WELL THAT ARE INVALID SINCE YOU BROKE THE LAW IF YOU WOULD HAVE FOLLOW THE GUIDELINES THIS WOULDNT HAVE HAPPEN YOU CANT BREAK THE LAW THEN SAY WE DONT PAY DAMAGES PER OUR TERMS AND CONSITIONS. WHAT REALLY DONT MAKE SENSE IN THEIR TERMS AND CONDITIONS YOU ARE REQUIRE TO REQUEST ARBITRATION CANT FILE A LAWSUIT THEN CASHAPP CHOSES THE ARBITRATION COMPANY THAT DOESNT MAKE SENSE AND DOESNT LOOK GOOD TO ME. IM NOT SAYING NOTHING BAD ABOUT THE ARBITRATION COMPANY BUT YOU CANT TRUST ANYONE THESE DAYS. IT DOESNT FEEL RIGHT TO ME. CASHAPP IS AT FAULT AND IT HAS BEEN DETERMINED YOU VIOLATED THE CONSUMER PROTECTION LAWS CASHAPP MAY NOT AGREE WITH REGULATORS AND WONT ADMITTED TO IT BUT YOU PAID 165 MILLION IN FINES NO COMPANY IS GOING TO PAY THAT MUCH MONEY IF THEY WONT GUILTY. SO PAY CONSUMER THE DAMAGES THAT YOU CAUSE AND GET ON WITH IT BUT NO YOU WANT TO ARGUE I HAVE IRONCLAD PROOF YOU MISHANDLED MY DISPUTE AND NEED TO PAY DAMAGES.

When I first created a cash app account it was problem free and overall a pleasant experience. But then , my account started getting wrongfully restricted and I was being blocked from adding cash and withdrawing to my bank. I couldn’t even buy crypto on it regularly. I started getting notifications about my identity couldn’t be verified. Then my account was closed and I contacted Customer Support for a review to dispute the unfair closure and I was told I broke their policies and it couldn’t be overturned. I don’t recommend this platform or company. They let scammers and thieves accounts go untouched but the modern working citizen loses their account with no valid explanation. No wonder they keep getting lawsuits.

I have had a Cash App account for several years. I often deposit checks using the app. Typically the deposits are in the account within one business day. I deposited a check recently and had some trouble with the app. When I called to confirm that the check had been deposited, I was told that it had been and it was guaranteed within three business days. On the fourth business day the funds still were not in the account. When I called customer service again I was treated very rudely and I was casually told, sorry it'll take six business days. When I tried to confirm that the person I spoke with previously told me incorrect information, another agent would not admit to that. This person continually spoke over me and did not rectify the situation in any way. Very unprofessional service. No help. No admission of the mistake that was made. Do NOT use Cash App if you want positive customer service and if you want access to your money in the time frame that they claim you will have it. If I could rate them negative stars, I would.

The easiest app to use for money transfer.Highly recommend.

"What's the psychiatrist's verdict? 'Put in some effort, you loser!'

This is still new to me and im learning how to do things. When I make a guess as to what I want to do there is no verification feedback to confirm the action. So it happens too fast for me. It's been hit or miss and I'm not sure I'm a fast enough learner

I get direct deposits and every time my company releases the money cash app refuses to release it and when I say something the will hold the money longer. I have talked to many people and read many things and all of it has said that cash app does hold funds and will release them when they want to. Yet they can still false advertise.

I just wanted to pop in and say, during these strenuous times, my being able to borrow a little money from you for groceries or to cap a bill here and there has really been a life saver. I never need much, but you letting me borrow a little here and there and pay it off is a game changer. So thank you.

Excellent customer service!

My kids talked me into getting Cash App and I got a card. They encourage you to do several things to get to green status like direct deposit, spend a certain amount..etc. so I have used everything that the offer....i had a portion of my check direct deposited, I used my card for everyday expenses....all of it...trying to be a great customer. Then I used the card for incidental at a hotel that I am staying at during relocation. The hotel made an error and held $820 dollars. You know how normally you get your money back within a week....Not with Cash App....30, THIRTY DAYS, NO EXAGERATION, THIRTY DAYS even when the hotel has verified that the money was released. What are they doing with our money ......MY MONEY....for THIRTY DAYS. Support basically said...Oh no problem, you'll see your money in 30 days, would you please take a survey after the call. That was screw you customer to the 100Th power. DO NOT USE THAT CARD AT HOTELS AMERICA!!!!!! And don't WASTE YOUR TIME CALLING SUPPORT.....ITS JUST A NAME!!!!!